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Consolidated "United Club Access Questions" Thread

Consolidated "United Club Access Questions" Thread

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Old Jun 22, 19, 7:59 am   -   Wikipost
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United operates United Clubs in the USA and many international locations -- see United Club and Other United Lounges for a detailed list (Club access policy).
Archive thread - Consolidated "United Club Access Questions" Thread [ARCHIVE]

UA's partners and the Star Alliance operates lounges in some of the same airports and many others. See the *A Lounge Finder and *A Lounge Access Policies . Additionally, some airports have "contract" lounges, admission is airport dependent.

United also operates Polaris Lounges , International Global First Lounges and Arrival Lounges. These lounges have different access policy, see the linked threads for more.

To have access to the UCs, you will need to fit into one of the following
  • Be a UC member -- either directly purchased or combined with a credit card (such as Chase MP Club card)
    * UC members can have 2 guests or guest their spouse and dependent children under 21 years - Note at non-UA *A lounges UC members are allowed only 1 guest.
    * The actual UC membership card @ UCs is generally not required if you have a UA BP -- since the UC membership is tied to the MP account
    * Same day BP on ANY airline (arriving or departing)
    * Spousal memberships are available as an extra cost option
  • Be traveling as *G member (see UA *G on domestic-only itinerary limitation) with international *A BP showing your status while in any cabin
    * Can guest 1 traveler with a departing *A BP.
    * UA *G cannot access domestic UCs unless traveling on a *A international itin (within 24 hours - some agent's use same calendar day, can be different PNR)
    * If non-UA *G but crediting to UA MP, you will need to present your non-UA *G card. There have been some reports of refused entry -- agents claiming you have to be crediting to the same program as you are requesting entry
  • Be departing that airport in *A International Business or International First (with BP)
    * International First passengers can guest 1 traveler with a departing *A BP. No guests for International Business.
    * UA has an expanded access policy for those traveling same day International Business or International First on UA operated flights, they can access UCs at any same day connecting airport (including origin and destination)
  • Premium transcontinental non-stop (EWR-SFO/LAX & BOS-SFO) business class traveler
    * Limited to origin and destination airports of the premium transcontinental flight -- does not include connecting cities
    * No guests
  • Have or purchase a UC one-time access pass with same day BP
    * No guests
  • Have Amtrak Select Plus or Select Executive status.
    * 1 guest and/or dependent childern under 21
    * Same day BP on ANY airline (arriving or departing)
  • Active U.S. military personnel
    Active duty military members with a valid military ID, boarding pass for travel within 24 hours on a United- or United Express-operated flight and one of the following:
    Dressed in uniform
    Leave orders
    Rest and recuperation papers
    Access is subject to United Club seating availability.
    Allowed Guest -- Family members with gate passes or traveling on the same flight as the military member
  • Air Canada Maple Leaf™ Club membership with a departing *A BP from that airport
    Maple Leaf Club North America members can access United Club locations in the U.S. only. no Guest.
    Maple Leaf Club Worldwide members can access all United Club locations. 1 guest.

When BP/ticket is required, it can be either a paid or award ticket.


United Club T&Cs

Common questions
Children -- Are they counted as a guest?
Anyone with an individual ticket is counted as a guest. Lap children (below 2 years of age) are not counted as a guest. UC members can guest their dependent family at UCs (but this will not work at other *A lounges).

Is Canada, Mexico, Caribbean, Puerto Rico (San Juan), .... international for UC access?
Yes
Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access.
What about Domestic First Class?
Domestic First Class is not provided with UC access. Unless you qualify based on some other reason, there is no access for paid or award domestic FC.

Can my guest stay if I leave the lounge?
Strictly speaking, no. Guests only have access when the sponsor is in the lounge. You have "responsibility" for the guest when they are in the lounge. Realistically, however, there is usually no problem with leaving a guest behind.

Can access to the UC be further restricted?
UA reserves the right to limit access including the number of guests at times of crowding.

Can I bring food into the UC?
Strictly speaking no. There may be local health & safety codes against this.

Can I guest 3 co-workers by using multiple access methods? Such as 2 via UC membership and 1 as *G international?
No -- you cannot stack access methods.

Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinerary (Also you will need to able to access to the UC location)
Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP
This is be modified 1 Nov 2019 - all will be required to will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club location. Other airline BPs will not qualify
Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

Partner lounges
Access / reviews for TK's IAD *A lounge
Consolidated "Access to Lufthansa Lounge at IAD" Thread [2014 forward]
Best IAD Lounge
Lufthansa Lounge Access in DTW/Detroit
Accessing the *A Lounge at LAX/TBIT as a UA flyer

Consolidated "Polaris Lounge Access Questions" Thread
Non-UA Lounge Access Rules for United Club members?
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Old Nov 16, 18, 12:55 pm
  #901  
 
Join Date: May 2012
Posts: 782
I just left the UC at the C terminal at ORD.....I used to love this huge lounge but they just completely cut it in half for the Polaris lounge......very tacky.
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Old Nov 16, 18, 2:14 pm
  #902  
 
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Originally Posted by sanfran8080 View Post
I just left the UC at the C terminal at ORD.....I used to love this huge lounge but they just completely cut it in half for the Polaris lounge......very tacky.
It happened more than two years ago. The ORD Polaris Lounge opened on Dec. 1, 2016 (+ the time of the construction). If you had looked at the thread for the UCs at ORD, you would have avoided the UC at the C terminal. It does not provide hot food and have limited drinks. Every time I travel through ORD, I get a message on my boarding pass from UA to avoid it as it gets overcrowded (due to the fact as you pointed out that UA reduced its size).
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Old Nov 16, 18, 5:55 pm
  #903  
 
Join Date: May 2012
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United Club for UA *G international arrivals

I am pretty sure of the answer (as I have done it without problems) but since there was some confusion about this over on another thread, I wanted ask/confirm here.

According to United’s access rules, a same day international *A boarding pass gets you into United Clubs, irrespective of departure airport. The rule does not say that the international boarding pass must be for a flight yet to be flown. I have made use of this on occasion by using the United Club when I did not have a connecting UA flight. Say you arrive at LAX on UA from LHR and are connecting on AA or Spirit or some other airline domestically. The LHR-LAX boarding pass allows you to enter the United Club at LAX, notwithstanding that the LHR-LAX flight has already been flown.

Is this correct or have I just been lucky getting in in those circumstances?

(I know it’s usually not possible because after CBP you are landslide but it works when you have a fresh boarding pass with another airline and that airline’s terminal is connected airside to a United Club, like at LAX, IAH or ORD.)
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Old Nov 16, 18, 5:58 pm
  #904  
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Originally Posted by flyercity View Post
I am pretty sure of the answer (as I have done it without problems) but since there was some confusion about this over on another thread, I wanted ask/confirm here.

According to United’s access rules, a same day international *A boarding pass gets you into United Clubs, irrespective of departure airport. The rule does not say that the international boarding pass must be for a flight yet to be flown. I have made use of this on occasion by using the United Club when I did not have a connecting UA flight. Say you arrive at LAX on UA from LHR and are connecting on AA or Spirit or some other airline domestically. The LHR-LAX boarding pass allows you to enter the United Club at LAX, notwithstanding that the LHR-LAX flight has already been flown.

Is this correct or have I just been lucky getting in in those circumstances?

(I know it’s usually not possible because after CBP you are landslide but it works when you have a fresh boarding pass with another airline and that airline’s terminal is connected airside to a United Club, like at LAX, IAH or ORD.)
I believe the rule(s) have just been changed to *A flights only, so no NK or AA.
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Old Nov 16, 18, 6:13 pm
  #905  
 
Join Date: May 2012
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Originally Posted by EmailKid View Post
I believe the rule(s) have just been changed to *A flights only, so no NK or AA.
Just checked and the rule as written does not require a *A boarding pass. In fact, it does not require an onward boarding pass at all, just a same-day international *A boarding pass, which could be from a flight taken earlier that day.

Perhaps UA did not update its rule page?
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Old Nov 16, 18, 6:25 pm
  #906  
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Originally Posted by flyercity View Post

Just checked and the rule as written does not require a *A boarding pass. In fact, it does not require an onward boarding pass at all, just a same-day international *A boarding pass, which could be from a flight taken earlier that day.

Perhaps UA did not update its rule page?
Originally Posted by UAL.com
  • A valid Star Alliance Gold membership card and a same-day boarding pass for travel on an internationalFootnote 1 flight operated by a Star Alliance member airline (departure airport can be different from that of the United Club location being entered)
There is a reference to Arrivals Lounge. My interpretation is that since your *A journey ends, lounge access would be treated as such.
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Old Nov 16, 18, 6:34 pm
  #907  
 
Join Date: May 2012
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Originally Posted by EmailKid View Post
There is a reference to Arrivals Lounge. My interpretation is that since your *A journey ends, lounge access would be treated as such.
Not based on the wording. The way the rule is written means that a same day international *A boarding pass essentially converts the UA*G card into an access pass to any United Club, at any time, but just on that day.
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Old Nov 16, 18, 6:44 pm
  #908  
 
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Originally Posted by EmailKid View Post
I believe the rule(s) have just been changed to *A flights only, so no NK or AA.
Are you talking about the recent change for members and one-time pass users, which takes place in 2019? Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) . Doesn't affect people getting access via *G and *A itin.

This wiki suggests you can use UC on arrival: "UA has an expanded access policy for those traveling same day International Business or International First on UA operated flights, they can access UCs at any same day connecting airport (including origin and destination)" Consolidated "United Club Access Questions" Thread
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Old Nov 16, 18, 7:42 pm
  #909  
 
Join Date: May 2012
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Originally Posted by threeoh View Post
This wiki suggests you can use UC on arrival: "UA has an expanded access policy for those traveling same day International Business or International First on UA operated flights, they can access UCs at any same day connecting airport (including origin and destination)" Consolidated "United Club Access Questions" Thread
Thanks for the link to the right thread, Even the wiki is ambiguous:

“Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinerary (Also you will need to able to access to the UC location)”

Turns out it wasn’t as simple as I thought.
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Old Nov 16, 18, 10:44 pm
  #910  
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Originally Posted by flyercity View Post
,,,,
According to United’s access rules, a same day international *A boarding pass gets you into United Clubs, irrespective of departure airport. The rule does not say that the international boarding pass must be for a flight yet to be flown. I have made use of this on occasion by using the United Club when I did not have a connecting UA flight. Say you arrive at LAX on UA from LHR and are connecting on AA or Spirit or some other airline domestically. The LHR-LAX boarding pass allows you to enter the United Club at LAX, notwithstanding that the LHR-LAX flight has already been flown.

Is this correct or have I just been lucky getting in in those circumstances? ....
Arrival or departure "same day" international *A BP will work, so your access has been per the rules.
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Old Nov 17, 18, 8:32 am
  #911  
 
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Originally Posted by WineCountryUA View Post
Arrival or departure "same day" international *A BP will work, so your access has been per the rules.
Just to be clearer to the OP, I believe this is only true if your *G is through United. Only the departure airport is allowed if *G is from another airline.
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Old Nov 17, 18, 8:40 am
  #912  
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Originally Posted by Toronto1970 View Post
Just to be clearer to the OP, I believe this is only true if your *G is through United. Only the departure airport is allowed if *G is from another airline.
That's certainly what the published UA rules state.
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Old Nov 17, 18, 9:40 am
  #913  
 
Join Date: Sep 2014
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Originally Posted by flyercity View Post


Thanks for the link to the right thread, Even the wiki is ambiguous:

“Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinerary (Also you will need to able to access to the UC location)”

Turns out it wasn’t as simple as I thought.
I think that "Maybe" means "if any of the following are true", not "roll of the dice". You would be *G on an int'l itinerary, so you qualify to use the lounge on arrival if you can physically access it.

United's page says: "A same-day boarding pass showing Star Alliance Gold status, for travel on an international flight operated by a Star Alliance member airline (departure airport can be different from that of the United Club location being entered)".
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Old Nov 27, 18, 9:41 am
  #914  
 
Join Date: Sep 2018
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Pretty sure I understand the rules but wanna make sure.

If I'm flying single day business class itinerary on UA/ANA -- EWR-SFO-NRT but the EWR to SFO is in economy, I can still get UC access at EWR. The reason being that the economy flight is part of a single day itinerary?

And coming back business class NRT-SFO-EWR with SFO-EWR in economy I would still be able to get access at UC at SFO and even arrival lounge at EWR?
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Old Nov 27, 18, 9:43 am
  #915  
 
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Originally Posted by Unitedfly1 View Post
Pretty sure I understand the rules but wanna make sure.

If I'm flying single day business class itinerary on UA/ANA -- EWR-SFO-NRT but the EWR to SFO is in economy, I can still get UC access at EWR. The reason being that the economy flight is part of a single day itinerary?

And coming back business class NRT-SFO-EWR with SFO-EWR in economy I would still be able to get access at UC at SFO and even arrival lounge at EWR?
Is the SFO-NRT flight (and NRT-SFO flight) on United metal or ANA metal?

And are you Star Alliance Gold or not?
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