Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
#1441
Join Date: Aug 2003
Location: Northern California
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I would think this would be hard to do in practice... seems rare to me that sold-out flights are fully boarded 30 minutes prior to departure.
#1442
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#1443
Join Date: Aug 2003
Location: Northern California
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You could be right, just seems like a tricky exercise for gate agents in a situation that is already probably quite stressful/busy.
#1444
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I never said it was likely, just possible. If the inbound is slightly late and cuts the connection time enough, it would be pretty easy if the agent were so inclined.
#1445
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
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You have a bunch of standy pax, what appears to be a misconnect, and bingo. T-15, sometimes earlier.
Add the stress of OVERSOLD Int'l flight, T-30, and guess what @:-)
#1446
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
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On a perfect day for WX, with at least one later IAH-LHR backup in case of a miss, and a burning need to stay late in XXX, I would fly XXX-IAH-LHR with a 35 min connect. I appreciate that UA will offer that option to the SDCer/FF who understands the risks and nonetheless wants it. But I would never, ever book anyone else on that route.
I agree that agents will most likely only resort to the rules when other factors force them to (I made a 45 minute I-D connection at IAH once when UA had a 90 minute tarmac-delay in IAH, arriving at the connetion-gate about 12 minutes before the departure), but it's just not fair to offer these connections to the inexperienced traveler who will book this because the flight duration looks good and then is subject to goodwill to be actually let on the flight he booked...
Greetings - Dirk
#1447
Join Date: Aug 2010
Location: D/FW
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Posts: 585
Flying back from HNL in September and found my IAD-YYZ segment, which was booked in P first on a E170 is now changed to Y in a E145. There is nothing available in F for the rest of day. Any advise?
#1448
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
2 - Check for flights with available seats in F via any other UA hub. You don't necessarily need P space -- an agent should be willing to put you on any flight with F availability.
#1449
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Location: Honolulu Harbor
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ORD, DEN, and IAH are all lie-flat now, in addition to EWR. ORD and EWR would probably be more desirable options.
#1450
Join Date: Feb 2015
Programs: UA 1K
Posts: 957
Question.... We are visiting our son at camp next week. I had booked two one-way flights, as there was a possibility we'd catch a few open seats with a friend's Wheels Up flight.
Anyway, our return was originally scheduled for 8:30pm. They did a "schedule change" to 6:45pm, which wasn't really a schedule change. They merely eliminated the 8:30 flight and moved us to the 6:45. There's a whole separate conversation here for UA not having a clue as to why their 8:30 was full and 6:45 empty. The 6:45 is still mostly empty for reasons that pertain to my question...
We can't make the 6:45. I assume when I call UA will allow me to cancel this for a refund. The question is what rights do I have with respect to the outbound (I know not technically outbound as it is a one way)? Should I fight for a refund since the flight change impacts my ability to take the trip with UA at all? Or am I in bad shape? The outbound is actually MUCH more expensive than the return.....
Anyway, our return was originally scheduled for 8:30pm. They did a "schedule change" to 6:45pm, which wasn't really a schedule change. They merely eliminated the 8:30 flight and moved us to the 6:45. There's a whole separate conversation here for UA not having a clue as to why their 8:30 was full and 6:45 empty. The 6:45 is still mostly empty for reasons that pertain to my question...
We can't make the 6:45. I assume when I call UA will allow me to cancel this for a refund. The question is what rights do I have with respect to the outbound (I know not technically outbound as it is a one way)? Should I fight for a refund since the flight change impacts my ability to take the trip with UA at all? Or am I in bad shape? The outbound is actually MUCH more expensive than the return.....
#1451
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It's a one way, so unrelated to return as far as rules and UA are concerned. You can try to plead your case, but if going by rules, no refund.
#1452
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Anyway, our return was originally scheduled for 8:30pm.
...
We can't make the 6:45. I assume when I call UA will allow me to cancel this for a refund. The question is what rights do I have with respect to the outbound (I know not technically outbound as it is a one way)? Should I fight for a refund since the flight change impacts my ability to take the trip with UA at all? Or am I in bad shape?
...
We can't make the 6:45. I assume when I call UA will allow me to cancel this for a refund. The question is what rights do I have with respect to the outbound (I know not technically outbound as it is a one way)? Should I fight for a refund since the flight change impacts my ability to take the trip with UA at all? Or am I in bad shape?
I'm unclear how this would affect your ability to take the (outbound) trip with UA. If you were able to get a refund, wouldn't you then book a one-way on another carrier? You could still keep the same outbound (on UA).
Anyway, you can certainly ask if they'll refund your outbound also, but now you're asking for a second violation of policy. The worst that can happen is that they'll say 'no.'
#1453
Join Date: Feb 2015
Programs: UA 1K
Posts: 957
United's schedule change policy specifies a two-hour difference as the threshold for allowing a refund. An agent has some discretion, but you'd technically be asking them to violate policy if you ask for a refund. Their first suggestion is likely to be to put you on another United flight, either operating later that evening (perhaps with a connection) or the next morning. They will waive any fare difference.
I'm unclear how this would affect your ability to take the (outbound) trip with UA. If you were able to get a refund, wouldn't you then book a one-way on another carrier? You could still keep the same outbound (on UA).
Anyway, you can certainly ask if they'll refund your outbound also, but now you're asking for a second violation of policy. The worst that can happen is that they'll say 'no.'
I'm unclear how this would affect your ability to take the (outbound) trip with UA. If you were able to get a refund, wouldn't you then book a one-way on another carrier? You could still keep the same outbound (on UA).
Anyway, you can certainly ask if they'll refund your outbound also, but now you're asking for a second violation of policy. The worst that can happen is that they'll say 'no.'
#1454
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
I'm not going to take the outbound because if I can't get on the Sat night flight, I'm going to drive. There are no hotel rooms available within 50 miles that evening (anyone who has a child in summer camp knows exactly how this works- typical $129/night hotel rooms going for $399/night and w/3 night minimums).
#1455
Join Date: May 2015
Location: SFO
Posts: 82
Just a question. On a six-segment UA itinerary (US & Canada), the fourth flight had a massive schedule change. No other UA flight is available within many hours, but a Air Canada is available as a UA code share. An UA agent refused to rebook the segment and stated that rebooking for schedule changes can only be done on UA metal. Is this correct? She was trying to be helpful and checked with a supervisor. I refunded and rebooked on another airline since i had no time to try a bunch more calls with UA. WOUld be good to know for future reference if this is really a UA rule with code shares.