cfischer

what was the reason for the re-route? Did you fly in C? Or in Y as a *G?

DCBob

Settle with Chase. Never agree to a reroute if you don't get what you want. That includes a free overnight stay. Trying to get it paid for after the stay is nearly impossible.

slickvik

Hurricane Harvey is the reason, and unfortunately I'm just a lowly general member (though my dad is GS 3 years in a row). United said hubs are prioritized and things were running fine in EWR. However if I just looked on the IAH/United/Flightaware website by 8/26 night nothing was flying into IAH. It's my fault for not doing the full research before going to the airport, even after accepting the reroute. I should have never gotten on the plane to EWR, at least in the EU I would have been taken care of.

slickvik

Yes that's the route I'm taking. I'm complaining to United anyway but so far haven't even gotten a response. Probably I'll get a $50 ecert to go away.

transportprof

I agree with this logic, but when I've been in a similar situation I was told that no United station has the ability to book and print hotel vouchers for another location. Hotel nights can only be provided at the station where you are laying over. Is this true, or was I just being given the brush off?

lincolnjkc

Just to confirm, as a 1K on an irrops-forced overnight (MBS-ORD-CLE), UA *should* be providing a hotel tonight, right?

The "root cause" of the delay is the aircraft flying MBS-ORD took a WX delay leaving Little Rock as the first flight of the day (12 hours ago, but I'm not bitter) and then for some reason it spent a lot longer at the gate for ORD-MBS than originally expected. So as it stands now MBS-ORD arrives (on F) at the same minute as the ORD-CLE (on B) is due to depart.

I have protection in the record for the first flight out in the morning but the 1K phone agent said that they don't provide hotels since the cause was weather, but would I like to hear great rates from hotels.com? I know that's the case for non-status passengers, but based on this thread if I'm understanding correctly, I should be able to get a hotel once we land in ORD right? (If not, between HHonors points and inlaws that work at the airport I'll figure something out...but I'd rather avoid inconveniencing them or my Honors balance if possible).

cfischer

try it, but there is no guarantee at all. It is not a published rule.

findark

Yes, you should be given a hotel as a 1K. However, as noted, UA can be inconsistent about this and they are somewhat less likely to reimburse a hotel ex post facto than to give you a voucher. I might try HUCA for a better agent, then submit a receipt for reimbursement, as long as you accept that it will probably be a fight somewhere along the way with no guarantee of success.

lincolnjkc

Thanks! Just as a data point landed in ORD and got to the gate (after the scenic tour of ORDs outer taxiways) at 1 minute before ORD-CLE departed. ORD-CLE posted a 10 minute "flight preparation" delay and we booked it from F1. Just about the time we were getting to the B/E connector the 10 minute delay changed to a 4 minute delay and the flight pushed.

Went to the B6 club, and the agent said "have a seat, make yourselves comfortable and see me in 15 minutes" -- and had not only a hotel voucher but 4 meal vouchers and new BPs. No pushing at all... just a "hey, wanted to see about seats for tomorrow and a hotel for tonight"

findark

Nice! Makes up for the disappointment of being teased by the operational delay.

Flying Machine

Nice to hear that it all worked out. I like the agents in the B6 lounge,they've always served me well (read recently that wasn't the case for others)

lincolnjkc

This was the first time I've really leaned on the club for irrops handling and I have to say it was worth it.

As a bit of a postscript:
1- My wife noticed that she got 2x $10 meal vouchers, but I got 2x $20 meal vouchers and was confused... I dare not comment at the risk of digging a hole

2- The agent in the club managed to "really mess up" or "do something quite strange" to the PNR, which the 1K desk managed to make even more convoluted -- I noticed that even though we had BPs for this morning's flight the segment didn't show up in the PNR (I was going to see if there was any chance of getting seats together) so I called the 1K desk... and that went down a road of confusion including telling us that we didn't have protection booked despite having boarding passes, we were on the manifest for the flight but not actually booked on it, and finally that she had booked us on the flight but couldn't delete the old segment but had queued it to a supervisor to get fixed and we'd get an email in a little while. But we were absolutely good to go for the flight.

About an hour later I looked at the PNR and now the missed flight was showing as the protection for the "new" flight, we had different seats than the BPs were issued for, and I couldn't do anything online because...well..reasons I guess. That's when I gave up for the night.

We got to ORD early and a premier access agent didn't believe me when I told him that the PNR was messy and I was hoping he could clean it up and print BPs reflecting the actual seat assignments. Until he pulled up the PNR I don't think I've heard so much "why did they...oh that's strange...how the...hmmm" in years

But ultimately we got a hotel room so my wife could get a few hours of sleep; I couldn't fall asleep but at least I had a comfortable place to watch TV and take a shower. So generally ^^^

jsloan

Meal vouchers appear to be $20 for 1K/GS and $10 for everyone else.

transportprof

What hotel did they put you up in?

lincolnjkc

That was my guess, but even though I've only been married for a month and a day I know better than to say anything that would imply that I'm 'worth' more than she (no status) is.

Worth noting, on that vein, that the club agent seemed like she would have arranged two rooms if requested which I certainly wouldn't have expected. ("So, will you two be sharing a room?")

The Westin O'Hare -- really quite a respectable property/nice room [and FWIW, apparently room service accepts meal vouchers, per the agent who checked us in; we didn't try]

Beats the last time CO put me in a hotel for maintenance -- the DTW Ramada which was about > < far from being a Motel 6.