Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
May 15, 2015, 10:46 am
#241
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,633
I am booked in Oct BWI-LAX-LAS-ORD-IAH...FRA
Schedule change on LAS-ORD, so LAX-LAS-ORD is not longer possible. I figured best option is to skip LAS, lose 300mi and do BWI-LAX-ORD-IAH...FRA
Called 1K desk, told I couldn't do this because it had to follow original routing. Problem is probably that this is BWI-LAS/LAS-FRA fares. But I'm surprised they don't waive routing to accomodate impossible connections. They tell me my only option is to skip ORD, so BWI-LAX-LAS-IAH... so I lose 1200mi+.
Sucks even more since upgrade cleared LAX-ORD-IAH already.
I'm going to wait a couple more months to see if there are any more schedule changes, hopefully with something that may work more favorably for me.
Schedule change on LAS-ORD, so LAX-LAS-ORD is not longer possible. I figured best option is to skip LAS, lose 300mi and do BWI-LAX-ORD-IAH...FRA
Called 1K desk, told I couldn't do this because it had to follow original routing. Problem is probably that this is BWI-LAS/LAS-FRA fares. But I'm surprised they don't waive routing to accomodate impossible connections. They tell me my only option is to skip ORD, so BWI-LAX-LAS-IAH... so I lose 1200mi+.
Sucks even more since upgrade cleared LAX-ORD-IAH already.
I'm going to wait a couple more months to see if there are any more schedule changes, hopefully with something that may work more favorably for me.
or maybe something via DEN?
May 16, 2015, 6:20 am
#242
Join Date: Mar 2005
Location: Wherever
Programs: UA 1MM for a while now, AS for a minute, BAEC newly minted Gold
Posts: 1,172
fun with TG and ANA segments on MP award
Saturday morning brought a new twist to the itinerary change game on UA's website. Without any notice (email nor red banner online) what was HKT-BKK-SIN on TG in C connecting SIN-NRT-IAD in F appeared to drop the TG segments from my ticket on both the United and Thai website. UA website record also showed 0 miles with tax, not the 155K actually used for the ticket (odd price, but I'll explain below). The TG flights still showed available for booking on the United site and the times looked the same. I couldn't make any changes online, so I called it in. Agent was able to restore after a bit of checking with another desk (not sure if it was Sup, Rate, MP or whatever). It's all back and the only explanation we could find is a change of equipment, not schedule. However, the record incorrectly shows 130K miles, not the 155K spent.
This is the first time I've had TG flights drop off the ticket. In the past they rebooked or the red banner was there. I suspect this is an artifact of the ANA change over to Amadeus which TG also uses - maybe. If you are interested in the background of this booking see below - otherwise, have a great weekend!
V/r,
-Cyborg
I booked a one-way MP saver award with both TG and ANA segments HKT-BKK-NRT-IAD. A couple of months ago TG swapped equipment and messed up my BKK-NRT overnight flight downgrading from F to C. I looked for other options and decided on HKT-BKK-SIN on TG in C and SIN-NRT-IAD on ANA in F. TG changed equipment again and I rebooked a different pair from HKT-BKK-SIN to draft best player available. All this is par for the course, NSTR.
A few weeks ago when ANA changed over to Amadeus we noticed the loss of ANA award availability on US's website while the transition was taking place. When the ANA flights showed as available for saver awards I saw an opportunity for a stopover in Tokyo which was not available in F before. This would usually cost an extra 40K miles for a one-way *A F SE Asia to US, but the routing through SIN priced out at 155K miles (not 170K). I went ahead and made the change online and it was ticketed instantly. I was able to go to the Thai website and select seats and pre-order meals. I checked everyday and things were holding up until this morning.
This is the first time I've had TG flights drop off the ticket. In the past they rebooked or the red banner was there. I suspect this is an artifact of the ANA change over to Amadeus which TG also uses - maybe. If you are interested in the background of this booking see below - otherwise, have a great weekend!
V/r,
-Cyborg
I booked a one-way MP saver award with both TG and ANA segments HKT-BKK-NRT-IAD. A couple of months ago TG swapped equipment and messed up my BKK-NRT overnight flight downgrading from F to C. I looked for other options and decided on HKT-BKK-SIN on TG in C and SIN-NRT-IAD on ANA in F. TG changed equipment again and I rebooked a different pair from HKT-BKK-SIN to draft best player available. All this is par for the course, NSTR.
A few weeks ago when ANA changed over to Amadeus we noticed the loss of ANA award availability on US's website while the transition was taking place. When the ANA flights showed as available for saver awards I saw an opportunity for a stopover in Tokyo which was not available in F before. This would usually cost an extra 40K miles for a one-way *A F SE Asia to US, but the routing through SIN priced out at 155K miles (not 170K). I went ahead and made the change online and it was ticketed instantly. I was able to go to the Thai website and select seats and pre-order meals. I checked everyday and things were holding up until this morning.
May 16, 2015, 8:22 am
#243
Join Date: Jul 2014
Location: BOS/DEN/BUR
Programs: DL Gold, UA Gold, B6 Mosaic, Marriott Gold
Posts: 744
BOS-ANC
Booked BOS-ORD 2hs ORD-ANC (B737-900)
Now on BOS-ORD 5hrs ORD-ANC (B757-200)
Any other routing on 8/6
Now on BOS-ORD 5hrs ORD-ANC (B757-200)
Any other routing on 8/6
May 16, 2015, 10:07 am
#244
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Saturday morning brought a new twist to the itinerary change game on UA's website. ... Agent was able to restore after a bit of checking with another desk (not sure if it was Sup, Rate, MP or whatever). It's all back and the only explanation we could find is a change of equipment, not schedule. However, the record incorrectly shows 130K miles, not the 155K spent....
May 16, 2015, 3:21 pm
#245
Join Date: Mar 2005
Location: Wherever
Programs: UA 1MM for a while now, AS for a minute, BAEC newly minted Gold
Posts: 1,172
May 16, 2015, 5:35 pm
#246
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
I just had a schedule change that gave me a layover of 8 hours the UA flight has been canceled. I called and the agent I talked to was not very good, I did not have much confidence in her, she did not sound very professional in her speech, I thought about hanging up and calling again, but decided against that, all she offered me was the next UA flight 8 hours later. She said there was nothing else she could do. So, I accepted it. Then I went online and found that UA is now code sharing with a star alliance partner which would have given me only the original 1h30m layover. I called UA back, got a great agent, she said she could fix me up with that code share, not only that, she said she would have to re-price the fare and when she did it was less, she gave me an e voucher for the difference. Great agent the way they should all be.
May 17, 2015, 6:55 am
#247
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
You'd have extra cash in your hand right now, rather than a voucher.
May 20, 2015, 11:26 am
#248
Join Date: Apr 2007
Location: Planet Earth
Programs: SPG, AA, B6. No longer "still CO to me" with account spent down. RIP CO.
Posts: 653
Was booked BUR-SFO-JFK departing around 10a and landing at JFK around 8:30PM. I don't mind one stop to not have to deal with LAX and Flyaways, etc. However I just got rebooked to this nonsense: BUR-SFO-IAD-EWR. The latter with a 30m connection. Nope. I don't bunny hop across the US for no reason.
Dear UA, go home, you're drunk. In the mean time, I'm on hold to either get my original flight back as it still shows AVL or something direct from SFO to any of the three NYC airports or a direct.
May 20, 2015, 2:11 pm
#249
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,095
and the 5th just got changed and hysterically so. When did UA mate with a bouncing ball?
Was booked BUR-SFO-JFK departing around 10a and landing at JFK around 8:30PM. I don't mind one stop to not have to deal with LAX and Flyaways, etc. However I just got rebooked to this nonsense: BUR-SFO-IAD-EWR. The latter with a 30m connection. Nope. I don't bunny hop across the US for no reason.
Dear UA, go home, you're drunk. In the mean time, I'm on hold to either get my original flight back as it still shows AVL or something direct from SFO to any of the three NYC airports or a direct.
Was booked BUR-SFO-JFK departing around 10a and landing at JFK around 8:30PM. I don't mind one stop to not have to deal with LAX and Flyaways, etc. However I just got rebooked to this nonsense: BUR-SFO-IAD-EWR. The latter with a 30m connection. Nope. I don't bunny hop across the US for no reason.
Dear UA, go home, you're drunk. In the mean time, I'm on hold to either get my original flight back as it still shows AVL or something direct from SFO to any of the three NYC airports or a direct.
May 20, 2015, 2:16 pm
#250
Join Date: Apr 2007
Location: Planet Earth
Programs: SPG, AA, B6. No longer "still CO to me" with account spent down. RIP CO.
Posts: 653
True. But difference between being dropped off at BUR and super quick security and drive to Flyways, Flyaways to LAX, zoo of LAX on Monday morning... I don't mind going via SFO. Yes, I hate LAX that much.
May 20, 2015, 3:12 pm
#251
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
question. on an award ticket and flight had a schedule change. am i able to change to flights that best meet my time or since it's an award ticket am i SOL if there are no saver buckets on the time that i want?
May 20, 2015, 5:27 pm
#252
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,095
May 20, 2015, 7:40 pm
#253
Join Date: Apr 2007
Location: Planet Earth
Programs: SPG, AA, B6. No longer "still CO to me" with account spent down. RIP CO.
Posts: 653
Born from commuting through there for way too long. I value my sanity and with reasonable options, I won't do it.
Also, LOL UA. You're just enjoying tweaking me now:
The scheduled departure time for UA xxx (xxx to xxx) departing xx/5/2015 has been changed to x:01pm EDT (from original x:00pm EDT). This flight is now scheduled to arrive at x:51pm CDT. Your itinerary has been updated to reflect this change.
I'll adjust my plans accordingly. I did get my aforementioned original connection back. Slightly adjusted flight time from SFO but still only one stop.
Also, LOL UA. You're just enjoying tweaking me now:
The scheduled departure time for UA xxx (xxx to xxx) departing xx/5/2015 has been changed to x:01pm EDT (from original x:00pm EDT). This flight is now scheduled to arrive at x:51pm CDT. Your itinerary has been updated to reflect this change.
I'll adjust my plans accordingly. I did get my aforementioned original connection back. Slightly adjusted flight time from SFO but still only one stop.
May 20, 2015, 11:05 pm
#254
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,834
Depending on the significant of the change and assuming you are looking at UA operated flights and no saver are available on reasonable alternatives, you should be able to get award space opened up (on flights with paid space available).
May 26, 2015, 7:24 am
#255
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
This is a new one for me...I searched a couple pages back but didn't notice a similar issue.
Got a schedule change of a few minutes on Saturday morning. I accepted the change and everything looked good. Checked again on Sunday morning, and it was there again, but no changes highlighted. I accepted again and everything looked fine. Odd, so I checked again Monday, and it was there again, no additional changes, I accepted.
On the chance it was a weird holiday weekend issue, I checked again today and of course, same problem. It doesn't seem like there's actually anything wrong with the ticket. I'd prefer not to have to try to explain this to a CS agent.
Anyone see any reason to call here? Or just wait it out since everything seems ok after I accept the changes?
Got a schedule change of a few minutes on Saturday morning. I accepted the change and everything looked good. Checked again on Sunday morning, and it was there again, but no changes highlighted. I accepted again and everything looked fine. Odd, so I checked again Monday, and it was there again, no additional changes, I accepted.
On the chance it was a weird holiday weekend issue, I checked again today and of course, same problem. It doesn't seem like there's actually anything wrong with the ticket. I'd prefer not to have to try to explain this to a CS agent.
Anyone see any reason to call here? Or just wait it out since everything seems ok after I accept the changes?