Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
Jul 12, 2017, 11:25 am
#1456
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Just a question. On a six-segment UA itinerary (US & Canada), the fourth flight had a massive schedule change. No other UA flight is available within many hours, but a Air Canada is available as a UA code share. An UA agent refused to rebook the segment and stated that rebooking for schedule changes can only be done on UA metal. Is this correct? She was trying to be helpful and checked with a supervisor. I refunded and rebooked on another airline since i had no time to try a bunch more calls with UA. WOUld be good to know for future reference if this is really a UA rule with code shares.
Jul 12, 2017, 11:42 am
#1457
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,125
Just a question. On a six-segment UA itinerary (US & Canada), the fourth flight had a massive schedule change. No other UA flight is available within many hours, but a Air Canada is available as a UA code share. An UA agent refused to rebook the segment and stated that rebooking for schedule changes can only be done on UA metal. Is this correct? She was trying to be helpful and checked with a supervisor. I refunded and rebooked on another airline since i had no time to try a bunch more calls with UA. WOUld be good to know for future reference if this is really a UA rule with code shares.
Jul 12, 2017, 12:05 pm
#1458
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
That may be reserved for elites, maybe even Gold and up.
Jul 12, 2017, 1:03 pm
#1459
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,907
I'm not going to take the outbound because if I can't get on the Sat night flight, I'm going to drive. There are no hotel rooms available within 50 miles that evening (anyone who has a child in summer camp knows exactly how this works- typical $129/night hotel rooms going for $399/night and w/3 night minimums).
Jul 12, 2017, 1:10 pm
#1460
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Jul 12, 2017, 2:21 pm
#1461
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
Jul 13, 2017, 12:09 am
#1462
Join Date: May 2015
Location: SFO
Posts: 82
I am a 1K. This was a revenue ticket. Not a cheap one either. Mostly V and W segments. Four months out so fare bucket availability was not an issue. I provided a concise routing alternative.
To add insult to injury so to speak neither the refund processed, i.e. no refund e-mail (which more often than not has meant that UA did not process the refund), and none of the RPUs I had applied got redeposited - despite the agent telling me on the phone that she processed both.
Jul 13, 2017, 9:06 am
#1463
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
To add insult to injury so to speak neither the refund processed, i.e. no refund e-mail (which more often than not has meant that UA did not process the refund), and none of the RPUs I had applied got redeposited - despite the agent telling me on the phone that she processed both.
Hours: 7 a.m. – 12 a.m. (CT), 7 days a week.
Jul 13, 2017, 9:24 am
#1464
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Interesting anecdote here . . . I called MPSC the other night to get a redeposit of a GPU where I had upfared to P for the return on a RT itinerary, and the agent tried to refund two GPUs, including the one that had been properly burned on the outbound. I had to stop her and clarify that I was only asking to get one of them back.
Jul 13, 2017, 9:27 am
#1465
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
Jul 13, 2017, 10:04 am
#1466
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jul 13, 2017, 10:47 am
#1467
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
Ya, that's what I meant. Now that I re read my post it sounds like I am wishing OP luck instead of saying I have had good luck calling in. In other words, 100% success when calling in after automatic redeposit failed.
Jul 13, 2017, 11:32 am
#1468
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,339
Looking at a few domestic flight options in late September; are flight schedules generally pretty locked down for September (barring late aircraft swaps, etc), or is it still likely to have significant schedule changes? I'm thinking September is still part of the typical "summer" schedule, so I'm guessing most of the significant change would be done by now, but just wondering if there's a typical time frame for when schedule changes for late September flights would occur.
Jul 14, 2017, 6:02 am
#1469
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
Warning - take a screen shot before you call.
Schedule changes are very much par for the course for me since I book quite far in advance and today accepted the change. However, as the upgrade had come through but was now on a different flight told me to call in. Called and as always the phone representative (interestingly enough not the 1K desk) fixed the reservation but when I queried the prior upgrade she told me it was not there. But it was the reason I called as it had disappeared. It was only the short leg (SAN-LAX) of a two leg flight so it was the principle not the upgrade itself. She told me I was wrong. Since I had just been looking at it before I refreshed the screen I disagreed with her but I had not taken a screen shot so it was her word vs mine. So now back on the upgrade list. Would have been really annoyed if it had happened on the longer leg.
For future reference, take a screen shot before calling about a schedule change if the upgrade came through.
Schedule changes are very much par for the course for me since I book quite far in advance and today accepted the change. However, as the upgrade had come through but was now on a different flight told me to call in. Called and as always the phone representative (interestingly enough not the 1K desk) fixed the reservation but when I queried the prior upgrade she told me it was not there. But it was the reason I called as it had disappeared. It was only the short leg (SAN-LAX) of a two leg flight so it was the principle not the upgrade itself. She told me I was wrong. Since I had just been looking at it before I refreshed the screen I disagreed with her but I had not taken a screen shot so it was her word vs mine. So now back on the upgrade list. Would have been really annoyed if it had happened on the longer leg.
For future reference, take a screen shot before calling about a schedule change if the upgrade came through.
They had moved me to the afternoon flight which I did not want, and interestingly enough showed as the same flight number (UA 935)
However, they had also put me on the LHR-SFO morning flight connecting to SFO-SAN which is what I wanted and I asked about the upgrade. They told me I could use a GPU and I asked why my successful upgrade did not stick. She said there was no record of the upgrade on the flight. I informed her I had a screen shot and she told me that there was nothing in the records.
She then told me the record showed I had used two GPUs for the previous upgrades. I said no there was just one, but that the system had charged me the UK airport tax twice. She continued to insist I had used 2 GPUs so I asked if I was going to get back an additional GPU (this was more a sarcastic comment on my side as I know the balance of my GPUs as I have had little success with using them.)
So in the end she cleaned the record and applied the GPU for the LHR-SFO-SAN legs. She then asked me if I really had a screen shot that showed the upgrade had come through and I said yes I did so she told me to send it to United which I have done as the system has no record of the upgrade being successful.
(There was no additional GPU put into my account as I had only used one GPU and I did not push her on the issue as I knew I was not entitled to the additional GPU.)
This issue has happened to me twice now within a couple of months and I had never experienced this before. Do not know what has happened to the IT systems but take a screen shot before the system wipes the history when there has been a schedule change.
I have contacted United, but needed to convert the screen shots into word and then into pdf, as the jpg files were too large. I have the proforma e-mail back telling me they are looking into it.
(For the first flight where this happened, but I did not take the screen shot, I am still waiting for the upgrade to come through...really frustrated I did not take the screen shot the first time this happened to me.)
Jul 14, 2017, 9:36 am
#1470
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
A little OT, but it would have probably been faster and easier to reduce size of Jpg file than all the converting @:-)
