4BandE

Though about that. Being in 9C and traveling alone with no status, who else better!

nomad420

Just checked my EZE-IAH reservation in 2 weeks and AGAIN my seat was switched into a mid section middle seat! AGAIN I called and got my original seat back. This has happened twice now, the first time was the result of them dropping the EZE-EWR direct flight and now routing me through IAH. Please UA get it together

rockrich

My SFO BOS round trip in business was booked in August with 737s each way, seats 3F both flights. Today I got a schedule change notice, but the only change was missing seat assignment for the return BOS SFO on 10/3.
When I tried to book on line, got the "no seats available" message. So called and spoke with an agent. They had no idea what had happened. Seat 3F not available, was given 1F instead. Might be an upgrade if IE is blocked for crew as it sometimes is. But obviously someone else was assigned my original seat after I had booked and paid. This is troubling to me, never had a seat taken away before. Anyone else with similar experiences?

Silver Fox

Yes, and never got a satisfactory answer on the many occasions it happened. I always suspected non-rev or friends of employees. This was before the plague though.

WineCountryUA

And you were probably wrong 99+% of the time. This reshuffling has long been an issue with UA in these circumstances and it is nearly always another customer. An aircraft gets swapped in during the schedule change and then swapped back --- and UA plays 52 card pickup.

IMissThe747

Pretty sure this has happened to us before. Mrs. IMissthe747 and I were flying SFO-TPE in 3D and 3G on a 77W (indeed, 50% of the second row aisle seats in the cabin). We were on separate PNRs because we had to fly different dates on our outbound TPE-SFO. Checked the reservation shortly before checkin and found myself in something like 8D with somebody else in my original seat. I understand seat assignments are not guaranteed. At the same time, it would be very frustrating to spend that kind of $ on plane tickets and not sit with my wife. I called 1kvoice and they told me there was nothing they could do. HUCA.

At first I was again told there was nothing they could do, and no explanation offered since there clearly was no equipment change. But, the agent was very nice, called a supervisor, put me on hold for about 15 minutes, and came back with us changed back to our original seat assignments. Only thing that I can assume happened is a FAM chose 3D, and a very very kind UA agent called the FAM and asked if a change was possible and the FAM was willing.

asphaltman

Anyone know why a reserved seat may have been changed with no notice? Doesn’t appear an equip swap as same seating configuration exists. Was in 4L on a 772 and they must have switched to a rear face 3L. Not a huge deal, but curious as I didn’t really want the rear facing seat.

Repooc17

Personally love rear facing.

God was looking down on me after someone tried to sit next to me on a 789 2-2-2 despite there are other free pairing seats, flight got swapped to a 789 1-2-1. Txt notification received from UA, auto assigned me to a middle seat, since I was in the middle previously; reassigned myself to one of best single seats on the 789. Woo hoo!

jamesinclair

So I paid for an update to first class. At the time, the cabin was empty. I selected 2a and 2b.

Now I got a notification that the aircraft changed and my seats were switched to 1a and 1b.

Its the same plane. 737-900. Why would they move me to worse seats if there's no difference in cabin size? Did someone pay a higher upgrade fee so they get priority?

jsloan

There's little rhyme or reason to UA's re-accommodation strategy.

No, definitely not.

There's probably not any real reason at all, but if there is, it's definitely not that.

WineCountryUA

Why what UA does in these cases is one of the great mysteries of life.

Although some would say switching from 2AB to 1AB on 739 is getting a better seat and some (such as you) would say it is a worse seat. So it is doubtful that was the motivation.

fumje

Who are these deranged folks??

zombietooth

On a recent transcon, my wife and I were originally in seats 2E and 2F for our return flight. Everything was fine on the outbound, and we were only on a four-day turn, so I didn't check our return seat assignments until OLCI at 24 hours. When I did, I was still in 2E but my wife was in 5A. I called the 1K desk and they couldn't or wouldn't tell me what had happened and said they couldn't move my wife back to her original seat because F was sold-out. I asked the TA at physical check-in what had happened and got the same, "your seat assignment is not guaranteed" crap. I just wanted to know how the person sitting in 2F got their seat assignment and no one would tell me anything. I asked them if they would take a passenger's seat to accommodate a VIP or some such and they said that that wasn't possible. I thought it might be a FAM thing, but then I met the dude, decked-out in board shorts and a muscle shirt, and decided he wasn't a FAM because there was no place where he could've concealed a weapon.

Has anyone seen something like this before?

mozilla

Probably still a VIP with a direct line to their UA account manager who just prefers that seat. Had the same happen to me on J/transcon.

zombietooth

That was my strong suspicion because all of the UA agents and reps were so defensive about it. They could've told me that the computer scrambled the seats or something but they all claimed that they had no idea what happened. Really? In this day and age, you can't look at the record to see when someone grabbed my wife's seat?