LH Fares earning post March 2015 - some fares 75/50/0% - post March 2018 now 100% PQM
Feb 26, 18, 3:50 am - Wikipost
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Aug 12, 15, 2:57 pm
#46
Moderator: United Airlines; FlyerTalk Evangelist
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Originally Posted by neutral
Additionally, does this mean I am also not eligible to receive credit toward PQDs? All legs purchased via United.com.
The rules for flying LH while crediting UA MP are here
Aug 12, 15, 3:02 pm
#47
Join Date: Feb 2004
Posts: 424
What was the class on your e-ticket receipt? Was it a LH flight number or a UA code share?
Aug 12, 15, 3:18 pm
#48
Join Date: Oct 2014
Posts: 16
"S" out and "K" on return. Also paid the miles+$$ for upgrade but did not receive.
Now that this post has been sorted, I read through the old thread.
I see a comment that seems to indicate I may be eligible for at least something due to this being a 016 booking?
Now that this post has been sorted, I read through the old thread.
I see a comment that seems to indicate I may be eligible for at least something due to this being a 016 booking?
Aug 12, 15, 6:51 pm
#49
Moderator: United Airlines; FlyerTalk Evangelist
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Originally Posted by neutral
"S" out and "K" on return. Also paid the miles+$$ for upgrade but did not receive.
Now that this post has been sorted, I read through the old thread.
I see a comment that seems to indicate I may be eligible for at least something due to this being a 016 booking?
Now that this post has been sorted, I read through the old thread.
I see a comment that seems to indicate I may be eligible for at least something due to this being a 016 booking?
Exclusions on earning award miles and Premier qualifying credits
MileagePlus award miles and Premier qualifying credits may not be earned on certain United and MileagePlus partner airline tickets. These include, but are not limited to:
....
Codeshare and partner flights: If you purchase a ticket for a flight that is marketed by United but operated by another airline (known as a codeshare flight), the fare class that appears on your ticket may differ from the fare class that the operating airline uses to determine flight miles earned. If a partner flight is not eligible to earn award miles, then it is also not eligible to earn Premier qualifying miles, segments or dollars.
MileagePlus award miles and Premier qualifying credits may not be earned on certain United and MileagePlus partner airline tickets. These include, but are not limited to:
....
Codeshare and partner flights: If you purchase a ticket for a flight that is marketed by United but operated by another airline (known as a codeshare flight), the fare class that appears on your ticket may differ from the fare class that the operating airline uses to determine flight miles earned. If a partner flight is not eligible to earn award miles, then it is also not eligible to earn Premier qualifying miles, segments or dollars.
Aug 12, 15, 7:08 pm
#50
Join Date: Aug 2015
Posts: 4
United ticket (016), Lufthansa flights, NO miles?
I wanted to echo some of the discussion here as I am having similar issues.
As a loyal United flyer for several years, I was shocked to find that two recent flights ticketed on United but flown on Lufthansa received NO miles. I've flown both these routes in the past and had no issues. Sometimes the intra-European flights have been an issue, but I have always received mileage for ovserseas international flights.
Ticket information as follows (both start with 016, meaning ticketed through United):
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
After several exchanges with customer service, this is the response I received:
"""""Thanks for participating in the MileagePlus® program!
Not all Lufthansa fare classes are eligible for earnings. Fare classes not listed on the Lufthansa earnings chart are not eligible for mileage credit, regardless of where the ticket is purchased. Also, some classes of service offer less than 100% mileage.
For complete accrual details for Lufthansa flights, please visit the Airline Partners and Global Alliancespage and click on the Lufthansa logo."""""
According to that chart, since I am a silver member, I am entitled to 7x fare miles. What gives? I thought the only time that you wouldn't accrue miles is if it wasn't issued on a United ticket and wasn't an eligible fare class on Lufthansa.
What's the point of buying it on a United ticket if you can't even get ANY miles? How can they get away with this? As far as I am concerned, the chart is wildly misleading because it doesn't indicate that you have to purchase certain fare classes, even if you are booking on a United ticket. Where is there a list of Lufthansa fare classes that are not eligible for any miles?
Do I have any recourse here? Any advice? Thanks.
Alison
As a loyal United flyer for several years, I was shocked to find that two recent flights ticketed on United but flown on Lufthansa received NO miles. I've flown both these routes in the past and had no issues. Sometimes the intra-European flights have been an issue, but I have always received mileage for ovserseas international flights.
Ticket information as follows (both start with 016, meaning ticketed through United):
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
After several exchanges with customer service, this is the response I received:
"""""Thanks for participating in the MileagePlus® program!
Not all Lufthansa fare classes are eligible for earnings. Fare classes not listed on the Lufthansa earnings chart are not eligible for mileage credit, regardless of where the ticket is purchased. Also, some classes of service offer less than 100% mileage.
For complete accrual details for Lufthansa flights, please visit the Airline Partners and Global Alliancespage and click on the Lufthansa logo."""""
According to that chart, since I am a silver member, I am entitled to 7x fare miles. What gives? I thought the only time that you wouldn't accrue miles is if it wasn't issued on a United ticket and wasn't an eligible fare class on Lufthansa.
What's the point of buying it on a United ticket if you can't even get ANY miles? How can they get away with this? As far as I am concerned, the chart is wildly misleading because it doesn't indicate that you have to purchase certain fare classes, even if you are booking on a United ticket. Where is there a list of Lufthansa fare classes that are not eligible for any miles?
Do I have any recourse here? Any advice? Thanks.
Alison
Aug 12, 15, 7:15 pm
#51
Join Date: May 2013
Location: Los Angeles, CA
Programs: UA, LH, AS, AB
Posts: 139
Originally Posted by akirby9
I wanted to echo some of the discussion here as I am having similar issues.
As a loyal United flyer for several years, I was shocked to find that two recent flights ticketed on United but flown on Lufthansa received NO miles. I've flown both these routes in the past and had no issues. Sometimes the intra-European flights have been an issue, but I have always received mileage for ovserseas international flights.
Ticket information as follows (both start with 016, meaning ticketed through United):
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
After several exchanges with customer service, this is the response I received:
"""""Thanks for participating in the MileagePlus® program!
Not all Lufthansa fare classes are eligible for earnings. Fare classes not listed on the Lufthansa earnings chart are not eligible for mileage credit, regardless of where the ticket is purchased. Also, some classes of service offer less than 100% mileage.
For complete accrual details for Lufthansa flights, please visit the Airline Partners and Global Alliancespage and click on the Lufthansa logo."""""
According to that chart, since I am a silver member, I am entitled to 7x fare miles. What gives? I thought the only time that you wouldn't accrue miles is if it wasn't issued on a United ticket and wasn't an eligible fare class on Lufthansa.
What's the point of buying it on a United ticket if you can't even get ANY miles? How can they get away with this? As far as I am concerned, the chart is wildly misleading because it doesn't indicate that you have to purchase certain fare classes, even if you are booking on a United ticket. Where is there a list of Lufthansa fare classes that are not eligible for any miles?
Do I have any recourse here? Any advice? Thanks.
Alison
As a loyal United flyer for several years, I was shocked to find that two recent flights ticketed on United but flown on Lufthansa received NO miles. I've flown both these routes in the past and had no issues. Sometimes the intra-European flights have been an issue, but I have always received mileage for ovserseas international flights.
Ticket information as follows (both start with 016, meaning ticketed through United):
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
After several exchanges with customer service, this is the response I received:
"""""Thanks for participating in the MileagePlus® program!
Not all Lufthansa fare classes are eligible for earnings. Fare classes not listed on the Lufthansa earnings chart are not eligible for mileage credit, regardless of where the ticket is purchased. Also, some classes of service offer less than 100% mileage.
For complete accrual details for Lufthansa flights, please visit the Airline Partners and Global Alliancespage and click on the Lufthansa logo."""""
According to that chart, since I am a silver member, I am entitled to 7x fare miles. What gives? I thought the only time that you wouldn't accrue miles is if it wasn't issued on a United ticket and wasn't an eligible fare class on Lufthansa.
What's the point of buying it on a United ticket if you can't even get ANY miles? How can they get away with this? As far as I am concerned, the chart is wildly misleading because it doesn't indicate that you have to purchase certain fare classes, even if you are booking on a United ticket. Where is there a list of Lufthansa fare classes that are not eligible for any miles?
Do I have any recourse here? Any advice? Thanks.
Alison
Aug 12, 15, 7:23 pm
#52
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Join Date: Apr 2013
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Posts: 45,854
Originally Posted by akirby9
Ticket information as follows (both start with 016, meaning ticketed through United):
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
IST MUC 4/15/2015 K
MUC BOS 4/15/2015 K
Originally Posted by WaxComb
Maybe you should try calling. I've re-read the rules (http://www.united.com/CMS/en-US/mark...spx?ItemId=298), and it seems to imply on 016 it's based on fare paid otherwise it's by fare class and miles. I'd hazard a guess that you should have gotten miles (even if it's a little).
Certain fare classes are ineligible for accrual.
Lufthansa EarningsCalling won't accomplish anything except pour more salt in the wound.
Aug 12, 15, 7:33 pm
#53
Join Date: Aug 2015
Posts: 4
Yes, I saw the chart and even reviewed it when I booked. Since it started with 016, I assumed I was safe. It's convenient how the last sentence in fine print refers to "certain fare classes" being ineligible for accrual. What the heck does that mean? At least list the fare classes that are ineligible so people know when they book, or include language similar in the bottom chart for flights that do not start with 016.
Is this ultimately United's or Lufthansa's fault? I want to file a formal complaint about misinformation regarding miles but I don't know where to start. Thanks.
Is this ultimately United's or Lufthansa's fault? I want to file a formal complaint about misinformation regarding miles but I don't know where to start. Thanks.
Aug 12, 15, 7:59 pm
#54
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 26,122
Originally Posted by akirby9
Is this ultimately United's or Lufthansa's fault? I want to file a formal complaint about misinformation regarding miles but I don't know where to start. Thanks.
Aug 12, 15, 8:04 pm
#55
Join Date: Aug 2015
Posts: 4
Where does it clearly and cleanly state that K class on Lufthansa does not earn miles on United tickets?
Aug 12, 15, 8:21 pm
#56
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 53,637
Originally Posted by akirby9
Where does it clearly and cleanly state that K class on Lufthansa does not earn miles on United tickets?
Just under the earning chart
All other fare classes do not accrue mileage.
and as is stated concerning 016 ticket
This new way of earning award miles will apply to flights operated by United and United Express, with some exclusions. It will also apply to flights operated by a Star Alliance™ or MileagePlus partner airline when the ticket number starts with "016."
If a partner flight is not eligible to earn award miles, then it is also not eligible to earn Premier qualifying miles, segments or dollars.
Not that this stands out or is clear or obvious but the words are there.
Personally I agree with you but this seems to be the party line.
Last edited by WineCountryUA; Aug 12, 15 at 8:37 pm Reason: rephrased
Aug 12, 15, 8:35 pm
#57
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Join Date: May 2007
Location: Houston
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Posts: 11,338
Originally Posted by akirby9
Where does it clearly and cleanly state that K class on Lufthansa does not earn miles on United tickets?
Aug 12, 15, 11:00 pm
#58
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Join Date: Apr 2013
Location: PHX/SFO
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Posts: 45,854
Originally Posted by WineCountryUA
Not that this stands out or is clear or obvious but the words are there.
Personally I agree with you but this seems to be the party line.
Personally I agree with you but this seems to be the party line.
One should not have to parse the earnings page like a lawyer to figure this out.
In fact, I would note that several of our more knowledgable members here have been under the impression that all 016 tickets on LH (and other partners) accrue RDM and PQD. That fine print is difficult to see and the implications are not at all clearly laid out.
It seems to be intentionally drafted in a way that obscures the bad news.
Aug 13, 15, 3:09 am
#59
Join Date: May 2009
Programs: Flying Blue - KLM
Posts: 67
Originally Posted by Kacee
I agree as well.
One should not have to parse the earnings page like a lawyer to figure this out.
In fact, I would note that several of our more knowledgable members here have been under the impression that all 016 tickets on LH (and other partners) accrue RDM and PQD. That fine print is difficult to see and the implications are not at all clearly laid out.
It seems to be intentionally drafted in a way that obscures the bad news.
One should not have to parse the earnings page like a lawyer to figure this out.
In fact, I would note that several of our more knowledgable members here have been under the impression that all 016 tickets on LH (and other partners) accrue RDM and PQD. That fine print is difficult to see and the implications are not at all clearly laid out.
It seems to be intentionally drafted in a way that obscures the bad news.
As soon as the United website is aware of your MP number, to avoid these sorts of problems, it should list the rate of accrual for each flight that United will give. United knows what ticket you are intending to buy from Lufthansa as United will bill the flyer. Thus it knows what class of ticket you are getting.
Now, I agree that not all flights must give Mileage. However United could lead the way with being upfront about what is and is not on offer prior to purchase.
Aug 13, 15, 8:32 am
#60
Join Date: Oct 2014
Posts: 16
Has anyone unwittingly purchased a K class flight, complained, and succeeded in getting miles?
I am more concerned about maintaining status than the actual award miles themselves and I'm out 8k miles with limited travel opportunities the rest of the year (4th quarter blackout!).
The most frustrating thing is the language of their response, United states that when purchasing a partner flight via United.com with a 016 ticket, you may potentially end up with a different class than originally displayed. How can one be loyal to United/*Alliance if they aren't willing to guarantee they are selling you what your paid for?
I have tried a few flight itineraries and I can literally not even replicate a K class fare now, so how am I to trust any of the non United legs to be reward eligible?
I am more concerned about maintaining status than the actual award miles themselves and I'm out 8k miles with limited travel opportunities the rest of the year (4th quarter blackout!).
The most frustrating thing is the language of their response, United states that when purchasing a partner flight via United.com with a 016 ticket, you may potentially end up with a different class than originally displayed. How can one be loyal to United/*Alliance if they aren't willing to guarantee they are selling you what your paid for?
I have tried a few flight itineraries and I can literally not even replicate a K class fare now, so how am I to trust any of the non United legs to be reward eligible?
