Last edit by: sexykitten7
Archive thread - Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]
Potential causes {draft list -- needs work}
Potential causes {draft list -- needs work}
- Aircraft equipment changes (appears can be an issue even if the new aircraft is the same type)
- Computer "glitch" -- common explanation, real source unknown
- Weight & Balance issues
- Federal Air Marshal {FAM}
- Seats needed for passenger with medical / disability / .... issues {particularly a bulkhead issue}
- Pet in cabin {no bulkhead}
- Accommodating an high elite or VIP {somewhat unlikely, not standard company policy, and more likely to occur in a premium cabin}
- Accommodating a family group {not very likely and not standard company policy}
Random seat changes to UA itineraries after having an assigned seat [Consolidated]
#376
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,697
Do you have the UA app? Go in and reassign the seats (if still available). A "note" for the flight attendants is probably not going to help and was simply an agent trying to be helpful. Once you have confirmed seats via the app or website, take a screen shot. I've never experienced the system just randomly unassigning you. Good luck...
#377
Join Date: May 2014
Posts: 157
Do you have the UA app? Go in and reassign the seats (if still available). A "note" for the flight attendants is probably not going to help and was simply an agent trying to be helpful. Once you have confirmed seats via the app or website, take a screen shot. I've never experienced the system just randomly unassigning you. Good luck...
#378
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
I had 9A and 9L on my upcoming EWR-LHR flight on Saturday and sometime between yesterday and today I lost my seat assignments. I selected the best available seats, but of course no odd number window seats are available. The support line made a note for the flight attendants. Is there anything else I can do to get a better seat back? Im pretty frustrated this happened as I booked early to ensure I got a good seat. Support is telling be the system will just randomly unassign you?
#379
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 944
The UA Seat Randomizer Strikes Again
Just had a 772 upgauge to a 773 after check in. Lost a good odd-row Polaris window seat and was moved to an even one. Why reshuffle like this on an upgauge? Original seat still existed. This is seriously annoying.