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New Survey re Learning about Travel Choices

New Survey re Learning about Travel Choices

Old Feb 4, 15, 11:23 am
  #1  
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,390
New Survey re Learning about Travel Choices

I received a new survey request from UA this morning. Initially it asked how satisfied I was with UA. I chose the dissatisfied option.

The next screen wanted to know why. I chose the 2015 Mileage Plus Program changes, onboard product, and under other I added War on Elites.

The next screen wanted to know how many flights I took last year and how many I anticipate taking this year with each airline with the breakdown between UA, *A, DL, AA, WN, All Other US Airlines, All Other International Airlines with totals for 2014 and 2015.

The final question: What types of promotions or offers would encourage you to fly more in 2015?

Perhaps someone has noticed a drop in travel? I thought it was very interesting that they included WN in their questions about other carriers.
Pat89339 is offline  
Old Feb 4, 15, 11:52 am
  #2  
 
Join Date: Aug 2010
Programs: UA 1K
Posts: 10
Similar survey from Chase

I received a survey from Chase regarding my Mileage Plus Awards CC this week which was strikingly similar. The survey questioned my use of that card versus other credit cards I currently have.

After hitting 1K for the last seven years, I status matched with American and dropped United cold turkey last year given the disastrous turn the airline has taken since Continental's mismanagement of the airline in virtually every respect. As a result, use of my United credit card has seen a corresponding decline.

Fortunately, there was an explicit section of the Chase survey which asked why my usage had dropped with several specific questions regarding various service components of the "co-brand" (ie, United). Among those included declines in customer service, frequent flyer award changes and the like.

I can't help but wonder if Chase hasn't seen a notable decline in usage as the exodus of us "over-entitled" frequent flyers from United has increased.

I loved PMUA and, based in PHX, made the deliberate decision to give my business to United over USAirways, but they've permanently lost me and my partner as customers to American. It's telling that while it appears Chase has noticed, United couldn't seem to care less.
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Old Feb 4, 15, 6:35 pm
  #3  
 
Join Date: Feb 2012
Location: EWR
Programs: UA Premier Platinum
Posts: 204
I received the Chase Survey about twenty minutes ago. I completed it, but found it interesting it related more to travel than it did to credit card items. I understand it was probably judging my card versus a competing traveler-.targeted card, but the questions on credit card related items was minimal.

It says it is limited to a certain number of people and the first 1200 wil get Amazon gift cards for their completion?

I hope this doesn't signify elimation of my PP Card in the near future.
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Old Feb 5, 15, 12:35 pm
  #4  
 
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Originally Posted by Pat89339 View Post
I received a new survey request from UA this morning. Initially it asked how satisfied I was with UA. I chose the dissatisfied option.
(snip)
The final question: What types of promotions or offers would encourage you to fly more in 2015?
"promotion", "offer", huh? ... how about just consistent/predictable/attentive/comfortable *good* service ???
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Old Feb 26, 15, 11:36 am
  #5  
 
Join Date: Jan 2012
Programs: UA 1K MM, HHonors Diamond, Hertz Five Star Gold, Marriott Platinum, Avis First
Posts: 442
New UA Survey: We would like to learn more about your business travel choices

Just received this survey. Anyone else seeing this? I think they are trying to figure out if we are a target for Pass Plus based on the questions.

"Because you are a valued customer, we are interested in learning more about how you make your business travel choices. You can help us serve you better by taking our short survey. Your feedback is important to us."
denuaflier is offline  
Old Feb 26, 15, 11:41 am
  #6  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,060
Originally Posted by denuaflier View Post
Just received this survey. Anyone else seeing this? I think they are trying to figure out if we are a target for Pass Plus based on the questions.

"Because you are a valued customer, we are interested in learning more about how you make your business travel choices. You can help us serve you better by taking our short survey. Your feedback is important to us."
I got that too, but I'm a leisure 1K.
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Old Feb 26, 15, 11:48 am
  #7  
 
Join Date: Mar 2011
Location: EUG
Programs: UA Gold; IHG Spire Elite
Posts: 443
I just got it and it's about your booking preferences (how do you book tickets -- through united.com, another website, the phone, etc.).
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Old Feb 26, 15, 9:29 pm
  #8  
 
Join Date: Dec 2006
Programs: united
Posts: 50
New Survey re Learning about Travel Choices

I just got it.

First page asked how many business (0) & leisure RTs (5) I'd travelled in the last 12 months.

Next page asked my principal line of business. They gave a
bout 20 options, I selected 'other' & entered 'trailing spouse'.

Next page said 'Thanks for your input '. lol, no value with me, I guess.
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Old Feb 26, 15, 11:30 pm
  #9  
 
Join Date: Feb 2008
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Originally Posted by gmmiller View Post
I just got it.

First page asked how many business (0) & leisure RTs (5) I'd travelled in the last 12 months.

Next page asked my principal line of business. They gave a
bout 20 options, I selected 'other' & entered 'trailing spouse'.

Next page said 'Thanks for your input '. lol, no value with me, I guess.
You had to pick the "I want to buy lots of TODs" option to continue with the survey...
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Old Mar 4, 15, 10:38 am
  #10  
 
Join Date: Jun 2003
Location: IL USA
Programs: UA 1.55MM Lifetime Premier Gold, AA Exec. Plt., NW MM(875K on DL), MC Gold, HH Diamond, SPG, HY GP
Posts: 205
I got this survey and promptly filled it out with honesty. I mentioned that I took up the Exec. Plat. status match with AA and am almost finished. Yes, it has been crazy in doing so, but I will make it in two weeks.

I told the survey people that once people get miles for flying and not spending, I might come back. Until then.....................
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Old Apr 17, 15, 2:03 pm
  #11  
 
Join Date: Dec 2010
Location: LAX (Hometown: CAK)
Programs: Hilton Diamond, DL Platinum, Hyatt Discoverist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 712
I was selected for this survey, and was kicked out after answering I was 100% leisure, 0% business, and worked in Education. I'm not their problem customer, I guess.
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Old Apr 17, 15, 2:13 pm
  #12  
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Originally Posted by ianmanka View Post
I was selected for this survey, and was kicked out after answering I was 100% leisure, 0% business, and worked in Education. I'm not their problem customer, I guess.
LOL they booted me after I answered that I only travel 50% on UA and I have complete say in which airline I can fly on....
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Old Apr 17, 15, 2:17 pm
  #13  
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I seemed to meet the survey requirements, the major of the question in my survey focused on who made the travel policy / airline / purchasing portal / .... decisions and the amount of travel.

The title was "We would like to learn more about your business travel choices"
Because you are a valued customer, we are interested in learning more about how you make your business travel choices. You can help us serve you better by taking our short survey. Your feedback is important to us.

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Old Apr 17, 15, 2:32 pm
  #14  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 3,525
I got this survey as well, all the same questions people have already noted. I have also cancelled my UA credit cards. I figured I wasn't spending much on them anymore and cancelling should allow me to get the bonuses again if things change in a few years. But at this point I don't think even a free 1K challenge would get me back in the UA fold, I am destined to remain just shy of a 1MM for a while.
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Old Apr 17, 15, 2:41 pm
  #15  
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Life P 3MM, Hilton D, Hyatt D, R C/Marriott P, SPG Life P
Posts: 7,540
The phone rang after the first couple pages.
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