Random seat changes to UA itineraries after having an assigned seat [Consolidated]
Jun 22, 22, 1:31 pm - Wikipost
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Jun 6, 22, 10:11 pm
#241
Join Date: Mar 2005
Posts: 220
Originally Posted by WineCountryUA
739 is notorious for this issue. There are 4 different E+ configurations varying from 39-42-45-48 E+ seats Depending on the initial and new config can lead to a load of shuffle and many times there may be multiple changes of configuration before things settle,
Jun 22, 22, 8:50 pm
#242
Join Date: Feb 2020
Posts: 67
UA changed my seat without notification
I originally booked the ticket from ord to ogg and the four seats were together in row 42. When I accidently checked my itinerary today, UA has changed my seats in row 50 for 2 and row 55 for another 2. and the original seats become preferred seats right now. what should I do right now? Call them and ask to move back without extra charge? did anyone have similar experience? I really hate to be put on hold for an hour to talk with these phone rep.
Jun 22, 22, 8:57 pm
#243
Join Date: Jul 2012
Location: Chicago
Posts: 938
Originally Posted by ou5603
I originally booked the ticket from ord to ogg and the four seats were together in row 42. When I accidently checked my itinerary today, UA has changed my seats in row 50 for 2 and row 55 for another 2. and the original seats become preferred seats right now. what should I do right now? Call them and ask to move back without extra charge? did anyone have similar experience? I really hate to be put on hold for an hour to talk with these phone rep.
Jun 22, 22, 9:06 pm
#244
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 15,992
Originally Posted by ou5603
I originally booked the ticket from ord to ogg and the four seats were together in row 42. When I accidently checked my itinerary today, UA has changed my seats in row 50 for 2 and row 55 for another 2. and the original seats become preferred seats right now. what should I do right now? Call them and ask to move back without extra charge? did anyone have similar experience? I really hate to be put on hold for an hour to talk with these phone rep.
Jun 22, 22, 9:11 pm
#245
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 12,370
Originally Posted by ou5603
I originally booked the ticket from ord to ogg and the four seats were together in row 42. When I accidently checked my itinerary today, UA has changed my seats in row 50 for 2 and row 55 for another 2. and the original seats become preferred seats right now. what should I do right now? Call them and ask to move back without extra charge? did anyone have similar experience? I really hate to be put on hold for an hour to talk with these phone rep.
Originally Posted by AirbusFan2B
...Keep in mind United will act like they owe you nothing.
Last edited by WineCountryUA; Jun 22, 22 at 9:33 pm Reason: merged consecutive posts by same member
Jun 23, 22, 9:54 am
#246
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 12,362
Originally Posted by ou5603
the original seats become preferred seats right now.
Jun 23, 22, 10:41 am
#247
Join Date: Feb 2020
Posts: 67
Thanks everyone for the feedback.
here is an update for those who may have encountered similar situations:
it only took me less than 30 minutes to reach to an agent
. She was really nice and helped us to move back together without additional charge even these seats were still designated as preferred seats.
here is an update for those who may have encountered similar situations:
it only took me less than 30 minutes to reach to an agent
. She was really nice and helped us to move back together without additional charge even these seats were still designated as preferred seats.
Jun 23, 22, 1:50 pm
#248
FlyerTalk Evangelist
Join Date: Sep 2002
Location: LAX/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 37,990
Originally Posted by IAH-OIL-TRASH
You have no recourse - UA has right to move you will as you paid for transportation, not specific seats. When you select seats, you are just indicating a preference, nothing else. Most of the time, UA honors the requested seats. I'm guessing there was an aircraft swap and the preferred seat rows are different, so they moved you to non-preferred seats. This is not unique to UA.
Well, they don't, outside of a polite apology for the disappointment/inconvenience.
Well, they don't, outside of a polite apology for the disappointment/inconvenience.
Incompetent IT is the root cause of why a simple tail number swap can throw seat assignments into chaos, that should never happen in the first place.
Jun 23, 22, 2:17 pm
#249
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 15,992
Originally Posted by bocastephen
When you select seats, you are not indicating a preference, you are selecting specific seats
Originally Posted by bocastephen
and moving people around without their consent in order to accommodate the demands of other customers, including global services, is completely unacceptable.
I'm not suggesting that it's good customer service to do this. I am suggesting that it is clearly acceptable, in that you have no recourse to refuse to accept being moved.
Jun 23, 22, 9:19 pm
#250
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,450
Originally Posted by bocastephen
..
Incompetent IT is the root cause of why a simple tail number swap can throw seat assignments into chaos, that should never happen in the first place.
Incompetent IT is the root cause of why a simple tail number swap can throw seat assignments into chaos, that should never happen in the first place.
And for this thread, it is typically more than just a simple tail swap (such as 4 different seat maps for 739s, four 738s, 2 737s, ... ) but rather a change in seat configuration or an intermediate change in aircraft type.
Last edited by WineCountryUA; Jun 23, 22 at 9:25 pm Reason: more aircraft types
