Last edit by: onthesam
Not publicly published but a long existing practice
Multiple reports of success in 2019 including one in June and one in July, 2019 in which the $50 processing fee was charged separately and then an ETC issued for the gross fare difference.
Another recent case in this thread is late 2018.
A successful case of repricing and keeping a confirmed upgrade.
Another recent case in this thread is late 2018.
A successful case of repricing and keeping a confirmed upgrade.
Only $50 change fee if fare goes down within 30 days... Did I miss the memo?
#76
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,854
not possible. You cant just reprice the return. You have to reprice the whole thing, and you need to have the ticket re-issued - again, for the entire itinerary.
#77
Join Date: Oct 2009
Posts: 158
For $580 bucks savings I rather sit in coach..
#78
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,346
#79
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
#80
Join Date: Aug 2002
Location: Takoma Park, MD
Programs: Marriott Lifetime Plat, UA Premier Platinum, National Executive
Posts: 515
Change fee waivable?
Hi,
Last week, I booked a trip on UA and partners from Wash DC to Kenya in September. Today the exact same flights are $250 cheaper per ticket. Is there any way UA will refund me the difference of fare?
Last week, I booked a trip on UA and partners from Wash DC to Kenya in September. Today the exact same flights are $250 cheaper per ticket. Is there any way UA will refund me the difference of fare?
Last edited by WineCountryUA; Feb 24, 2019 at 12:32 pm Reason: Moved to consolidate thread
#81
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,326
Unless there is a significant schedule change, no.
In the same way UA would not come after you for price differences going the other way.
Other airlines have the same SOP. This is not unique to UA.
In the same way UA would not come after you for price differences going the other way.
Other airlines have the same SOP. This is not unique to UA.
#82
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,323
I believe UA has a standing policy of reissuing the ticket in this case for a $50 administrative fee and refunding the rest, as long as it was booked in the last 30 days. Never hurts to ask politely.
#83
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
#84
#85
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
#86
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,326
If this is a standing policy, then CSRs are not being trained to inform customers, and are gladly assessing change fee of $200+ plus fare differences.
Is this stated anywhere on UA?
Is this stated anywhere on UA?
#87
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Not that I am aware of. But this has been in place for a long time (pmUA had no minimum delta and no fee until 2010? -- but services like yapta made it too easy to track)
#88
Join Date: Apr 2018
Posts: 5
United Price Drop Policy?
I made reservations 4 days ago and I looked at the prices today and found that they are $84 cheaper. I know that United only has a 24 hour price change policy, but I was reading about an unpublished policy that they can give you a voucher for the price difference if it is within 30 days. Has anyone tried this and does it work? There are 2 of us flying so it would be great to save $160 but I don't want to worry about calling if it won't even work.
Last edited by WineCountryUA; Mar 5, 2019 at 11:14 am Reason: Moved to consodidated thread
#89
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
I made reservations 4 days ago and I looked at the prices today and found that they are $84 cheaper. I know that United only has a 24 hour price change policy, but I was reading about an unpublished policy that they can give you a voucher for the price difference if it is within 30 days. .....
And yes, posters have had recent success with these refunds
#90
Join Date: Aug 2002
Location: Takoma Park, MD
Programs: Marriott Lifetime Plat, UA Premier Platinum, National Executive
Posts: 515
I asked very politely and I got the full refund of the fare difference without the $50 charge per ticket. I did have to book a new itinerary at the lower price and then UA customer service cancelled and refunded the old itinerary. And gained a more loyal customer.
FWIW my fare drop was $170 per ticket times 4 tickets.
FWIW my fare drop was $170 per ticket times 4 tickets.
Last edited by DLrunner; Mar 5, 2019 at 12:06 pm Reason: Additional info provided