Aussienarelle

This frustrates me how they change the LAX-SAN flights. Too many times I have made reservations and they change/cancel the flight and put me on much later flights. There used to be a much better set of afternoon/evening flights but now huge gap in the schedule.

There is one more flight after the 7pm flight (arrives after 8pm) which is 10.30pm which arrives at 11.30pm. Makes for a very, very long day but four flights before 3pm and then nothing until 7pm. If I am too late for the 3pm flight connection I generally uber (which will not help with the PQD next year!)

Usually easier to connect through SFO (providing the weather is good), IAH (providing no t-storms/hurricanes as been delayed by those connecting through IAH), DEN (provided no delays for wind which I have been caught by).

It is quite easy leaving SAN but coming home TPAC or TATL is stressful.

transportprof

Had a 30 minute change on the LAX - SFO leg of a return to YVR from MEL. Not looking forward to a double connection in LAX and SFO. Able to change to the UX LAX -YVR nonstop based on this. Happy.

physioprof

With a >3hr change in arrival time, they shouldn't have given you a hard time changing your routing and forcing saver availability in the way you requested to get you there closer to your original scheduled arrival.

zrs70

jsloan

Unlimited authority. Generally, HUCA is better than escalating.

RNE

Textbook example of what to do. Well done.

BlueZebra

Had SFO-MIA and ATL-SFO booked on one PNR (traveling by car in between) for next July. Both flights were non-stops. Now, UA has stopped doing the SFO-MIA non-stop (at least during non-peak cruise season), and is trying to put us on SFO-ORD-MIA, getting in about 6 hours later (after 10pm). This is far from desirable.

What are our options? Will UA allow, given the undesirability of the new schedule, us to cancel the SFO-MIA segment without penalty? Thinking of switching to AA, who still has a non-stop flight with similar hours to the old UA non-stop.

Will UA allow us to change to the SFO-FLL non-stop? It's arrival time isn't much better, but it is non-stop.

Likely will keep the ATL-SFO segment. The flight times work very well.

Antonio8069

UA will definitely allow you to change and/or cancel. Not sure how you cancel & keep the ATL-SFO option BTW?
My best advice is find the best flight cnx. you want outbound and then call UA Customer Service & tell them what you want?
(Personally, I prefer cnx. in IAH, DEN or even EWR as ORD is a bit of a grunt!).
They will allow you to re-route to FLL. It is a bit further (40 mins) from the Miami cruise port. We have done both - but I agree MIA is preferable.
(BTW, I look at schedule changes as a way to improve my itin i.e. cancelling is the last option!)

jsloan

This shouldn't be a problem, given the severity of the schedule change -- the refund would be the SFO-MIA portion of the fare, whatever that happened to be, and UA would convert it to a one-way ATL-SFO flight.

However, I agree that if SFO-FLL is an option, it would be no problem to switch to it.

findark

As jsloan noted, yes to all of these choices, with switching to SFO-FLL being the one which might take a bit of negotiating. Canceling SFO-MIA for a refund of that component of the fare is guaranteed by the CoC.

BlueZebra

Thanks everyone. Will go to work on this tomorrow.

BBSHOPSINGER

I'm glad I make a habit of reading this forum. I made business-class award reservations for my wife and I to Paris and back from Rome several months ago for June. I was able to book Air Canada via Toronto. The only award flight I could get on the return required an overnight stay. This weekend I saw that the schedule had changed for my return flight, making the connection 2 hours longer. I thought it wouldn't hurt to try calling to see if I could change the reservation to same-day flights, despite the fact that there are no I class awards available. It took a while, but the premier desk rep was able to get me on a United flight via IAD, with the IAD-DEN portion on a 787. This saves me a day of vacation time, and saves me some money for an overnight stay in Toronto. Thanks go to a very helpful rep who went to bat for me! Now I just hope that my FCO-IAD flight gets switched into a Polaris 777 before June!

cagcag

Hello. I was notified by email of multiple minor time changes on an itinerary in April 2019. I was offered of accepting or declining time changes.
As a 1K, I contacted web support as per email instructions. I was offered the option of itinerary change without fee due to schedule changes. The original routing was YYZ-IAD-SFO-SIN; to increase segment count, I suggested revised routing: YYZ-EWR-IAD-LAX-SFO-SIN giving agent specific flight numbers on same date of travel. After some minutes, the agent advised me that despite availability of new routing in same fare basis, I was unable to change to my suggested routing because this was "not the most direct routing" for YYZ to SIN.
I had never heard this excuse and am wondering whether web support just didn't want to reissue this ticket originally paid for in foreign currency. Any thoughts?
Also, a safe and healthy New Year to all here.

OP here. In looking at fare rules, it appears that maximum 3 transfers in USA are allowed in addition to 1 transfer in Canada and 2 transfers in Area 3. If I remove 1 segment in USA to my proposed itinerary change, might I get a positive approval from web support?

joe_miami

Adding two extra segments that will likely take a lot more time than the original itinerary's "minor time changes" seems like a perfect example of a change that would/should be declined by United, particularly when connecting to the (only) twice-daily SFO-SIN.

cagcag

The revised proposed itinerary leaves origin and arrives in destination at same time. It includes an overnight in SFO. I am tempted to contact web support again later with attempt to revise itinerary to delete one of the 3 transfers. Maybe, YYZ-IAD-LAX-SFO-SIN might be acceptable??