Jan 15, 2024, 10:56 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Dec 20, 2018, 3:34 pm
#781
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,910
I just flew a cheap 016 K ticket NH HKG-NRT then onto UA metal to N.Am. The ticket said to expect 921 PQM (50%) but system gave me 1842 at the end as expected from united.com/.../mileageplus.
Dec 20, 2018, 6:38 pm
#782
Join Date: Jan 2008
Programs: Once nearly a somebody, now a nobody with United and Marriott
Posts: 145
Thanks I'll assume the email isn't accurate but will report in a few months if I see otherwise.
Last edited by WineCountryUA; Dec 21, 2018 at 3:49 pm Reason: cleanup after move
Feb 21, 2019, 8:14 am
#783
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
United not adding YQ for calculating the PQD and Miles
I am a Premier Silver and purchased a Business Class Ticket where United is the Ticketing Agent. My original travel was completely on Air Canada (DFW - YYZ - BOM) and with a return on (DEL - YYZ - DFW). A few weeks after booking the flight, Air Canada cancelled the YYZ-BOM flight and so United re-routed me on their own metal. All is fine so far.
But, I recently went to look at how much PQD and Miles I will be getting and it is confusing.
The receipt shows Airfare paid as: $1990 while eTicket cost is: $2995
Due to the above, the PQD is showing up as $1990 and the miles I get are 13,930.
I called United Customer Service who transferred the call to Mileage Plus and they state that the YQ is indeed almost $900 on the ticket and it should be added to the calculation, but the above are just estimates and once I complete the journey that the numbers will post correctly (and will have the YQ component added). I have a feeling that it will not as I tried to change my ticket online and what I saw was United was applying only $1990 credit towards the new ticket (instead of $2995). Somehow it is completely ignoring the YQ and Taxes part from my ticket.
Can someone provide insights on the same? Do I need to get this fixed by calling United prior to my flight OR Is this a common occurence? It's not a minor amount and this can make a big difference to me on whether I would become United Gold this year.
I have never had this issue in the past and normally the Airfare has shown correctly (which included the YQ)
But, I recently went to look at how much PQD and Miles I will be getting and it is confusing.
The receipt shows Airfare paid as: $1990 while eTicket cost is: $2995
Due to the above, the PQD is showing up as $1990 and the miles I get are 13,930.
I called United Customer Service who transferred the call to Mileage Plus and they state that the YQ is indeed almost $900 on the ticket and it should be added to the calculation, but the above are just estimates and once I complete the journey that the numbers will post correctly (and will have the YQ component added). I have a feeling that it will not as I tried to change my ticket online and what I saw was United was applying only $1990 credit towards the new ticket (instead of $2995). Somehow it is completely ignoring the YQ and Taxes part from my ticket.
Can someone provide insights on the same? Do I need to get this fixed by calling United prior to my flight OR Is this a common occurence? It's not a minor amount and this can make a big difference to me on whether I would become United Gold this year.
I have never had this issue in the past and normally the Airfare has shown correctly (which included the YQ)
Feb 21, 2019, 8:22 am
#784
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
I am a Premier Silver and purchased a Business Class Ticket where United is the Ticketing Agent. My original travel was completely on Air Canada (DFW - YYZ - BOM) and with a return on (DEL - YYZ - DFW). A few weeks after booking the flight, Air Canada cancelled the YYZ-BOM flight and so United re-routed me on their own metal. All is fine so far.
But, I recently went to look at how much PQD and Miles I will be getting and it is confusing.
The receipt shows Airfare paid as: $1990 while eTicket cost is: $2995
Due to the above, the PQD is showing up as $1990 and the miles I get are 13,930.
I called United Customer Service who transferred the call to Mileage Plus and they state that the YQ is indeed almost $900 on the ticket and it should be added to the calculation, but the above are just estimates and once I complete the journey that the numbers will post correctly (and will have the YQ component added). I have a feeling that it will not as I tried to change my ticket online and what I saw was United was applying only $1990 credit towards the new ticket (instead of $2995). Somehow it is completely ignoring the YQ and Taxes part from my ticket.
Can someone provide insights on the same? Do I need to get this fixed by calling United prior to my flight OR Is this a common occurence? It's not a minor amount and this can make a big difference to me on whether I would become United Gold this year.
I have never had this issue in the past and normally the Airfare has shown correctly (which included the YQ)
But, I recently went to look at how much PQD and Miles I will be getting and it is confusing.
The receipt shows Airfare paid as: $1990 while eTicket cost is: $2995
Due to the above, the PQD is showing up as $1990 and the miles I get are 13,930.
I called United Customer Service who transferred the call to Mileage Plus and they state that the YQ is indeed almost $900 on the ticket and it should be added to the calculation, but the above are just estimates and once I complete the journey that the numbers will post correctly (and will have the YQ component added). I have a feeling that it will not as I tried to change my ticket online and what I saw was United was applying only $1990 credit towards the new ticket (instead of $2995). Somehow it is completely ignoring the YQ and Taxes part from my ticket.
Can someone provide insights on the same? Do I need to get this fixed by calling United prior to my flight OR Is this a common occurence? It's not a minor amount and this can make a big difference to me on whether I would become United Gold this year.
I have never had this issue in the past and normally the Airfare has shown correctly (which included the YQ)
If after flying your sum of PQD for all segments doesn't come close to the eticket cost less taxes, you should write to request an adjustment.
Feb 21, 2019, 8:46 am
#785
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,391
Agreed. And if you do need to change the ticket, call; the online flight change tool isn't particularly reliable on the best of days.
Feb 21, 2019, 10:26 am
#786
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
YQ almost always posts correctly as part of the PQD, but as noted the estimates are frequently off.
Feb 21, 2019, 10:52 am
#787
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
There is absolutely no point worrying about accruals before the flight has posted.
Feb 21, 2019, 11:12 am
#788
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,132
Feb 21, 2019, 4:30 pm
#789
Join Date: Nov 2007
Location: DFW
Programs: Marriott Lifetime Titanium, HH Gold, AA Lifetime Gold, United Silver, BA Gold
Posts: 864
As others have explained, the reporting of PQDs and PQMs on the receipt is at times faulty and especially after changes. However, the posting is very actual (except in irrops and the number of segments changes). For planning purposed used the "The airfare you paid on this itinerary totals:" number from the ereceipt.
In my case: The airfare you paid on this itinerary totals: 1,994.00 USD - This is not the amount I paid though.
Here is how mine appears:FARE INFORMATION
Fare Breakdown
- Airfare:
1,994.00
USD - Per Person Total:
2,969.31
USD - eTicket Total:
2,969.31
USD
Feb 21, 2019, 5:08 pm
#790
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
So mine is a different problem (UA Insider has graciously PM'd me and offered to fix the issue, but thought I will share it with you all that it seems different).
In my case: The airfare you paid on this itinerary totals: 1,994.00 USD - This is not the amount I paid though.
Here is how mine appears:FARE INFORMATION
Fare Breakdown
In my case: The airfare you paid on this itinerary totals: 1,994.00 USD - This is not the amount I paid though.
Here is how mine appears:FARE INFORMATION
Fare Breakdown
- Airfare:
1,994.00
USD - Per Person Total:
2,969.31
USD - eTicket Total:
2,969.31
USD
Most of the time miles credit correctly and when they don't, a simple Email to MP usually fixes the problem.
May 9, 2019, 11:40 pm
#791
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
FYI fairly typical error IME is when you book UA 016 ticket for LH codeshare and have to call to convert the flight number over to LH to apply a GPU. The RDM's earning change on the new receipt and typically lower for they are not using UA 11x's for 1k's for example. I'll keep a lookout as my most recent is 6k rdm's less.
May 10, 2019, 7:31 am
#792
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
FYI fairly typical error IME is when you book UA 016 ticket for LH codeshare and have to call to convert the flight number over to LH to apply a GPU. The RDM's earning change on the new receipt and typically lower for they are not using UA 11x's for 1k's for example. I'll keep a lookout as my most recent is 6k rdm's less.
May 12, 2019, 9:12 am
#793
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
FYI fairly typical error IME is when you book UA 016 ticket for LH codeshare and have to call to convert the flight number over to LH to apply a GPU. The RDM's earning change on the new receipt and typically lower for they are not using UA 11x's for 1k's for example. I'll keep a lookout as my most recent is 6k rdm's less.
May 20, 2019, 10:19 pm
#794
Join Date: May 2019
Posts: 4
Bug in MileagePlus - UA 8822 AUS-FRA showing zero mileage
On United's website, UA 8822 (operated by LH) is not showing any MileagePlus earnings. I contacted UA, customer service couldn't figure out what is wrong. Then I sent an e-mail and they got back to me saying they will work on it. Have anybody seen something like this before?
May 20, 2019, 10:21 pm
#795
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
It's a well known error.
Last edited by WineCountryUA; May 20, 2019 at 10:45 pm Reason: clean up after merge; thanks for the link