Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]
Oct 25, 2016, 9:22 am
#1531
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
But you are correct, United (and virtually every other airline's contact of carriage makes this clear:
For UA it's Rule 4(D)
D.Seat assignments, regardless of class of service, are not guaranteed and are subject to change without notice. UA reserves the right to reseat a Passenger for any reason, including from an Economy Plus seat for which the applicable fee has been paid (fees range from 9 USD/CAD to 299 USD/CAD per flight segment per person), and if a Passenger is improperly or erroneously upgraded to a different class of service. If a Passenger is removed from an Economy Plus seat for which a fee has been paid, and the Passenger is not re-accommodated in an Economy Plus seat or a seat of equal or greater value, or if a Passenger is downgraded from a class of service and is not re-accommodated in a seat in an equal or greater class of service for which a fee has been paid, the Passenger will be eligible for a refund in accordance with Rule 27. UA also prohibits Passengers from selling their seat assignments at any time and/or exchanging them at the time of boarding without first advising a member of the crew.
Nov 1, 2016, 11:27 am
#1532
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
Unbelievable United Computer Error
Went to check in and United's computer decided to split my wife from me 5 days ago. Moved her 2 rows away. Get this. We are on the same ticket. Even worse, called reservations and a human is not allowed to fix the problem until at the gate. If the gate does not correct United's error it will be the last paid ticket United sees from me. Can not trust the company to fix its errors.
Nov 1, 2016, 11:32 am
#1533
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,299
Sadly, it's quite believable, as these 20 pages will attest to:
http://www.flyertalk.com/forum/unite...15-2016-a.html
http://www.flyertalk.com/forum/unite...15-2016-a.html
Nov 1, 2016, 11:49 am
#1534
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Let me integrate this thread with the consolidated one, linked by NoLaGent, in order to keep related discussion together. Ocn Vw 1K, Moderator.
Nov 1, 2016, 1:27 pm
#1535
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Nov 11, 2016, 1:07 pm
#1536
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
On my flight tomorrow on a 739 - I had booked seat 7F (high seasonal flight, I didn't have much of a choice despite booking 3 months out). I just noticed after checking in that my seat is now 8A. Row 7 blocked so I was bumped? Currently shows 8B unoccupied; if it leaves like that I'm fine with it. I'm more annoyed that there was no communication that I got moved.
ps. Also I had a good chance at #1 spot for CPU with 1 seat left. Someone just snagged it at TOD - I was offered $739, no thanks, my RT ticket didn't cost that much.
ps. Also I had a good chance at #1 spot for CPU with 1 seat left. Someone just snagged it at TOD - I was offered $739, no thanks, my RT ticket didn't cost that much.
Nov 11, 2016, 2:22 pm
#1537
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
On my flight tomorrow on a 739 - I had booked seat 7F (high seasonal flight, I didn't have much of a choice despite booking 3 months out). I just noticed after checking in that my seat is now 8A. Row 7 blocked so I was bumped? Currently shows 8B unoccupied; if it leaves like that I'm fine with it. I'm more annoyed that there was no communication that I got moved.
ps. Also I had a good chance at #1 spot for CPU with 1 seat left. Someone just snagged it at TOD - I was offered $739, no thanks, my RT ticket didn't cost that much.
ps. Also I had a good chance at #1 spot for CPU with 1 seat left. Someone just snagged it at TOD - I was offered $739, no thanks, my RT ticket didn't cost that much.
Unless you were actually watching someone buy a TOD?
Nov 18, 2016, 6:19 am
#1538
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Handicap Attendant seat disappears
My wife is handicapped. I am her attendant. We have different last names , BOTH of us are platinum. We had paid first class seats IAD-LAX-HNL for Monday after Thanksgiving. We bought the tickets 4 months ago and made sure United knew it was a handicapped person and an attendant.
I check my reservations daily in the week before a flight. Thursday afternoon all was fine. Checked for other reasons this morning at 3 am and my seat reservation was GONE on the IAD LAX leg. Called right away. Agent spent 15 minutes trying to explain to me that he had no idea why my seat reservation disappeared. called support. Waited on hold. Support had no idea. Said he would try to "work with me". Recall it is Thanksgiving Monday and seats are very hard to find. Finally found two seats together on another and much worse booking. As he is putting that together he gets a note that the seat had been "returned" .
“Eternal vigilance is not only the price of liberty; eternal vigilance is the price of human decency. Aldous Huxley
I check my reservations daily in the week before a flight. Thursday afternoon all was fine. Checked for other reasons this morning at 3 am and my seat reservation was GONE on the IAD LAX leg. Called right away. Agent spent 15 minutes trying to explain to me that he had no idea why my seat reservation disappeared. called support. Waited on hold. Support had no idea. Said he would try to "work with me". Recall it is Thanksgiving Monday and seats are very hard to find. Finally found two seats together on another and much worse booking. As he is putting that together he gets a note that the seat had been "returned" .
“Eternal vigilance is not only the price of liberty; eternal vigilance is the price of human decency. Aldous Huxley
Nov 18, 2016, 6:22 am
#1539
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
If seat has been returned .... all is well. Right?
Nov 18, 2016, 6:26 am
#1540
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
In the same sense that catching a car thief at 3 AM just before he drives the car away means all is well.
P.S I also told the agent they did this to me on the flight that takes me over a million miles.
P.S I also told the agent they did this to me on the flight that takes me over a million miles.
Last edited by morelegroom; Nov 18, 2016 at 6:39 am Reason: ps
Nov 18, 2016, 6:38 am
#1541
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That has all the makings of a FAM, which should have involved, if necessary, moving the two of you to other adjoining F seats and breaking up some other couple if necessary. Unfortunately, you never get the full story because the carrier isn't permitted to say that.
If it took that long to get your seats back, this is because it takes someone fairly senior to have moved you back and rearranged the FAM to another, presumably F aisle seat.
For what it is worth, using terms such as "thief" is not useful as seat assignments are never guaranteed.
If it took that long to get your seats back, this is because it takes someone fairly senior to have moved you back and rearranged the FAM to another, presumably F aisle seat.
For what it is worth, using terms such as "thief" is not useful as seat assignments are never guaranteed.
Nov 18, 2016, 7:02 am
#1542
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
I was asked if all was "well", so I drew an analogy to disrupting a wrongful act in progress. I certainly did not call UNITED a Thief. If United had moved us both together your point is well taken. But they didn't, so it isn't.
Nov 18, 2016, 12:33 pm
#1543
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
That has all the makings of a FAM, which should have involved, if necessary, moving the two of you to other adjoining F seats and breaking up some other couple if necessary. Unfortunately, you never get the full story because the carrier isn't permitted to say that.
If it took that long to get your seats back, this is because it takes someone fairly senior to have moved you back and rearranged the FAM to another, presumably F aisle seat.
If it took that long to get your seats back, this is because it takes someone fairly senior to have moved you back and rearranged the FAM to another, presumably F aisle seat.
Nov 22, 2016, 9:35 am
#1544
Join Date: Jun 2005
Location: EWR
Programs: Marriott Bonvoy Lifetime Gold (Current Platinum), United Mileage Plus, Avis Preferred
Posts: 850
We had issues with our MCO-EWR flight on 11/15. We originally booked UA279 with an 8:30 PM departure (last of the day), but that was canceled, and we were moved UA1980 with a 5:50 departure. Naturally this meant seat issues, but after some aircraft swaps we were set with E- seats in front of the exit row on a 737-900.
Another aircraft swap a few weeks before departure to a 737-900 with a different configuration bumped us again into limbo with no seats. A patient phone call with UA explaining why we needed to sit near our children eventually netted 4 E+ seats free of charge. A happy ending overall, but stressful for a while.
Another aircraft swap a few weeks before departure to a 737-900 with a different configuration bumped us again into limbo with no seats. A patient phone call with UA explaining why we needed to sit near our children eventually netted 4 E+ seats free of charge. A happy ending overall, but stressful for a while.
Nov 23, 2016, 11:32 am
#1545
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
The did it AGAIN Same flight Same seat disappears.
I have taken to checking my paid first class seat assignment for Monday several times a day.
All was well at Midnight. but at 4AM BINGO my seat assignment vanished again. Again I called and this time UA was absolutely unable to tell me what had happened or do anything about it. They said it was as if the seat itself had disappeared from the record. Yes the record showed that it was stripping the attendant forma disabled person. But because the seat itself had gone from the record they could do nothing.
After much work they got us on an alternate booking Which requires us to stay overnight at the airport for a 6:59 departure.
All was well at Midnight. but at 4AM BINGO my seat assignment vanished again. Again I called and this time UA was absolutely unable to tell me what had happened or do anything about it. They said it was as if the seat itself had disappeared from the record. Yes the record showed that it was stripping the attendant forma disabled person. But because the seat itself had gone from the record they could do nothing.
After much work they got us on an alternate booking Which requires us to stay overnight at the airport for a 6:59 departure.