UA958 Jun 12 '15: MX @ ORD, Diverts to YYR for 2nd MX, Pax Housed @ Military Barracks
#76
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Yeah, I'd trade a comfy quiet hotel room for a good "rest" in a coach seat any day!
How can you write something like that and not realize how awful it sounds? I get the idea... that you want a well-rested crew up front for your peace of mind. But that's now how it comes out.
#77
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
The wording of that tweet couldn't have been worse. Using "rest" twice... as if crew "rest" in a hotel is the equivalent to passengers "resting" on the flight home.
Yeah, I'd trade a comfy quiet hotel room for a good "rest" in a coach seat any day!
How can you write something like that and not realize how awful it sounds? I get the idea... that you want a well-rested crew up front for your peace of mind. But that's now how it comes out.
Yeah, I'd trade a comfy quiet hotel room for a good "rest" in a coach seat any day!
How can you write something like that and not realize how awful it sounds? I get the idea... that you want a well-rested crew up front for your peace of mind. But that's now how it comes out.
#78
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
The wording of that tweet couldn't have been worse. Using "rest" twice... as if crew "rest" in a hotel is the equivalent to passengers "resting" on the flight home.
Yeah, I'd trade a comfy quiet hotel room for a good "rest" in a coach seat any day!
How can you write something like that and not realize how awful it sounds? I get the idea... that you want a well-rested crew up front for your peace of mind. But that's now how it comes out.
Yeah, I'd trade a comfy quiet hotel room for a good "rest" in a coach seat any day!
How can you write something like that and not realize how awful it sounds? I get the idea... that you want a well-rested crew up front for your peace of mind. But that's now how it comes out.
#79
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Nonetheless, social media is public performance, and the individual who sent that tweet is in the wrong job.
#80
Suspended
Original Poster
Join Date: Mar 2015
Location: Newport Coast, CA
Posts: 498
Flight 958 debacle trending hard on both sides of the Atlantic.
http://chicago.suntimes.com/news/7/7...ne-forced-land
http://www.nydailynews.com/news/nati...icle-1.2257921
http://www.travelpulse.com/news/impa...-barracks.html
http://www.wsj.com/articles/united-a...cks-1434304084
http://www.mirror.co.uk/news/world-n...engers-5881628
http://www.upi.com/Top_News/US/2015/...4611434313854/
Editors are playing up the angle of the flight crew securing comfy hotel rooms for themselves while pax abandoned to cold barracks.
http://chicago.suntimes.com/news/7/7...ne-forced-land
http://www.nydailynews.com/news/nati...icle-1.2257921
http://www.travelpulse.com/news/impa...-barracks.html
http://www.wsj.com/articles/united-a...cks-1434304084
http://www.mirror.co.uk/news/world-n...engers-5881628
http://www.upi.com/Top_News/US/2015/...4611434313854/
Editors are playing up the angle of the flight crew securing comfy hotel rooms for themselves while pax abandoned to cold barracks.
This should be a major point of discussion in the week ahead. Companies on Twitter is simply NOT a good idea.
#82
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Sorry, there is no excuse for this. Even the UA apologists must be at a loss for words in this case.
#83
Join Date: Apr 2012
Location: Texas
Programs: UA, AA, DL, BA, Marriott, Hilton, Accor, Hyatt
Posts: 1,290
Canadian readers have a different perspective.
Canadian readers have a different perspective. Read the comments from this CBC story to see that Canadian readers view the passengers as "spoiled brats."
http://www.cbc.ca/news/canada/newfou...upts-1.3113036
The fact is that there are only two small motels in Goose Bay, not enough for everyone (check www.tripadvisor.com). However, there are some b&b, and those pax who wanted to go on their own should have been given the option to do so.
A BIG unanswered question is this: were passengers able to leave the Canadian Air Force base to go in town? Clearly, the crew must have been cleared by Canadian immigration, so at least an immigration officer must have been available. (A quick check shows that there is one on duty at that airport.)
Anyone who was on that flight, could you please tell us if passengers were permitted to leave the base?
http://www.cbc.ca/news/canada/newfou...upts-1.3113036
The fact is that there are only two small motels in Goose Bay, not enough for everyone (check www.tripadvisor.com). However, there are some b&b, and those pax who wanted to go on their own should have been given the option to do so.
A BIG unanswered question is this: were passengers able to leave the Canadian Air Force base to go in town? Clearly, the crew must have been cleared by Canadian immigration, so at least an immigration officer must have been available. (A quick check shows that there is one on duty at that airport.)
Anyone who was on that flight, could you please tell us if passengers were permitted to leave the base?
#84
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
For the moment, let's assume that UAs new FF changes do indicate that they UA actually does care about a select few passengers, at the very top of the HVF list. Shouldn't there have been somebody responsible for monitoring VBTs (Very Bad Things) happening to GS folk? I'd assume there'd be at least a few of them on that flight.
#85
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Canadian readers have a different perspective. Read the comments from this CBC story to see that Canadian readers view the passengers as "spoiled brats."
http://www.cbc.ca/news/canada/newfou...upts-1.3113036
The fact is that there are only two small motels in Goose Bay, not enough for everyone (check www.tripadvisor.com). However, there are some b&b, and those pax who wanted to go on their own should have been given the option to do so.
A BIG unanswered question is this: were passengers able to leave the Canadian Air Force base to go in town? Clearly, the crew must have been cleared by Canadian immigration, so at least an immigration officer must have been available. (A quick check shows that there is one on duty at that airport.)
Anyone who was on that flight, could you please tell us if passengers were permitted to leave the base?
http://www.cbc.ca/news/canada/newfou...upts-1.3113036
The fact is that there are only two small motels in Goose Bay, not enough for everyone (check www.tripadvisor.com). However, there are some b&b, and those pax who wanted to go on their own should have been given the option to do so.
A BIG unanswered question is this: were passengers able to leave the Canadian Air Force base to go in town? Clearly, the crew must have been cleared by Canadian immigration, so at least an immigration officer must have been available. (A quick check shows that there is one on duty at that airport.)
Anyone who was on that flight, could you please tell us if passengers were permitted to leave the base?
#86
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,038
Crew issue maybe? From the articles I've read there seems to have been 3 crews involved, the original, the rescue crew and the final crew that made it to LHR. With current the FA contract, maybe they had an aircraft but no eligible crew that was legal to work it to LHR.
#87
Join Date: Apr 2012
Location: Texas
Programs: UA, AA, DL, BA, Marriott, Hilton, Accor, Hyatt
Posts: 1,290
http://onemileatatime.boardingarea.c...-for-20-hours/
It looks that all passengers were cleared into Canada so that means they were all free to go wherever. However, since they were told that a replacement aircraft would arrive in the morning, somehow nobody thought of going into town on their own. They did not have to get on the school bus after customs. They could have called the local hotels to see if anything was available.
"Yes, we were cleared for entry to Canada via 2 customs agents who were extremely nice after undoubtedly being awaken to clear a 767 at midnight.
Issue was, we never touched the civilian terminal. Old school buses picked us straight up from the aircraft, straight to customs, the back on the same bus to the barracks. originally, we were told a replacement 767 would arrive morning time Saturday for a straight continuation to LHR. Given that, none of us could find better options. Of course, the story changed when the original replacement was grounded for maintenance as well."
#88
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
I found this on another site:
http://onemileatatime.boardingarea.c...-for-20-hours/
It looks that all passengers were cleared into Canada so that means they were all free to go wherever. However, since they were told that a replacement aircraft would arrive in the morning, somehow nobody thought of going into town on their own. They did not have to get on the school bus after customs. They could have called the local hotels to see if anything was available.
"Yes, we were cleared for entry to Canada via 2 customs agents who were extremely nice after undoubtedly being awaken to clear a 767 at midnight.
Issue was, we never touched the civilian terminal. Old school buses picked us straight up from the aircraft, straight to customs, the back on the same bus to the barracks. originally, we were told a replacement 767 would arrive morning time Saturday for a straight continuation to LHR. Given that, none of us could find better options. Of course, the story changed when the original replacement was grounded for maintenance as well."
http://onemileatatime.boardingarea.c...-for-20-hours/
It looks that all passengers were cleared into Canada so that means they were all free to go wherever. However, since they were told that a replacement aircraft would arrive in the morning, somehow nobody thought of going into town on their own. They did not have to get on the school bus after customs. They could have called the local hotels to see if anything was available.
"Yes, we were cleared for entry to Canada via 2 customs agents who were extremely nice after undoubtedly being awaken to clear a 767 at midnight.
Issue was, we never touched the civilian terminal. Old school buses picked us straight up from the aircraft, straight to customs, the back on the same bus to the barracks. originally, we were told a replacement 767 would arrive morning time Saturday for a straight continuation to LHR. Given that, none of us could find better options. Of course, the story changed when the original replacement was grounded for maintenance as well."
#90
Suspended
Original Poster
Join Date: Mar 2015
Location: Newport Coast, CA
Posts: 498
Edit: How do you just post a link without this fancy window thing???