An unauthorized person cancelled my return ticket, what should I do?
#31
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#32
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The most typical in this case is that he flew but the system thought he was a no-show (e.g. passport and boarding pass not properly entered and scanned). this will auto-cancel the rest of the itinerary. Easiest is to scan and forward proof of travel (boarding passes) to UA so they can reinstate the rest of the ticket.
#33
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Given that the itinerary was canceled the day after the outbound flights, could the "someone" who canceled the rest of the itinerary have been United's own systems? If a single segment gets missed in logging the flights, the rest of the itinerary is canceled.
Piscesbox, does your United account show credits for all (or any) of the outbound flights? If one of them is missing, that flight may not have been recorded as flown, which may be what triggered the cancellation of the remaining flights in the itinerary.
My experience with this scenario: I took a standby for an earlier DEN-SFO flight instead of the first flight in a DEN-SFO-FRA-EWR-DEN itinerary. The gate agent probably didn't process the standby correctly. The system didn't capture the new DEN-SFO segment, so the rest of my itinerary was canceled as soon as the system recorded that I "missed" my originally scheduled flight. When I discovered the error later that night (when I couldn't check in for SFO-FRA), the 1K agent didn't want to admit UA had caused the problem. I had to escalate to a service director and spend an hour on the phone to get back my itinerary.
Does anyone else have experiences or theories about flown segments that were missed by the system?
Piscesbox, does your United account show credits for all (or any) of the outbound flights? If one of them is missing, that flight may not have been recorded as flown, which may be what triggered the cancellation of the remaining flights in the itinerary.
My experience with this scenario: I took a standby for an earlier DEN-SFO flight instead of the first flight in a DEN-SFO-FRA-EWR-DEN itinerary. The gate agent probably didn't process the standby correctly. The system didn't capture the new DEN-SFO segment, so the rest of my itinerary was canceled as soon as the system recorded that I "missed" my originally scheduled flight. When I discovered the error later that night (when I couldn't check in for SFO-FRA), the 1K agent didn't want to admit UA had caused the problem. I had to escalate to a service director and spend an hour on the phone to get back my itinerary.
Does anyone else have experiences or theories about flown segments that were missed by the system?
#35
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You're thinking of the very specific issue with Air China (CA) premium cabin travel award tickets booked through UA..
If it wasn't someone at the company and the OP incurred expenses - file criminal charges against UA (or sue them depending on the legislation you are in). They will have to provide all the evidence from where and which machine the cancelation was done. That will bring clarity quickly.
After all the entity with the strongest and clearest benefit from cancelling your trip and collecting a higher fare is UNITED.
Qui bono?
Last edited by WineCountryUA; Feb 18, 2015 at 6:17 pm Reason: unneeded comment removed
#36
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OP - Take a deep breath. Call your employer and have them fix it. Of all of the possibilities, start with the simplest one. They paid for the ticket and need to get you home. If this costs extra money, they are in the best position to lay it out and recover it after you make it home.
#38
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#39
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#41
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Though its common in premium cabins, during times of crisis (i.e. snowed in airports) I've had this happen to travel companions both internationally and domestic in Y.
Last edited by inpd; Feb 18, 2015 at 9:51 am
#42
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I wish the OP would respond with answers about the first half of his itinerary. Because there is another perfectly plausible explanation. If he did something along the lines of Hidden City or didn't show for one leg of the total itinerary or similar thing, it would get cancelled virtually automatically.
#43
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If this starts happening enough, maybe they'll at least start asking for your PIN.
If only we had the PNRs for SMI/J, this could really get some attention.
If only we had the PNRs for SMI/J, this could really get some attention.
#44
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OP should clarify.
#45
Join Date: Jun 2005
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This turns up from time to time. I really don't understand why United makes it so easy to make changes. Requiring a log-in or the pin would be the simplest way to take care of it. At a minimum, some verification step like address, phone number, last 4 digits of CC would be useful before cancellation.
By doing nothing, they make more money than if they were to invest in fixing this and protecting customers.