Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Random seat changes to UA itineraries after having an assigned seat [Consolidated]

Random seat changes to UA itineraries after having an assigned seat [Consolidated]

    Hide Wikipost
Old Jun 22, 22, 1:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: sexykitten7
Wiki Link
Archive thread - Random seat changes to UA itineraries after they are booked & purchased [ARCHIVE]

Potential causes {draft list -- needs work}
  • Aircraft equipment changes (appears can be an issue even if the new aircraft is the same type)
  • Computer "glitch" -- common explanation, real source unknown
  • Weight & Balance issues
  • Federal Air Marshal {FAM}
  • Seats needed for passenger with medical / disability / .... issues {particularly a bulkhead issue}
  • Pet in cabin {no bulkhead}
  • Accommodating an high elite or VIP {somewhat unlikely, not standard company policy, and more likely to occur in a premium cabin}
  • Accommodating a family group {not very likely and not standard company policy}
Print Wikipost

Old Mar 21, 19, 10:48 pm
  #46  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 8,740
Originally Posted by elg26 View Post
She was bumped due to equipment change..... shifted everyone around was what she was told.

Im not saying $450 wasnt fair....It is even with the inconvenience of not being in the middle 2 seats of a long haul 2-2-2.... ( truly first world problems I know)....my question was more as a 1K would she have more preference after the reshuffling of seats to have a similar requested seat (which was the middle 2 seats)
Exact same thing happened to me this week. Bumped out of 8E due to an equipment change, but ended up flying the same equipment as before. Ended up in 8B, so could have been much worse.
goodeats21 is offline  
Old May 13, 19, 8:23 pm
  #47  
 
Join Date: Aug 2007
Location: Baltimore, MD
Programs: Hilton Diamond, Marriot Gold, Southwest A-List
Posts: 56
I had 1A on UA340 on Wednesday which was supposed to be a 777-200 with Real Polaris. Appears it was just swapped for an older 777-200 and I was moved to 6G. Load shows 45 of 48 booked so I'm guessing that means none of the old first seats will be open on check-in. Would it be worth my time to call and complain at all? I don't expect a seat change, but I'd gladly take a credit of some type.
mloradites is offline  
Old May 13, 19, 9:19 pm
  #48  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 12,369
Originally Posted by mloradites View Post
I had 1A on UA340 on Wednesday which was supposed to be a 777-200 with Real Polaris. Appears it was just swapped for an older 777-200 and I was moved to 6G. Load shows 45 of 48 booked so I'm guessing that means none of the old first seats will be open on check-in. Would it be worth my time to call and complain at all? I don't expect a seat change, but I'd gladly take a credit of some type.
You could probably get a few miles if you write to Customer Care, but unless you end up in a middle I wouldn't bother personally. (I got 10k proactively when my seat assignment on 340 was blanked and lost in Jan as part of the snafu with the new seatmap).
findark is offline  
Old May 14, 19, 2:50 am
  #49  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,476
Originally Posted by findark View Post
You could probably get a few miles if you write to Customer Care, but unless you end up in a middle I wouldn't bother personally. (I got 10k proactively when my seat assignment on 340 was blanked and lost in Jan as part of the snafu with the new seatmap).
But 6G is a middle seat. It's important that the OP keep checking the seatmap to try to get to an aisle or a window. Also, the OP should check-in exactly at T-24 for if a seat in the former First Class area is selectable then. Edited to add that the former First Class area is all occupied. There are still two windows but not good ones in the last Business cabin.

Last edited by StuckinITH; May 14, 19 at 2:58 am
StuckinITH is offline  
Old May 14, 19, 6:05 am
  #50  
 
Join Date: Aug 2007
Location: Baltimore, MD
Programs: Hilton Diamond, Marriot Gold, Southwest A-List
Posts: 56
Originally Posted by StuckinITH View Post
But 6G is a middle seat. It's important that the OP keep checking the seatmap to try to get to an aisle or a window. Also, the OP should check-in exactly at T-24 for if a seat in the former First Class area is selectable then. Edited to add that the former First Class area is all occupied. There are still two windows but not good ones in the last Business cabin.
Yeah based on the math, it appeared the first class is filled. I'll be hot on the check in button today to see if anything changes. I saw the two window options but being backwards I'm wary. I've never done that on a plane and going backwards can trigger motion sickness for me.

Originally Posted by findark View Post
You could probably get a few miles if you write to Customer Care, but unless you end up in a middle I wouldn't bother personally. (I got 10k proactively when my seat assignment on 340 was blanked and lost in Jan as part of the snafu with the new seatmap).
I did end up in the middle so 10k is worth it if offered.


Thanks to both for the info!
mloradites is offline  
Old May 14, 19, 7:10 am
  #51  
 
Join Date: Dec 2002
Location: ATL
Programs: UA:MM 1K HH:Diamond IHG:Plat Marriott:Plat
Posts: 648
I got randomly kicked out of my middle aisle 23F (carefully selected to have the higher possibility of getting an empty set next to it ) on an upcoming SFO-SYD flight next week and there are no more aisle seats left. Really getting pissed off with these changes. It is not like there was an aircraft swap. Hopefully somebody in an aisle seat gets upgraded .
expressboy is offline  
Old May 14, 19, 7:23 am
  #52  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 12,369
Originally Posted by StuckinITH View Post
But 6G is a middle seat. It's important that the OP keep checking the seatmap to try to get to an aisle or a window. Also, the OP should check-in exactly at T-24 for if a seat in the former First Class area is selectable then. Edited to add that the former First Class area is all occupied. There are still two windows but not good ones in the last Business cabin.
My mistake.. I can never remember which the letters on the 4-block are
findark is offline  
Old May 14, 19, 5:15 pm
  #53  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,476
Originally Posted by findark View Post
My mistake.. I can never remember which the letters on the 4-block are
Yes, when in the last two days before my flight, United swapped my plane from a pmUA 772 to a Polarized 772 to a pmUA 772 to a pmCO 772 I got crossed eyes from looking too much at seat maps.
StuckinITH is offline  
Old May 15, 19, 1:35 pm
  #54  
 
Join Date: Mar 2011
Location: Fort Worth, TX
Programs: UA 1K, 1MM, Marriott Gold
Posts: 2,566
Originally Posted by mloradites View Post
Yeah based on the math, it appeared the first class is filled. I'll be hot on the check in button today to see if anything changes. I saw the two window options but being backwards I'm wary. I've never done that on a plane and going backwards can trigger motion sickness for me.
You really can't tell the difference except for take-off/landing. Sitting backwards would be WAY better than a middle any day.
chavala is offline  
Old Jul 26, 19, 2:23 pm
  #55  
gre
 
Join Date: Jul 2005
Location: IAD, DCA
Programs: UA-Plat, Marriott-Plat, AAI, AAII
Posts: 3,758
Reservation for 5F, BP gave me 1B

DEN-IAD, 7/19.
I've taken hundreds of UA flights over the years and never had my seat changed without knowing why.
There was no change of equipment.
I did not checkin until 2 hours before the flight; could that cause them to give my seat away?
I checked out the guy in my seat and he appeared to be maybe 20 (not a kid) or so and maybe flying with an older woman in 5D, mom, granny?
gre is offline  
Old Jul 26, 19, 2:48 pm
  #56  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 49,958
Originally Posted by gre View Post
DEN-IAD, 7/19.
I've taken hundreds of UA flights over the years and never had my seat changed without knowing why.
You've been lucky! Random seat changes to UA itineraries after having an assigned seat [Consolidated]
Kacee is offline  
Old Jul 29, 19, 12:18 pm
  #57  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 936
Originally Posted by gre View Post
DEN-IAD, 7/19.
I've taken hundreds of UA flights over the years and never had my seat changed without knowing why.
There was no change of equipment.
I did not checkin until 2 hours before the flight; could that cause them to give my seat away?
I checked out the guy in my seat and he appeared to be maybe 20 (not a kid) or so and maybe flying with an older woman in 5D, mom, granny?
Even happens to me as a GS occasionally. Most of my swaps have likely been due to Federal Air Marshalls but I have also been shifted around for emotional support animals or, frankly, what seem like shenanigans for other GS members. I was moved from Global First to the business cabin on a LAX > ORD flight two months ago clearly to accommodate another GS' wife and their family dog (the husband basically told me as much when we were disembarking). All-in-all, if that's the worst I have to deal with in my weekly travels, I can manage.
LIH is offline  
Old Jul 29, 19, 2:13 pm
  #58  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,025
Originally Posted by gre View Post
DEN-IAD, 7/19.
I've taken hundreds of UA flights over the years and never had my seat changed without knowing why.
There was no change of equipment.
I did not checkin until 2 hours before the flight; could that cause them to give my seat away?
I checked out the guy in my seat and he appeared to be maybe 20 (not a kid) or so and maybe flying with an older woman in 5D, mom, granny?
As others noted you have been lucky. I just had a horrific experience with a random seat change and already posted the issues here (on FT). Basically all I was told was "the computer did it".
nomad420 is offline  
Old Jul 30, 19, 6:43 am
  #59  
gre
 
Join Date: Jul 2005
Location: IAD, DCA
Programs: UA-Plat, Marriott-Plat, AAI, AAII
Posts: 3,758
Originally Posted by LIH View Post
Most of my swaps have likely been due to Federal Air Marshalls but I have also been shifted around for emotional support animals or, frankly, what seem like shenanigans for other GS members. I was moved from Global First to the business cabin on a LAX > ORD flight two months ago clearly to accommodate another GS' wife and their family dog (the husband basically told me as much when we were disembarking). All-in-all, if that's the worst I have to deal with in my weekly travels, I can manage.
Really, I was just trying to figure out the reason. I think air marshals sit in aisle seats, I was in a window. My first thought was the granny was the wife of a GS member and she wanted to sit with her grandson. But can a GS member automatically bump a lower status pax from his seat simply by asking?
gre is offline  
Old Jul 30, 19, 7:02 am
  #60  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 936
Originally Posted by gre View Post
Really, I was just trying to figure out the reason. I think air marshals sit in aisle seats, I was in a window. My first thought was the granny was the wife of a GS member and she wanted to sit with her grandson. But can a GS member automatically bump a lower status pax from his seat simply by asking?
I think this type of thing "shouldn't" happen but occasionally does. I actually chatted with the couple in my instance of getting bumped from Global First (I didn't really care as it was a short 4 hour flight). They had a relatively large golden retriever and he said a GS agent got them in GF instead of in the 8-across business cabin due to that. GS desk actually ended up reaching out to me with compensation for the "downgrade" where they said they had to "accommodate someone with disabilities".

I don't think this is normal operating procedure but in an ecosystem this large I do think things like this happen based on trying to accommodate one traveler at the expense of another. I have never asked to have someone moved but I seem to remember something similar where I upgraded a friend on a flight we were both on and he somehow ended up in the seat next to me even though I was pretty sure it was taken on the seat map.
LIH is offline  

Thread Tools
Search this Thread