Refund Baggage Fee?
Jan 29, 2015, 6:26 pm
#1
Original Poster
Join Date: May 2014
Programs: CX
Posts: 57
Refund Baggage Fee?
Hi,
Recently flown a roundtrip on UA and I am also a MileagePlus Silver. I am entitled to a free checked bag each way and however I was still told to pay for the bag at each of the check-ins. How should I try to get the refund?
Thanks.
Recently flown a roundtrip on UA and I am also a MileagePlus Silver. I am entitled to a free checked bag each way and however I was still told to pay for the bag at each of the check-ins. How should I try to get the refund?
Thanks.
Jan 29, 2015, 6:37 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,004
Did you check your bags in at a United counter, or was it with another airline? Was your MileagePlus number on the reservation?
Jan 29, 2015, 6:39 pm
#3
Original Poster
Join Date: May 2014
Programs: CX
Posts: 57
Checked at a United counter. And yes, MP number is on the reservation and interestingly only inbound miles was credited and outbound is still missing.
Jan 29, 2015, 6:48 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
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Something is definitely wrong if you checked in at UA counter and your MP# was on reservation. If your one bag was under 50 pounds, there should have been no charge instigated by the kiosks. A note to UA's customer service w/ MileagePlus number, confirmation number, and copy of your receipts ought to do it.
I asked about United counter because people checking in, for example, at Hawaiian for a UA codeshare flight operated by Hawaiian don't get UA's Premier bag fee waiver.
I asked about United counter because people checking in, for example, at Hawaiian for a UA codeshare flight operated by Hawaiian don't get UA's Premier bag fee waiver.
Jan 29, 2015, 10:30 pm
#5
Original Poster
Join Date: May 2014
Programs: CX
Posts: 57
Something is definitely wrong if you checked in at UA counter and your MP# was on reservation. If your one bag was under 50 pounds, there should have been no charge instigated by the kiosks. A note to UA's customer service w/ MileagePlus number, confirmation number, and copy of your receipts ought to do it.
I asked about United counter because people checking in, for example, at Hawaiian for a UA codeshare flight operated by Hawaiian don't get UA's Premier bag fee waiver.
I asked about United counter because people checking in, for example, at Hawaiian for a UA codeshare flight operated by Hawaiian don't get UA's Premier bag fee waiver.
Jan 29, 2015, 10:42 pm
#6
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Jan 30, 2015, 6:22 am
#7
Join Date: Mar 2009
Location: Atlanta / New Delhi
Programs: MP Gold, Hertz President's Circle, PC Platinum Elite, Marriott Gold
Posts: 54
I had a similar experience when I took a flight very shortly after reaching MP Silver status and then again 2 days after reaching MP Gold. It seems that the UA kioks at the airport take some time to synch up to the correct status.
It was a simple matter of asking one of the UA personnel in the area to do some jugglery on their computer and they printed out the bag tags for free. They did check the baggage allowance on the UA website using my MP number first, before agreeing to get it done.
It was a simple matter of asking one of the UA personnel in the area to do some jugglery on their computer and they printed out the bag tags for free. They did check the baggage allowance on the UA website using my MP number first, before agreeing to get it done.
Jan 30, 2015, 6:36 am
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The fact that you are missing partial credit suggests that there is some issue with your MP#.
1. Take a look at your e-ticket receipt (not confirmation, but actual receipt). In the various disclosures at the bottom, you will see your baggage allowance for the ticket in question. If that correctly shows your allowance, simply send an email request to UA, wait 5 business days and then initiate a chargeback for the bag fees (unles, of course, you see the credit). In the chargeback, be certain to note that the e-ticket receipt specifies an "X" bag allowance. If your CC issuer permits it, attach a PDF of the e-ticket receipt with an arrow pointing to the relevant section (nobody at an issuer is going to read through 3 pages of stuff that doesn't matter).
2. If your e-ticket receipt does not show the baggage allowance, you have a more serious problem and a chargeback is not going to solve the problem. Call UA and ask them what happened. This may take some time to be resolved.
1. Take a look at your e-ticket receipt (not confirmation, but actual receipt). In the various disclosures at the bottom, you will see your baggage allowance for the ticket in question. If that correctly shows your allowance, simply send an email request to UA, wait 5 business days and then initiate a chargeback for the bag fees (unles, of course, you see the credit). In the chargeback, be certain to note that the e-ticket receipt specifies an "X" bag allowance. If your CC issuer permits it, attach a PDF of the e-ticket receipt with an arrow pointing to the relevant section (nobody at an issuer is going to read through 3 pages of stuff that doesn't matter).
2. If your e-ticket receipt does not show the baggage allowance, you have a more serious problem and a chargeback is not going to solve the problem. Call UA and ask them what happened. This may take some time to be resolved.
Jun 24, 2015, 9:51 pm
#9
Join Date: Jan 2000
Location: SMF
Programs: UA 1K MM, AA EXP
Posts: 1,537
First and second baggage service charges per traveler as listed below:
"Tues., Jun. XX, 2015 Lihue-Kauai, HI (LIH) to Sacramento, CA (SMF) 1st bag $0 2nd bag $0 Weight per bag 70.0 lbs (32 kgs)"
Are you saying Hawaiian will charge me a bag fee. If so, that will be an interesting discussion (if not with them, then with UA customer service when we are done).
Thanks in advance for any intel.
Lurker
Jun 24, 2015, 11:35 pm
#10
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,773
See discussion in http://www.flyertalk.com/forum/unite...ning-bags.html
Reading the fine print you will see the quoted numbers only apply if checking in with UA/UX.
Jun 25, 2015, 12:16 am
#11
Join Date: Mar 2014
Location: SYD, CBR, BDL
Programs: UA 1K, VA Platinum
Posts: 1,196
Hawaiian is notorious for this. They collect baggage fees for every itinerary where they are the first flight, regardless of who issued the ticket or what status you have. UA customer service knows, and unfortunately can't help.
Dec 6, 2019, 10:43 am
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,773
Jan 19, 2022, 3:06 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,072
Maybe not the right thread but can anyone help with this question?
I booked domestic flights with United but was not able to pay for bags at that time, when I checked in I paid for two bags but the flight was cancelled due a mechanical problem. UA rebooked me onto AA but I had to pay AA to check my bags, I applied to UA for a refund for the baggage charge but this has been refused?
I booked domestic flights with United but was not able to pay for bags at that time, when I checked in I paid for two bags but the flight was cancelled due a mechanical problem. UA rebooked me onto AA but I had to pay AA to check my bags, I applied to UA for a refund for the baggage charge but this has been refused?
Jan 19, 2022, 3:13 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
Maybe not the right thread but can anyone help with this question?
I booked domestic flights with United but was not able to pay for bags at that time, when I checked in I paid for two bags but the flight was cancelled due a mechanical problem. UA rebooked me onto AA but I had to pay AA to check my bags, I applied to UA for a refund for the baggage charge but this has been refused?
I booked domestic flights with United but was not able to pay for bags at that time, when I checked in I paid for two bags but the flight was cancelled due a mechanical problem. UA rebooked me onto AA but I had to pay AA to check my bags, I applied to UA for a refund for the baggage charge but this has been refused?