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Incorrect / Ineligible projected earning information showing on my itinerary

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Old Apr 9, 2015, 10:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Posted 14 March 2015
Originally Posted by UA Insider
Hi everyone,

Thank you all for your comments regarding our display of MileagePlus earning information.

We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.

-UA Insider
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.

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Incorrect / Ineligible projected earning information showing on my itinerary

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Old Apr 18, 2024, 9:01 pm
  #211  
 
Join Date: Jan 2010
Location: Hawaii
Programs: Delta Diamond Marriott Platinum SPG Gold National Emerald
Posts: 171
I just booked United HNL-BKK in Business and was routed code share UA7981 / UA7971. I checked Air Japan leg NRT-BKK which is a 787-9 and shows layflat maps as I did seat selection.
When I checked my MileagePlus earnings on the itinerary it stated the Air Japan leg ; This flight segment is ineligible to earn mileage or Premier qualifying credit.
Of course this immediately raises the yellow flag that this fare (about 1/2 or 1/3 of similar itineraries) may be suspect. If the only downside is a loss of the mileage and qualifying credit I can calculate value/cost, however if it means issues with lounge access, food service, general service, then there's that to consider.
Hawaiino is offline  
Old Apr 18, 2024, 9:30 pm
  #212  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Originally Posted by Hawaiino
Of course this immediately raises the yellow flag that this fare (about 1/2 or 1/3 of similar itineraries) may be suspect.
No, it doesn't. It raises the yellow flag that UA's front-end IT has never quite figured out the details of partner-metal PQP calculations.

It will almost certainly credit just fine, and if it doesn't, you'll be able to get credit retroactively. And there will be no difference in onboard service from any other ANA flight.
SPN Lifer and iapetus like this.
jsloan is offline  
Old Apr 18, 2024, 10:52 pm
  #213  
 
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
Originally Posted by jsloan
No, it doesn't. It raises the yellow flag that UA's front-end IT has never quite figured out the details of partner-metal PQP calculations.

It will almost certainly credit just fine, and if it doesn't, you'll be able to get credit retroactively. And there will be no difference in onboard service from any other ANA flight.
I agree with jsloan and can personally attest that these Air Japan flights earn UA partner credits. 😊
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restlessinRNO is offline  
Old Apr 19, 2024, 2:18 pm
  #214  
 
Join Date: Jan 2010
Location: Hawaii
Programs: Delta Diamond Marriott Platinum SPG Gold National Emerald
Posts: 171
Mahalo for the reassurances. I'll drop the flag...
jsloan likes this.
Hawaiino is offline  


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