Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]
#1651
Join Date: Sep 2016
Posts: 68
I called and they said it was a schedule change. One that only affected my seat apparently. They moved us to another plane that arrives an hour or so earlier in the day into ORD. I think I got bumped for someone with status or who didn't pay with points but who knows. We got another flight so crisis averted.
#1652
Join Date: Jul 2005
Programs: UA Premier Gold
Posts: 502
I called and they said it was a schedule change. One that only affected my seat apparently. They moved us to another plane that arrives an hour or so earlier in the day into ORD. I think I got bumped for someone with status or who didn't pay with points but who knows. We got another flight so crisis averted.
#1653
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
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#1654
Join Date: Sep 2016
Posts: 68
Yes! This is a good thing in my eyes because we will get there before the rush(hopefully) and get to really enjoy it. Flight gets in at 12:30 and we leave for LHR at 6:20.
Last edited by AtlLhr; Sep 16, 2017 at 10:00 am Reason: More info
#1655
Join Date: Apr 2017
Posts: 575
Do they schedule FAM's that early? That's what it sounds like to me
#1656
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Yes. Any time you lose a Row 2 aisle on a domestic narrowbody and an agent can't seem to form a reason, it's probably a FAM. Yet another reason why window seats are better
#1657
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Yes. Any time you lose a Row 2 aisle on a domestic narrowbody and an agent can't seem to form a reason, it's probably a FAM. Yet another reason why window seats are better
#1658
Join Date: Oct 2002
Location: Kamuela, Hawaii
Programs: AA Platinum Plus; One World Emerald
Posts: 535
Screwed up seat assignments
My wife and I booked IAD-HNL nonstop in first last winter, departing this Saturday. Two weeks ago, they changed equipment -- apparently to a 777 with Polaris seats, so we weren't upset that we were now in the back of first class in the middle instead of in the front with window seats. Today -- two days before departure -- I checked the flight again and they changed equipment again. Now my wife and I are on opposite sides of the plane. Worse yet, our travel companion who also booked last winter no longer has a seat assignment at all.
Also right now, flight status is showing a 777-400 with Polaris seats, but reservations is showing a 777-300.
Is this anyway to run an airline? You may treat the question as rhetorical.
Also right now, flight status is showing a 777-400 with Polaris seats, but reservations is showing a 777-300.
Is this anyway to run an airline? You may treat the question as rhetorical.
#1659
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Location: Los Angeles
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I’m not clear what the grievance is....
There were equipment changes that effect seat assignments. Please suggest the correct way United should handle.
There were equipment changes that effect seat assignments. Please suggest the correct way United should handle.
#1661
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,402
Sounds like a CF, where United moved to a bigger plane, sold the additional J seats, and then shifted back to the smaller 767-400 that usually plies this route.
#1662
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Well, the best way would not be to do a double swap of equipment that results in seat assignments for the original equipment getting shuffled.
Sounds like a CF, where United moved to a bigger plane, sold the additional J seats, and then shifted back to the smaller 767-400 that usually plies this route.
Sounds like a CF, where United moved to a bigger plane, sold the additional J seats, and then shifted back to the smaller 767-400 that usually plies this route.
If you've got a specific reroute, e.g. LAX/SFO, in plain vanilla F why not call UA and propose that? I suspect that UA can sell your Polaris seats at a nice premium, so I wouldn't worry about getting the reroute approved.
#1663
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
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I don't know the OP, but I'd assume that this is probably a big trip for them...Probably a not-so-often vacation for them, and guessing by them booking it 'last winter' that it is a big deal for them. And I too would have issues with not sitting with my wife/friend/family member on such a long flight.
Since seat assignments are never guaranteed, why not move someone else who isn't guaranteed a seat assignment and put this couple together?
Those are a few ways United can do better.
I'm sure a mis-type of a 767-400. Quick check (about as quick as it takes to post) on the UA app shows indeed that Saturday's IAD-HNL is operated by a 767-400.
Sorry...I just miss the old FT days of patience, understanding and much less pedantic posts.
#1664
Join Date: Oct 2002
Location: Kamuela, Hawaii
Programs: AA Platinum Plus; One World Emerald
Posts: 535
Posters are correct -- sort of. I messed up on the inbound flight, according to a flight status search, it is a 767-400, coming from Sao Paulo. However, when you go to check reservations, the seating chart where my wife and I are on opposite sides of the plane is listed as a 777-300. One or the other pieces of information is amiss. And, to be clear, we are indeed on the same reservation.
One other note: we are traveling with a friend, who also booked last winter. She just checked and discovered she no longer had ANY seat assignment. After being on hold, she suddenly was able to get a seat assignment -- even though the seating chart showed no available seats.
One other note: we are traveling with a friend, who also booked last winter. She just checked and discovered she no longer had ANY seat assignment. After being on hold, she suddenly was able to get a seat assignment -- even though the seating chart showed no available seats.
Last edited by WineCountryUA; Oct 12, 2017 at 3:22 pm Reason: merging consecutive posts by same member
#1665
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OP, there's not much you can do prior to the airport except keep watching for better seats to open up. Then raise the issue at the gate and see if the GA can help you. Failing that, once on board see if passengers are willing to swap seats so you and your wife can sit next to each other. You can ask yourself or enlist an FA to help you.
Last edited by WineCountryUA; Oct 12, 2017 at 3:22 pm Reason: Discuss the issues, not the poster