Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
#826
Join Date: Sep 2014
Posts: 35
UA schedule change any recourse
Hello all, I booked a ticket that had an original departure time of 8:55AM and a 59 min layover before my connecting flight. Now after two schedule changes from United my departure time has changed to 5:25AM and now a 4 hour and 45 min layover. Do I have any right to demand switching to different flights? I also when I booked I confirmed into R class with RPU's any right to be booked into first or is it back to economy if in fact I am allowed to switch? Thank you
#827
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 775
Make a phone call to UA. Tell them your problem and ask them for other options. Do it nicely. It worked well for me for our upcoming EWR-YVR trip. They actually changed us twice as schedules and aircraft changed. If you get someone who won't help on the first call, try again.
#828
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Join Date: Sep 2009
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Over three hours on a schedule is sufficient for DOT to mandate either being rebooked to flights with better times for you or a full refund. However, the refund option only makes sense if you can purchase flights that are better for you without spending a lot more. Of course, the airline would prefer that you stick with that carrier, so they're likely to be good about giving you flights that work for you.
Figure out what you want (within reason) then call and be nice.
Figure out what you want (within reason) then call and be nice.
#829
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
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#830
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Join Date: Apr 2013
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Research your options, then call. This is much more likely to be successful if you know what you want before you call. UA should (1) move you to your desired flights, and (2) open R so you can clear the upgrades.
#831
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Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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I have a LUX-MUC-LHR-IAD Business Saver reward booked for December. LUX-MUC and MUC-LHR got moved later so now I have a 45 minute connection in LHR which I think is far too short. There are no other Saver options from LUX-IAD that day so I think I'll have to call United and convince them to open Saver Business on an alternate routing...that'll be fun.
#832
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Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,745
I have a LUX-MUC-LHR-IAD Business Saver reward booked for December. LUX-MUC and MUC-LHR got moved later so now I have a 45 minute connection in LHR which I think is far too short. There are no other Saver options from LUX-IAD that day so I think I'll have to call United and convince them to open Saver Business on an alternate routing...that'll be fun.
#834
Join Date: Jun 2011
Posts: 11
What is the flexibility when it comes to a United Express change of carrier? Would it be grounds to request a refund? I have a booking with a leg that switched from Shuttle America to Republic Airways. The flight times and aircraft are the same. I'd like to ultimately shift my dates a bit, and I'm thinking it might be easier to request a refund and rebook than try to convince them for a fee-free change.
#835
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 771
What is the flexibility when it comes to a United Express change of carrier? Would it be grounds to request a refund? I have a booking with a leg that switched from Shuttle America to Republic Airways. The flight times and aircraft are the same. I'd like to ultimately shift my dates a bit, and I'm thinking it might be easier to request a refund and rebook than try to convince them for a fee-free change.
Last edited by Taoyuan; May 30, 2016 at 12:30 am
#836
Join Date: Jun 2011
Posts: 11
Sounds like we were looking in the same places. I couldn't find a straight answer, even though the CoC considers a change of carrier a schedule change. Maybe I'll just call, hopefully I won't get a note on my reservation if unsuccessful.
#837
Join Date: Jul 2005
Location: NYC
Programs: Marriott Platinum Elite, National Executive, United Gold
Posts: 1,181
Schedule Change on LH Codeshare Flight
(Note - did not receive an email with the change from UA FWIW)
I was originally scheduled to depart NBO on Saturday, November 12th on LH591 (UA8730) - LH has since canceled that flight and when I called the UA Premier desk, I was incorrectly issued a return on LX294 departing on the 11th. When I asked to change the flight back to the 12th (the LX flight operates daily), I was told the booking code (L) is not available and I am now SOL.
What options are available to me to maintain my original departure date?
- In addition to the LX flight, I know there is a TK flight leaving on the 13th
- I suppose I can find a way to re-route via ET as well?
I was originally scheduled to depart NBO on Saturday, November 12th on LH591 (UA8730) - LH has since canceled that flight and when I called the UA Premier desk, I was incorrectly issued a return on LX294 departing on the 11th. When I asked to change the flight back to the 12th (the LX flight operates daily), I was told the booking code (L) is not available and I am now SOL.
What options are available to me to maintain my original departure date?
- In addition to the LX flight, I know there is a TK flight leaving on the 13th
- I suppose I can find a way to re-route via ET as well?
#838
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I was originally scheduled to depart NBO on Saturday, November 12th on LH591 (UA8730) - LH has since canceled that flight and when I called the UA Premier desk, I was incorrectly issued a return on LX294 departing on the 11th. When I asked to change the flight back to the 12th (the LX flight operates daily), I was told the booking code (L) is not available and I am now SOL.
#839
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,413
In my book it's United Express operated by ....
With same flight number and time I'd be surprised, but hey, you can always call ....
#840
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Join Date: Apr 2004
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