Feb 8, 2015, 1:34 pm
Last edit by: WineCountryUA
Previous thread on this topic: http://www.flyertalk.com/forum/united-airlines-mileageplus/1048772-does-ua-still-provide-hotels-1ks-weather-delay-cancelation-misconnect.html
Summary
"GG AMENITIES"
GG Code (United Internal Policies) Master List
It appears UA still has a policy to provide overnight lodging for
-- 1Ks/GS for all causes including WX/ATC
-- *G on international premium cabin itin for all causes including WX/ATC
-- all passengers for a UA caused overnight delay
Lodging offers are not always proactively provided and some reports of pushback. But many have been successful in filing claims for hotel bills and receiving an ETC post-event if qualified per above guidelines. Note UA will likely place a reasonable limit on "reimbursement."
Note -- in cases of major weather room availability may be an issue.
Star alliance reference guide for IRROPS:
http://rg.star-allianceemployees.com/irregular-operations-handling.html
https://portal.staralliance.com/cms/publications/reference-guide
(pdf: page 152)
https://portal.staralliance.com/cms/publications/reference-guide/starallianceguide_1201b.pdf/@@download/file/StarAllianceGuide_1201b.pdf
Summary
"GG AMENITIES"
GG Code (United Internal Policies) Master List
It appears UA still has a policy to provide overnight lodging for
-- 1Ks/GS for all causes including WX/ATC
-- *G on international premium cabin itin for all causes including WX/ATC
-- all passengers for a UA caused overnight delay
1.Lodging - UA will provide at its option either one night’s lodging, or, if no lodging is provided and upon the passenger’s request only, reimbursement for one night’s lodging in the form of an electronic travel certificate that may be applied to future travel on UA up to a maximum amount determined by UA when a UA flight on which a Passenger is being transported incurs Irregular Operations and the Passenger incurs a delay that is expected to exceed four hours between the hours of 10:00 p.m. to 6:00 a.m. local time. Where lodging has been offered but not accepted by a Passenger for whatever reason, UA is not liable to reimburse the Passenger for expenses relating to alternative lodging secured independently by the Passenger.
EXCEPTION: Lodging will not be furnished:
a.To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or
b.When the destination city airport that is designated on the Passenger’s Ticket and the city airport that the Passenger is diverted to are both within the following city groups: .... See CcC for list
c.When such interruption is due to circumstances outside UA’s control.
EXCEPTION: Lodging will not be furnished:
a.To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or
b.When the destination city airport that is designated on the Passenger’s Ticket and the city airport that the Passenger is diverted to are both within the following city groups: .... See CcC for list
c.When such interruption is due to circumstances outside UA’s control.
Note -- in cases of major weather room availability may be an issue.
Star alliance reference guide for IRROPS:
http://rg.star-allianceemployees.com/irregular-operations-handling.html
https://portal.staralliance.com/cms/publications/reference-guide
(pdf: page 152)
https://portal.staralliance.com/cms/publications/reference-guide/starallianceguide_1201b.pdf/@@download/file/StarAllianceGuide_1201b.pdf
Amenities - Controllable*
Provide the minimum amenities as defined below and as required by law for all customers.
Amenities - Uncontrollable*
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold status customers and customers requiring special assistance) travelling on an "intercontinental" journey including "intercontinental connection" to/from domestic services. An "intercontinental connection" is defined as one which does not exceed 24 hours. Intercontinental services are defined as those operating between Europe, Asia, North America (including Central America), South america, Australia & New Zealand and Africa.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
Minimum Amenities
Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
Meals and/or refreshments when delay exceeds two hours;
Hotel accommodation for more than 8h delays if it occurs in overnight period;
Ground transportation between airport/hotel/airport must be provided upon customer request;
For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Provide the minimum amenities as defined below and as required by law for all customers.
Amenities - Uncontrollable*
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold status customers and customers requiring special assistance) travelling on an "intercontinental" journey including "intercontinental connection" to/from domestic services. An "intercontinental connection" is defined as one which does not exceed 24 hours. Intercontinental services are defined as those operating between Europe, Asia, North America (including Central America), South america, Australia & New Zealand and Africa.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
Minimum Amenities
Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
Meals and/or refreshments when delay exceeds two hours;
Hotel accommodation for more than 8h delays if it occurs in overnight period;
Ground transportation between airport/hotel/airport must be provided upon customer request;
For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Hotels? for 1K irrops (WX, MX, ...)? [Consolidated Q&A 2015-forward]
Jun 22, 2019, 4:22 pm
#196
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,150
I hadn't tried asking for one of these in two years, but I was recently denied a hotel room by the agent and the supervisor at DTW as a 1K when weather canceled my flight to EWR and forced an overnight. I booked my own room and followed-up with 1K voice attaching my receipt. They also denied reimbursement or a voucher since it was weather related. Just another data point showing it's a YMMV situation.
Jun 23, 2019, 11:34 am
#197
Join Date: Jan 2005
Location: Maine
Programs: UA Gold, Hyatt Glob, Marriott Plat, National EE, Hertz PC
Posts: 706
Was this the origin of your trip a stopover, or the turnaround point? Anecdotally (and IIRC, there may be something similar in the CoC for maintenance) it seems like you have much better odds when it's at an intermediate stop (that doesn't rise to the level of stopover...But then again on a recent aborted departure (noon-9:30 at the airport for a 2:15 departure, canceled, rebooked at 6am) I was offered a hotel by the GA... but I elected to go with my own bed instead as it was only about ~15 minutes further than the hotel would have been
Jun 23, 2019, 11:44 am
#198
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Based on reports, there are a handful of 1kvoice agents (maybe just one) who don't follow the rules and tend to deny various requests that should be granted. So you're right, YMMV.
Jun 23, 2019, 12:10 pm
#199
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,150
But in the contract of carriage, Rule 24(F)(1):
Lodging - UA will provide at its option either one night’s lodging, or, if no lodging is provided and upon the passenger’s request only, reimbursement for one night’s lodging in the form of an electronic travel certificate that may be applied to future travel on UA up to a maximum amount determined by UA when a UA flight on which a Passenger is being transported incurs Irregular Operations and the Passenger incurs a delay that is expected to exceed four hours between the hours of 10:00 p.m. to 6:00 a.m. local time. Where lodging has been offered but not accepted by a Passenger for whatever reason, UA is not liable to reimburse the Passenger for expenses relating to alternative lodging secured independently by the Passenger.
EXCEPTION: Lodging will not be furnished:
(a) To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or,
EXCEPTION: Lodging will not be furnished:
(a) To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or,
But exception (c) also excluded where it is "due to circumstances outside of UA's control" -- it seems (sometimes?) UA will waive exception (c) for 1Ks but it's not clear how often they're willing to waive (a)
Jun 26, 2019, 2:15 pm
#200
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,898
Does UA give meal vouchers to 1Ks even if there's no overnight stay? Connecting this weekend from UX on an oft-delayed flight, if I miss my UA flight I'd be put on AC which means no free BOB. Would I be overstepping in asking for a food voucher to grab dinner before the flight if I was put on AC?
Jun 26, 2019, 6:35 pm
#201
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,150
Does UA give meal vouchers to 1Ks even if there's no overnight stay? Connecting this weekend from UX on an oft-delayed flight, if I miss my UA flight I'd be put on AC which means no free BOB. Would I be overstepping in asking for a food voucher to grab dinner before the flight if I was put on AC?
Jul 10, 2019, 3:43 pm
#202
Join Date: Dec 2009
Posts: 350
What is the GG code for 1k/GS weather hotel/meal vouchers?
Agent yesterday said no hotel/meal vouchers for a weather delay. I said I think you do. I said try GG accom, GG reaccom, then GG amenity. After the first 2 (which were not it), he just gave it to me and said he'd make a 1 time exception.
Jul 10, 2019, 3:47 pm
#203
Join Date: Sep 2014
Posts: 553
According to the wiki in this thread, it's GG AMENITIES:
GG Code (United Internal Policies) Master List
GG Code (United Internal Policies) Master List
Oct 8, 2019, 7:22 am
#204
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
Over the summer, at IAH, I was hit with rolling delay to LIT. Finally, the flight was cancelled. Agent in UC said no more hotels for 1K, I pushed, mentioned GG AMENITIES and magically I had 2 meal vouchers and a hotel voucher (hotel voucher was something like $67). Being a work trip, I didn't really need either of these, but it was more to validate that it was still a thing.
Not wanting to trek to whatever terrible hotel United had booked me in, I booked the IAH Marriott for something like $179, not too bad last minute. Showed up, checked in, and asked "out of curiosity, can I give you this hotel voucher and you take it off the room balance?", this was met with a "I don't see why not, sure!". So, there ya have it, the authorization isn't tied to a specific hotel. If something is more convenient (IAH, PHL, EWR Marriott's, ORD Hilton, DFW Hyatt's), go for it, you should be able to at least use it as a discount off your paid rate, still earn points and credit, and everybody is happy!
Not wanting to trek to whatever terrible hotel United had booked me in, I booked the IAH Marriott for something like $179, not too bad last minute. Showed up, checked in, and asked "out of curiosity, can I give you this hotel voucher and you take it off the room balance?", this was met with a "I don't see why not, sure!". So, there ya have it, the authorization isn't tied to a specific hotel. If something is more convenient (IAH, PHL, EWR Marriott's, ORD Hilton, DFW Hyatt's), go for it, you should be able to at least use it as a discount off your paid rate, still earn points and credit, and everybody is happy!
Jul 23, 2020, 12:23 am
#205
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
1K: no hotel for IROPS due to weather?
MIsconnected in DEN tonight after a 4 hour delay out of the east coast due to weather. New BP waiting for me at gate (although I had already rebooked via the 1K line). Attached to it was a marketing flyer for roomstorm.com.
Went to the service desk because I wanted my bag (it was checked). Inquired about a hotel and she insisted it is not offered for 1K due to weather and that I must be crazy for even suggesting it. Huh? At least up until November last year when I had my last weather misconnect I was given a hotel room.
New policy? Misinformed agent? File a claim with 1KVoice after my paid-for stay near Denver airport?
Thanks,
-RM
Went to the service desk because I wanted my bag (it was checked). Inquired about a hotel and she insisted it is not offered for 1K due to weather and that I must be crazy for even suggesting it. Huh? At least up until November last year when I had my last weather misconnect I was given a hotel room.
New policy? Misinformed agent? File a claim with 1KVoice after my paid-for stay near Denver airport?
Thanks,
-RM
Jul 23, 2020, 8:00 am
#206
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
MIsconnected in DEN tonight after a 4 hour delay out of the east coast due to weather. New BP waiting for me at gate (although I had already rebooked via the 1K line). Attached to it was a marketing flyer for roomstorm.com.
Went to the service desk because I wanted my bag (it was checked). Inquired about a hotel and she insisted it is not offered for 1K due to weather and that I must be crazy for even suggesting it. Huh? At least up until November last year when I had my last weather misconnect I was given a hotel room.
New policy? Misinformed agent? File a claim with 1KVoice after my paid-for stay near Denver airport?
Thanks,
-RM
Went to the service desk because I wanted my bag (it was checked). Inquired about a hotel and she insisted it is not offered for 1K due to weather and that I must be crazy for even suggesting it. Huh? At least up until November last year when I had my last weather misconnect I was given a hotel room.
New policy? Misinformed agent? File a claim with 1KVoice after my paid-for stay near Denver airport?
Thanks,
-RM
I'd still submit it to 1KVoice and see what happens. Worst case is they probably throw you an ETC for the value of the room. When I ran into this last year (seems longer ago already), 1KV offered me either a $120 prepaid Visa card to cover the room or a $200 voucher. I took the $200. Maybe suggest that from the get-go to soften them up a bit. I can understand their penny-pinching right now, but even with an unwritten (it's arguable that it is actually 'written') policy, if they're going to change it, they should really let us know.
Jul 23, 2020, 9:31 am
#208
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,303
Unfortunate for 1Ks
Just reference point for what it’s worth:
I have my fair shares of weather related delays in the last two years at IAH, EWR and ORD.
Each time my 1K colleagues did not get room vouchers or I observed only GS were given hotel rooms. I was told by ORD GS that 1Ks no longer getting rooms as benefits for weather delays. 1Ks may get room vouchers for operational delays.
I have my fair shares of weather related delays in the last two years at IAH, EWR and ORD.
Each time my 1K colleagues did not get room vouchers or I observed only GS were given hotel rooms. I was told by ORD GS that 1Ks no longer getting rooms as benefits for weather delays. 1Ks may get room vouchers for operational delays.
Jul 23, 2020, 10:27 am
#209
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,445
Jul 23, 2020, 4:41 pm
#210
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,303
