United and Apollo out of sync
Jun 16, 2015, 6:56 pm
#1
Original Poster
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
United and Apollo out of sync
I bought a 016 SFO-TPE ticket on through my travel agent. Due to pricing, chose outbound as SFO-NRT-TPE on UA codeshare, ANA operated flights. Return is on UA872 TPE-SFO.
Before the ticketing, I was toying the possibility of doing SFO-LAX-HND-TSA so I can leave after work. I had the flights booked. One of the flights was NH851 HND-TSA. I finally decided to transit through Narita without making two stops. SFO-LAX-HND-TSA were replaced by SFO-NRT-TPE.
A funny thing happens after my agent issued the ticket two days ago. On ViewTrip website and receipt, there are 3 segments. No NH851. However, United.com has NH851 as part of my reservation as one of the 4 segments in addition to SFO-NRT, NRT-TPE and TPE-SFO.
Here is what I have done since I found the discrepancy:
1. Call United. United agent can see NH851 but no ticket is associated with this flight. UA suggested my travel agent remove this segment. Otherwise, it could be a no-show on NH851 and results in UA872 seat cancellation.
2. Call ANA. NH agent does not find my name on NH851. The SFO-NRT-TPE segments are good in ANA system.
3. Call my travel agent. He does not see NH851 in his system. There is nothing for him to cancel. He thinks both sides will be in sync one day.
Should I just sit back and relax? Wait for United to be in sync with Apollo before my departure? If NH851 remains on my UA reservation without a ticket attached, what could happen?
One suggestion from the United agent is have United take over the reservation and get NH851 removed by United. Only downside is that my agent won't be able to see or change the reservation from that point.
Any suggestions will be appreciated. Thanks!
Before the ticketing, I was toying the possibility of doing SFO-LAX-HND-TSA so I can leave after work. I had the flights booked. One of the flights was NH851 HND-TSA. I finally decided to transit through Narita without making two stops. SFO-LAX-HND-TSA were replaced by SFO-NRT-TPE.
A funny thing happens after my agent issued the ticket two days ago. On ViewTrip website and receipt, there are 3 segments. No NH851. However, United.com has NH851 as part of my reservation as one of the 4 segments in addition to SFO-NRT, NRT-TPE and TPE-SFO.
Here is what I have done since I found the discrepancy:
1. Call United. United agent can see NH851 but no ticket is associated with this flight. UA suggested my travel agent remove this segment. Otherwise, it could be a no-show on NH851 and results in UA872 seat cancellation.
2. Call ANA. NH agent does not find my name on NH851. The SFO-NRT-TPE segments are good in ANA system.
3. Call my travel agent. He does not see NH851 in his system. There is nothing for him to cancel. He thinks both sides will be in sync one day.
Should I just sit back and relax? Wait for United to be in sync with Apollo before my departure? If NH851 remains on my UA reservation without a ticket attached, what could happen?
One suggestion from the United agent is have United take over the reservation and get NH851 removed by United. Only downside is that my agent won't be able to see or change the reservation from that point.
Any suggestions will be appreciated. Thanks!
Jun 16, 2015, 7:01 pm
#2
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310
If these flights arent imminent I would wait 24 hours - it does take some time to propagate through systems occasionally. If it's not fixed then - it's time to get active....
I have had this issue with NH before - and I used to have LH issues as well - but lately LH has been amazingly fast and in-sync....
I have had this issue with NH before - and I used to have LH issues as well - but lately LH has been amazingly fast and in-sync....
Jun 16, 2015, 7:47 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Each airline is authoritative for their segments only. So long as UA shows you on the UA flights, and NH shows you on the NH flights, you're fine.
If you're really worried about it, you have to convince UA to delete the erroneous segment. Spew some rubbish about SHARES showing an erroneous segment, and the TA told you that UA has to delete it because everything's fine with them and NH.
If you're really worried about it, you have to convince UA to delete the erroneous segment. Spew some rubbish about SHARES showing an erroneous segment, and the TA told you that UA has to delete it because everything's fine with them and NH.
Jun 16, 2015, 7:54 pm
#4
Join Date: Apr 2004
Location: Boston, MA
Programs: UA 1K MM
Posts: 141
I've had exactly this problem before -- UA's systems will sometimes keep deleted OA segments around. channa's right in that it's fine as long as UA shows the UA segments correctly and NH shows the NH ones. To clear up the UA record, I've had to call UA to get them to delete the segments manually; they should be able to look at the underlying ticket to figure out which ones should be removed.
Jun 17, 2015, 6:10 pm
#5
Original Poster
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
I've had exactly this problem before -- UA's systems will sometimes keep deleted OA segments around. channa's right in that it's fine as long as UA shows the UA segments correctly and NH shows the NH ones. To clear up the UA record, I've had to call UA to get them to delete the segments manually; they should be able to look at the underlying ticket to figure out which ones should be removed.
Jun 17, 2015, 7:45 pm
#7
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,310