Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
Jul 14, 2017, 10:50 am
#1471
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
This just happened to me again on another flight where the upgrade had come through but on the longer leg and they cancelled the flight UA 935 LHR-LAX at 9.20am.
They had moved me to the afternoon flight which I did not want, and interestingly enough showed as the same flight number (UA 935)
However, they had also put me on the LHR-SFO morning flight connecting to SFO-SAN which is what I wanted and I asked about the upgrade. They told me I could use a GPU and I asked why my successful upgrade did not stick. She said there was no record of the upgrade on the flight. I informed her I had a screen shot and she told me that there was nothing in the records.
This issue has happened to me twice now within a couple of months and I had never experienced this before. Do not know what has happened to the IT systems but take a screen shot before the system wipes the history when there has been a schedule change.
They had moved me to the afternoon flight which I did not want, and interestingly enough showed as the same flight number (UA 935)
However, they had also put me on the LHR-SFO morning flight connecting to SFO-SAN which is what I wanted and I asked about the upgrade. They told me I could use a GPU and I asked why my successful upgrade did not stick. She said there was no record of the upgrade on the flight. I informed her I had a screen shot and she told me that there was nothing in the records.
This issue has happened to me twice now within a couple of months and I had never experienced this before. Do not know what has happened to the IT systems but take a screen shot before the system wipes the history when there has been a schedule change.
I see "R Polaris business class" for my original flight on UA935 at 9.20am, but due to the change in the schedule the segment no longer exists. The revised schedule segment does indeed show "R class was requested" for UA935 at 1.45pm. There are the subsequent segments LAX-SAN (more than one) that are also "R class requested". I have not attached those screen shots here.
I had an upgrade come through the day before yesterday for another flight for August 3, 2017 and no seat was allocated to me until I went into the system yesterday and chose a seat so on the basis of the UA e-mail that upgrade was not successful until I had a seat.
I did receive the e-mail notification, but no revised itinerary so on that basis I am not even sure the upgrade is valid based on the UA e-mail: Very annoyed, as having the screen shot is apparently irrelevant to UA. UA IT systems really do not work well based on my experiences over the past couple of months.
(Don't misunderstand me I know screen shots can manipulated (trust me students try it on all the time) but I for one actually do not know how to do this.)
Last edited by WineCountryUA; Jul 15, 2017 at 1:40 am Reason: repaired post
Jul 14, 2017, 11:33 am
#1472
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,367
The way this works behind the scenes is that your record has multiple entries for the same flight; one for the confirmed segment and one for the waitlisted segment. The front-end attempts to combine these into a single record for display purposes, but it can only do that when they're exactly the same. The schedule change system doesn't seem to update waitlisted segments reliably.
So, your flight first had an arrival time change, which resulted in splitting the display of the confirmed W and waitlisted R segments, and it then got removed from the schedule entirely, leading to your new W seat on the 1:45 PM departure. That process does seem to have noticed that you had an outstanding GPU, hence 'R class requested.'
I agree that it's an extremely confusing display, but I also think that what UA is telling you is accurate. If your upgrade had processed, the original flight in W class would have been removed from the record, and you wouldn't have the red "This flight segment cannot be confirmed" banner on the R segment.
Jul 14, 2017, 11:44 am
#1473
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Immediately above the waitlisted R segment is the confirmed W segment. I don't think you were ever upgraded. I think what happened is that the original flight had a minor schedule change -- note that the arrival times into LAX differ -- and this wasn't picked up properly by your waitlisted segment. This is completely separate from the schedule change to a 1:45 PM departure.
The way this works behind the scenes is that your record has multiple entries for the same flight; one for the confirmed segment and one for the waitlisted segment. The front-end attempts to combine these into a single record for display purposes, but it can only do that when they're exactly the same. The schedule change system doesn't seem to update waitlisted segments reliably.
So, your flight first had an arrival time change, which resulted in splitting the display of the confirmed W and waitlisted R segments, and it then got removed from the schedule entirely, leading to your new W seat on the 1:45 PM departure. That process does seem to have noticed that you had an outstanding GPU, hence 'R class requested.'
I agree that it's an extremely confusing display, but I also think that what UA is telling you is accurate. If your upgrade had processed, the original flight in W class would have been removed from the record, and you wouldn't have the red "This flight segment cannot be confirmed" banner on the R segment.
The way this works behind the scenes is that your record has multiple entries for the same flight; one for the confirmed segment and one for the waitlisted segment. The front-end attempts to combine these into a single record for display purposes, but it can only do that when they're exactly the same. The schedule change system doesn't seem to update waitlisted segments reliably.
So, your flight first had an arrival time change, which resulted in splitting the display of the confirmed W and waitlisted R segments, and it then got removed from the schedule entirely, leading to your new W seat on the 1:45 PM departure. That process does seem to have noticed that you had an outstanding GPU, hence 'R class requested.'
I agree that it's an extremely confusing display, but I also think that what UA is telling you is accurate. If your upgrade had processed, the original flight in W class would have been removed from the record, and you wouldn't have the red "This flight segment cannot be confirmed" banner on the R segment.
The combination of an upgrade clearing during a sked change blows SHARE's mind, and it cannot process the upgrade until the ticket is re-synced.
Now, there could be a situation when there is a sked change and no R space opens up, in which case the re-sync yields a return to the wait list. But there can also be simultaneous sked change and upgrade availability that can only be resolved by an agent re-syncing.
Jul 14, 2017, 2:45 pm
#1474
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
This is the way UA is posting schedule changes of late (if you had an UG requested). It's a bit confusing and looks like the old segment cleared and when replaced by the new the UG was not carried over! Once you accept the change all works in the back end to apply the UG request, however the old segment still shows with the red notice that the segment can't be waitlisted. You need to call in to have them clean that item up. All in all confusing and no UG!
Jul 14, 2017, 3:58 pm
#1475
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,394
The way this works behind the scenes is that your record has multiple entries for the same flight; one for the confirmed segment and one for the waitlisted segment. The front-end attempts to combine these into a single record for display purposes, but it can only do that when they're exactly the same. The schedule change system doesn't seem to update waitlisted segments reliably.
In the screenshot OP posted, you can see that "This segment cannot be confirmed" on the R class segment. If it was ever confirmed, I think it would be in UA's records.
Jul 25, 2017, 5:11 pm
#1476
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
I have a 35 min connection change on a layover. Is UA generally pretty good about waiving change fee on these types of things if I pay add collect for a different date and/or destination?
Jul 25, 2017, 5:23 pm
#1477
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
If your connection falls below the MCT for your transfer point, then you shouldn't have to pay anything to change to a legal connection. 35 minutes sounds below most MCT's for UA hubs.
Jul 25, 2017, 5:32 pm
#1478
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
It's still legal. Goes from a 2 hour connect to a 75 minute connect. Was going to use the two hours to run to the outlets by O'Hare, hence why I'd be willing to pay add collect if they waive fee.
Jul 25, 2017, 5:45 pm
#1479
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
If your schedule changed by over 30 minutes, they should also allow you to change the relevant segment for no fee, even if you remain above MCT.
Jul 25, 2017, 5:48 pm
#1480
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,367
Let's assume you're flying DTW->ORD->AUS. Here are some example alternatives:
DTW->ORD->later AUS -- likely no problem
DTW->ORD->IAH->AUS -- likely no problem
DTW->ORD->SAT -- only if there are no reasonable flights to AUS
DTW->ORD->HNL -- unlikely, even with add collect
DTW->ORD->AUS, previous / next day -- possible, but easiest if there are no other alternatives available
Look up what you'd like, and be prepared to HUCA.
BTW -- the specific language in the schedule change policy refers to the scheduled departure or arrival time changing by "30 minutes or more." Since I doubt the 35 minutes came from United deciding to fly more slowly
, that might be the place to start your discussion.
Jul 25, 2017, 5:55 pm
#1481
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
If you explain that you had specifically selected the longer connection -- they don't really need to know the reason why -- and that this change materially shortens it, you can probably get someone to make a change to extend the layover. Is there another suitable flight? Forget add collect -- if there's another set of flights that work and there's space available, they can put you onto those flights. But, the more it sounds like you're trying to 'game' the system, the less likely you are to get what you want.
Let's assume you're flying DTW->ORD->AUS. Here are some example alternatives:
DTW->ORD->later AUS -- likely no problem
DTW->ORD->IAH->AUS -- likely no problem
DTW->ORD->SAT -- only if there are no reasonable flights to AUS
DTW->ORD->HNL -- unlikely, even with add collect
DTW->ORD->AUS, previous / next day -- possible, but easiest if there are no other alternatives available
Look up what you'd like, and be prepared to HUCA.
BTW -- the specific language in the schedule change policy refers to the scheduled departure or arrival time changing by "30 minutes or more." Since I doubt the 35 minutes came from United deciding to fly more slowly, that might be the place to start your discussion.
Let's assume you're flying DTW->ORD->AUS. Here are some example alternatives:
DTW->ORD->later AUS -- likely no problem
DTW->ORD->IAH->AUS -- likely no problem
DTW->ORD->SAT -- only if there are no reasonable flights to AUS
DTW->ORD->HNL -- unlikely, even with add collect
DTW->ORD->AUS, previous / next day -- possible, but easiest if there are no other alternatives available
Look up what you'd like, and be prepared to HUCA.
BTW -- the specific language in the schedule change policy refers to the scheduled departure or arrival time changing by "30 minutes or more." Since I doubt the 35 minutes came from United deciding to fly more slowly
, that might be the place to start your discussion.Flying LAX-ORD-IAD-MAD
LAX-ORD is now departing LAX 10 later
ORD-IAD is now departing ORD 25 earlier
IAD-MAD is now actually a 24 hour layover instead of 23h25m
What I'd like to do is book a LAX-ORD r/t for my original travel dates (new ticket) and use original ticket for LAX-HAM the following week. Add collect is about 50-100 dollars, which I'm totally down to pay.
I'm guessing this is HUACA but trying to figure out how much HUACA. Really it seems like I need to avoid documentation during HUACA which is going to be impossible as soon as it goes to a supervisor, so seeing if this is something possible on the agent level or if it's going to a lead no matter what.
Jul 25, 2017, 8:33 pm
#1482
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
Did your connection go below MCT (generally 60 minutes internationally and 45 min domestically) if so then yes they should change the flight, however unless you have the first flight out that morning from your origination, however with such a small change they will probably not rebook your date and 99% guaranteed they will not rebook your destination
Jul 25, 2017, 8:37 pm
#1483
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,427
And no, didn't take it and waited extra couple of hours - this is UA we're talking
Jul 25, 2017, 10:26 pm
#1484
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
Code:
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2949 - ALL BPT - ALL UA-UA DI 1.00 ALL - FLT 6599 - 6748 UA-UA DI .50 ALL - FLT 8715 - 9614 UA-UA DI .35 TRM B - A UA-UA DI .35 TRM A - B UA-UA DI .35 TRM C - B UA-UA DI .35 TRM E - B UA-UA DI .40 TRM A - C UA-UA DI .35 TRM B - C UA-UA DI .40 TRM A - D UA-UA DI .35 TRM B - D UA-UA DI .40 TRM A - E UA-UA DI .35 TRM B - E UA-UA DI .30 UA-UA ID SUP FLT 1 - 9998 - FLT 6385 - 9998 HAV - ALL ALL - CANADA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 ANTIGUA AND BARBUDA - BERMUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 ANTIGUA AND BARBUDA - BELIZE UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - BERMUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - BAHAMAS UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - ANTIGUA AND BARBUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - BERMUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - BAHAMAS UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 CAYMAN ISLANDS - BERMUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 TURKS AND CAICOS ISL - BERMUDA UA-UA ID SUP FLT 1 - 9998 - FLT 1 - 9998 VIRGIN ISLANDS BRITI - BERMUDA UA-UA ID SUP FLT 6549 - 9999 - FLT 8015 - 8714 UA-UA ID 1.30 ALL - FLT 2940 - 2949 ALL - BPT UA-UA ID 1.30 TRM ** - A UA-UA ID 1.25 TRM ** - B UA-UA ID 1.20 **-UA ID 1.30 UA-UA II 1.15 ALL - FLT 7937 UA-UA II 1.10 FLT 1 - 6384 - FLT 1 - 6384 ALL - HAV UA-UA II SUP FLT 6385 - 9998 - FLT 1 - 9998 ALL - HAV UA-UA II SUP FLT 1 - 9998 - FLT 6385 - 9998 HAV - ALL UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 ANTIGUA AND BARBUDA - BELIZE UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 ANTIGUA AND BARBUDA - UNITED KINGDOM UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 BAHAMAS - UNITED KINGDOM UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - ANTIGUA AND BARBUDA UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - CAYMAN ISLANDS UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - TURKS AND CAICOS ISL UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 BELIZE - VIRGIN ISLANDS BRITI UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - ANTIGUA AND BARBUDA UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - CAYMAN ISLANDS UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - TURKS AND CAICOS ISL UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 UNITED KINGDOM - VIRGIN ISLANDS BRITI UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 CAYMAN ISLANDS - BELIZE UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 CAYMAN ISLANDS - UNITED KINGDOM UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 MEXICO - MEXICO UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 TURKS AND CAICOS ISL - BELIZE UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 TURKS AND CAICOS ISL - UNITED KINGDOM UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 VIRGIN ISLANDS BRITI - BELIZE UA-UA II SUP FLT 1 - 9998 - FLT 1 - 9998 VIRGIN ISLANDS BRITI - UNITED KINGDOM UA-UA II 1.20 FLT 8715 - 9614 - FLT 3160 - 6384 TRM ** - A UA-UA II 1.20 FLT 8715 - 9614 - FLT 3160 - 6384 TRM ** - B UA-UA II 1.45 FLT 1 - 2839 - FLT 6599 - 6728 UA-UA II 1.45 FLT 3160 - 6384 - FLT 6599 - 6728 UA-UA II 1.45 FLT 6599 - 6728 - FLT 1 - 2839 UA-UA II 1.45 FLT 6599 - 6728 - FLT 3160 - 6384 UA-UA II 1.15 FLT 8015 - 9589 - FLT 1 - 2839 UA-UA II 1.15 FLT 8015 - 9589 - FLT 3160 - 6384 UA-UA II SUP FLT 6549 - 8714 - FLT 8715 - 9614 UA-UA II SUP FLT 8715 - 9614 - FLT 6549 - 8714 UA-UA II SUP FLT 8715 - 9614 - FLT 9590 - 9999 UA-UA II SUP FLT 9590 - 9999 - FLT 8715 - 9614 UA-UA II 1.10 **-UA II SUP ALL - FLT 1 - 9998 ALL - HAV **-UA II 1.45 ALL - FLT 6599 - 6728 UA-** II SUP FLT 1 - 9998 - ALL HAV - ALL
Jul 27, 2017, 6:10 am
#1485
Join Date: Nov 2011
Posts: 51
I apologize if this has been covered, I looked through most of the thread and Wiki and couldn't find an answer.
I have a international itinerary coming up next March, which I purchased by credit card. I currently have no status with United. On my way to my destination have 5 segments. On my return trip I have 3. 2 of my layovers are roughly 22-23.5 hours each. All segments are G class fares. 2 of my segments are on partner airlines (ANA and Cathay Dragon). Everything was booked directly with United. I'm thinking there's a decent chance at some point that United will do a schedule change.
If United makes changes to my schedule (30 min+), am I able to change one of my "long layovers" to a stopover for no extra fees?
Thank You
I have a international itinerary coming up next March, which I purchased by credit card. I currently have no status with United. On my way to my destination have 5 segments. On my return trip I have 3. 2 of my layovers are roughly 22-23.5 hours each. All segments are G class fares. 2 of my segments are on partner airlines (ANA and Cathay Dragon). Everything was booked directly with United. I'm thinking there's a decent chance at some point that United will do a schedule change.
If United makes changes to my schedule (30 min+), am I able to change one of my "long layovers" to a stopover for no extra fees?
Thank You