Disappointed with lack of pre-departure beverage (PDB) & other experiences
#181
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
My last two experiences:
HKG-ORD in December 2017: I asked the FA what was the sparkling wine they were serving for the PDB. Unprompted, he said that he's sorry but the champagne can only be opened in the air.
MUC-ORD in May 2018: the passenger across the aisle asked for a beer for the PDB. He was told he had to wait until the plane was in the air.
But, I will ask on my return from PVG.
HKG-ORD in December 2017: I asked the FA what was the sparkling wine they were serving for the PDB. Unprompted, he said that he's sorry but the champagne can only be opened in the air.
MUC-ORD in May 2018: the passenger across the aisle asked for a beer for the PDB. He was told he had to wait until the plane was in the air.
But, I will ask on my return from PVG.
#182
Join Date: Oct 2016
Posts: 8
Flight Attendant Service Orientation
Living in Houston, I fly United as often as possible--and usually in first. But, I can't figure out the timing of the service. Sometimes, service starts quickly, and sometimes not.
Last week, I flew from Dallas to Houston. We were offered a beverage before take off, and quickly after we hit the air.
This week, I flew from Houston to Atlanta. The weather was perfect, so that was not a factor. No pre-flight beverage. But, the flight was more than half way complete before the first class customers were even offered a drink. And coach took even longer.
Shortly after take off, the first class flight attendant went to the back of the plain. She didn't come back for more than a half hour. I assume the flight attendants were chatting, since there was no service going on anywhere on the plane.
Last week, I flew from Dallas to Houston. We were offered a beverage before take off, and quickly after we hit the air.
This week, I flew from Houston to Atlanta. The weather was perfect, so that was not a factor. No pre-flight beverage. But, the flight was more than half way complete before the first class customers were even offered a drink. And coach took even longer.
Shortly after take off, the first class flight attendant went to the back of the plain. She didn't come back for more than a half hour. I assume the flight attendants were chatting, since there was no service going on anywhere on the plane.
#183
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
If they were really chatting, it is not out-of-line with UA's official policy on FA duties then (in order of importance):
1) Making loud noise in Galley & update all FA on latest gossip
2) Establish cabin temperature suitable for FA
3) FA comfort
4) Passenger safety
5) Passenger comfort
1) Making loud noise in Galley & update all FA on latest gossip
2) Establish cabin temperature suitable for FA
3) FA comfort
4) Passenger safety
5) Passenger comfort
#184
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
My last two experiences:
HKG-ORD in December 2017: I asked the FA what was the sparkling wine they were serving for the PDB. Unprompted, he said that he's sorry but the champagne can only be opened in the air.
MUC-ORD in May 2018: the passenger across the aisle asked for a beer for the PDB. He was told he had to wait until the plane was in the air.
But, I will ask on my return from PVG.
HKG-ORD in December 2017: I asked the FA what was the sparkling wine they were serving for the PDB. Unprompted, he said that he's sorry but the champagne can only be opened in the air.
MUC-ORD in May 2018: the passenger across the aisle asked for a beer for the PDB. He was told he had to wait until the plane was in the air.
But, I will ask on my return from PVG.
#185
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Overall, have found this to be getting worse of late for domestic UAX operations, even with no irrops.
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
#186
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Overall, have found this to be getting worse of late for domestic UAX operations, even with no irrops.
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
Happy travels.
#187
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 812
Wonder if UAX has to pay for catering costs or is covered by UA? If the former then the cost cutting strategy could be done without UAs knowledge and then all UAX has to claim for each flight "there is no time" to escape their contract obligations.
This post ia not to disparage UAX FAs as once in the air IME 95% are top notch, so the preflight service doesn't match with the in air service...my conclusion is that they are being trained not to do full PDB.
#188
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I get very confused whether there is PDB service - sometimes it is provided and sometimes not.
Most of the time the flights are leaving before the scheduled time so it is not due to making the flight late. I usually just want some water (or coffee if it is an early morning flight).
Very inconsistent - such that I am not even certain if it is standard anymore.
Most of the time the flights are leaving before the scheduled time so it is not due to making the flight late. I usually just want some water (or coffee if it is an early morning flight).
Very inconsistent - such that I am not even certain if it is standard anymore.
#189
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
{H}ave other fliers noticed that the predeparture beverage is going the way of the dodo and the ivory-billed woodpecker?
Last edited by WineCountryUA; Oct 8, 2018 at 4:14 pm Reason: clean-up after move
#191
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
I had three domestic first class flights last week and on all of them I received a pre-departure beverage (and my choice of beverage as well). Only on one flight we were served once the doors were closed…
#192
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Overall, have found this to be getting worse of late for domestic UAX operations, even with no irrops.
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
Very spotty getting offered a beverage at all. In fact, even boarding early while waiting for ATC release, still no PBD offered.
One flight was told only non-alcoholic beverages available for PBD...
#193
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I have been lucky, I can't remember the last flight I had with no service, and full bar, and early AM.
#194
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
UA499 ORD-SFO today. 739. Perfectly normal on time boarding. No PBDs offered.
2.5) Complaim about how they’re only this flight since they didn’t get the schedule they wanted.
If they were really chatting, it is not out-of-line with UA's official policy on FA duties then (in order of importance):
1) Making loud noise in Galley & update all FA on latest gossip
2) Establish cabin temperature suitable for FA
3) FA comfort
4) Passenger safety
5) Passenger comfort
1) Making loud noise in Galley & update all FA on latest gossip
2) Establish cabin temperature suitable for FA
3) FA comfort
4) Passenger safety
5) Passenger comfort
Last edited by WineCountryUA; Oct 15, 2018 at 12:03 pm Reason: merging consecutive posts by same member
#195
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
I had a flight that boarded late and the FA's skipped PDB's but apologized to the F cabin after closing the door explaining that they had to get the flight out on time. That is the right way to do it if there is a lapse in service. We boarded a full 738 in 20 minutes instead of 35 minutes, so I guess it was fair. Service on the flight was otherwise good.