jsloan

This has been happening routinely ever since the PQD system was instituted. I don't recall a single issue getting proper credit.

There's no need to start rumors. If UA really wanted the PQD to be 20K, they'd just have made it 20K.

Aussienarelle

Not trying to start a rumour, but this is the first time I persinally have experienced the PQD on the original receipt not matching the airfare.

I have had past instances where I did a change but the the PQD came through correctly.

Currently I have (for the first time) two upcoming flights where the PQM and PQD have gone to zero but am tracking on my own spreadsheet. Others have reassured me it will come through correctly and if not to call.

In this case the PQD on the original receipt does not match the airfare. I think it is harder me to argue the PQD will not be the PQD amount that is on the original receipt. I would be happy to be proved wrong but decided to cancel the reservation instead. I will watching with interest when people report back on what was the eventual PQD when the receipt and reservation differ to the amount paid for the "airfare".

WineCountryUA

Based on past history, with the exception of irrops, I can not remember a case of incorrect PQD posting being report (there may have been some corner cases) even when the receipt has been grossly wrong ($0). The incorrect receipts have been a long time issue although I personally have never seen it -- but there are enough reports (with evidence) it does occur -- but it seems to post just fine in normal travel cases. If it happened to me, I would not sweat it -- feeling pretty comfortable it will post correctly.

The only times I have had a PQD posting issue has been in irrops and where the number of coupons was changed.

cfischer

And when upgrading on LH quite frequently. It's an easy fix, but PQD for me credits correctly only in 2/3 flights.

WineCountryUA

Yep, that's are another known cause. There are clear a few corner cases for incorrect PQD posting but UA has done a better job in posting PQDs than most of us expected at the beginning. But for some reason, UA cannot do it for the receipts -- which if not what you expected are more likely wrong.

kittiyut

Thanks! I'm glad I asked this question here before calling!

This is probably the reason why I was confused. Most of my (partner's) tickets are flown on LH & NH but issued by United (016) and always get 2x PQM for P,Z,C,D & 3x for J

trondersk

I have a trip booked where I am on the cusp of earning MileagePlus Gold but looking in my account at the receipt, it shows a different accrual for the trip than the flight information.
On my receipt, it shows that the PQD and PQM are way higher than the price I paid for the ticket. But on the ticket info on the app and site, it shows a more correct one.

Based on the price I paid, I think the receipt's info is off, but can I use it as a complaint if they don't give me those accruals after the flight? Obviously I'd like to get the number that is quoted on the receipt. Has this ever happened that they granted different accruals on accident?

StuckinITH

Welcome to FlyerTalk and especially to the United threads!

You should rely on the correct numbers for your calculation. If you get the other numbers, it's gravy. Complaining would be a waste of your time.

Kacee

No. The flight should credit based on the fare you actually paid, and if it does not, you can ask for that to be corrected.

It is quite common to see errors in UA's predictive calculations. Most of the time the flights post correctly.

trondersk

I see, so the receipt calculations aren't locked in any way. Because it seems like they gave me a fare class that's off on the receipt hence the higher accruals.

StuckinITH

Now, you need to give us more details. What fare class you booked? What fare class is showing on your receipt? Are you flying on United or a Star Alliance flight?

trondersk

Ahh, thanks. I'm flying Swiss through a United issued ticket. This is the itinerary: Day, DateFlightClassDeparture City and TimeArrival City and TimeAircraftMeal
Sat, 01DEC18 UA9725 K SAN FRANCISCO, CA (SFO) 7:50 PM ZURICH, SWITZERLAND (ZRH) 3:45 PM (02DEC) Meal
Flight operated by SWISS INTERNATIONAL AIR LINES.
If this is an originating flight on your itinerary, please check in at the SWISS INTERNATIONAL ticket counter.Mon, 03DEC18LX968KZURICH, SWITZERLAND (ZRH) 1:40 PMBERLIN, GERMANY (TXL - TEGEL) 3:05 PMA-320Flight operated by SWISS INTERNATIONAL AIR LINES LTD doing business as SWISS.
Wed, 19DEC18 SK4724 T BERLIN, GERMANY (TXL - TEGEL) 6:25 PMOSLO, NORWAY (OSL) 8:00 PM 737-800
Flight operated by SCANDINAVIAN AIRLINES SYSTEM (SAS).
Sat, 29DEC18LX1211KOSLO, NORWAY (OSL) 12:45 PMZURICH, SWITZERLAND (ZRH) 3:10 PMFlight operated by SWISS INTERNATIONAL AIR LINES LTD doing business as SWISS.
Sun, 30DEC18 LX38 K ZURICH, SWITZERLAND (ZRH) 1:15 PMSAN FRANCISCO, CA (SFO) 4:15 PM
Flight operated by SWISS INTERNATIONAL AIR LINES LTD doing business as SWISS.

And this is what the receipt shows: DateFlightFrom/ToAward MilesPQMPQSPQD
12/1/2018 9725 San Francisco, CA (SFO)-Zurich, Switzerland (ZRH)35546584105078
12/3/2018 968 Zurich, Switzerland (ZRH)-Berlin, Germany (TXL - Tegel)25065000358
12/19/2018 4724 Berlin, Germany (TXL - Tegel)-Oslo, Norway (OSL)32622680466
12/29/20181211 Oslo, Norway (OSL)-Zurich, Switzerland (ZRH)60698870867
12/30/2018 38 Zurich, Switzerland (ZRH)-San Francisco, CA (SFO)27617584105707
Award Miles PQM PQS PQD
MileagePlus Accrual totals:75000 13337 Ineligible 12476

Kacee

I'm pretty sure that's not going to credit based on the obviously erroneous $12,476 PQD figure. If it does, consider yourself lucky.

mpiotrow

With a bit of reformatting by adding spaces, I believe this is what it should look like:
Being on a K fare on LX, you'll only earn Award Miles at a rate of 25% compared to distance flown, and your T fare on SAS will only earn 50%. Your actual Award Miles earned should be ~3512, I think, but I believe that the displayed PQM total (13337) is correct, though. I have no idea if the PQD is correct, but if you paid $12K for that deep-discount economy ticket, I'd be very surprised!

thefiverivers