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United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... [Consolidated]

United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... [Consolidated]

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Old Aug 14, 19, 12:47 pm   -   Wikipost
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United Pass Plus Flex

All information is current as of October 30th, 2015.

The United Pass Plus Flex program is a prepaid travel program that offers discounts on purchased tickets from United and a variety of partners and certain Premier benefits upfront.

Find out more about the program here: https://www.united.com/web/en-US/con...plus/flex.aspx

Watch a video about the program here: https://www.youtube.com/watch?time_c...&v=kZNbl-CPxRk


Contact the Pass Plus Team:

Phone:
1 (877) 357 - 4515
- Option 1 for Customer Service
- Option 2 for Sales (then 2 for West Coast, 3 for Midwest, or 4 for Chicago and East-coast)

Email:
[email protected]
[email protected]

Note: Email is highly unreliable. I recommend leaving a voicemail with your regional sales manager and they will call you back within 2-3 business days.

Online Form:
Fill this out and they will contact you: https://hub.united.com/en-us/Connect....aspx?mobile=0


Account Types and Stipulations

The United Pass Plus Flex program comes in 2 varieties: Individual and Corporate. The Individual accounts have a minimum investment of $25,000 and the corporate accounts have a minimum of $50,000. These funds are put into a UATP (Universal Air Travel Plan - http://www.uatp.com/) Account and you are given a debit card (just the credentials, no actual card) to be used for purchasing United and Partner Tickets (plus many other things, outlined below). These funds are to be used over the course of 1 year from when the contract is signed.
  • Individuals are allowed 1 additional deposit into their account throughout the 1 year contract without a fee, and corporate accounts are allowed up to three. Any additional deposits are charged a 5% fee.
  • The use of the funds can be extended without renewing the contract for up to 2 additional months for a fee of $600.
  • Contracts can be renewed for the following year starting in month 10 of current contract.
  • Any remaining funds in your account will carry over into the next year, but will have no bearing on the following years contract benefits (discussed below).
  • If funds remain in your account at the end of the contract and you decide to not renew, United is entitled to whatever remains in your account.
  • All travel purchased with your funds must be completed before 30 days after your end-of-contract date.
  • Individual plans are meant for a single person (the account holder). Travel purchased for additional people or someone besides the account holder is reason for contract termination. Accounts are audited frequently to ensure this is not happening.


Discount Levels

These can be seen in a better format here: https://www.united.com/web/en-US/con...plus/flex.aspx

Domestic - Excluding IAH
  • Fares F, J, Y - 20% off published fares
  • Fares A, C, B, M, E, U, H - 5% off published fares
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares

Domestic - Including IAH
  • Fares F, J, Y - 10% off published fares
  • Fares A, C, B, M, E, U, H - 5% off published fares
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares

International - Excluding Latin Destinations
  • Fares F, J, Y - 20% off published fares
  • Fares A, C, B, M, E, U, H - 20% off published fares (excluding U)
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 20% (G) and 2% (D & Z) off published fares

International - Including Latin Destinations
  • Fares F, J, Y - 10% off published fares
  • Fares A, C, B, M, E, U, H - 10% off published fares (excluding U)
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares (D and Z only)

Note: All published fares from United and it's partners (even outside below listed partners) are eligible to be purchased with UATP travel funds.


Investment Levels

Individual Plans
  • Minimum $25,000 - Complimentary Premier Gold
  • $35,000 - Complimentary Premier Platinum
  • $45,000 - Complimentary Premier 1K
  • $50,000 - Complimentary Global Services

Note: All Premier levels will be granted as soon as the contract is signed and the funds are verified.

Note: All Premier levels receive their associated amenities (RPU, GPU, etc...) if and only if the status is an upgrade from previous Premier status. For example, a current Premier 1K that invests $45,000 will not receive additional RPU/GPU's. However a Premier Gold that invests $45,000 will receive the upgrade certs.

Corporate Plans
  • Minimum $50,000 - 1x Premier Gold, 1x Premier Silver, 4x United Club Annual Memberships
  • $100,000 - 1x Premier Platinum, 2x Premier Gold, 3x United Club Annual Memberships
  • $300,000 - 1x Premier 1K, 1x Premier Platinum, 3 Premier Gold, 6x United Club Annual Memberships

Additional levels receive different numbers of Premier members. Contact your sales manager for more information on these levels.


Funding Your Investment

The following payment methods are able to be used to fund the initial investment:
  • Bank Transfer to United
  • Check via Fed-Ex
  • Check via Snail Mail
  • Credit Card - Coming mid-to-end of November, 2015


Fund Usage

The funds that are invested in your UATP account can be used for the following purchases:
  • Airfare + taxes on the following airlines:
    - United
    - United Express
    - ANA (All Nippon Airlines)
    - Austrian Airlines
    - Brussels Airlines
    - Lufthansa
    - Swiss International Airline
  • Wifi onboard the aircraft
  • ANY ancillary purchases from United, including the following:
    - Baggage fees (if done via online check-in)
    - Change fees
    - Upgrade fees (including mileage + copay)
    - Award and Premier Accelerator purchases
    - TOD purchases
    - Any subscriptions services (United.com Club, Baggage subscription, Economy Plus subscription, etc...)
    - Purchases of reedemable miles
    - Anything from United not requiring a physical payment method

Note: When purchasing anything with your UATP funds, you may not split payment. You must be able to fully fund the purchase using your UATP account or else another payment method should be used.
  • There are some reports that travel vouchers and your Travel Bank funds can be used as a partial payment in combination with the UATP account.


Other Information
  • Discount on Hertz rentals available for Pass Plus members. Funds from UATP account cannot be used for rentals.
  • Booking of tickets can be done via United.com, through the Pass Plus reservations office, or through your travel agent. Booking through the Mobile app is not yet possible.
    • Booking via a TA may result in a non-016 ticket and impact RDM earnings
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Old Feb 12, 12, 4:34 pm
  #1  
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Join Date: Jun 1999
Location: Los Angeles
Programs: Loyal to Myself
Posts: 8,304
United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... [Consolidated]

Link here.

This tends to confirm what we've seen here. Economy will book in M rather than Y.

No full pricing chart, but some examples. It's hard to tell if these are real or placeholders. We'll have to wait and see.

If you follow the breadcrumbs at the top of the page to the origin, it looks like the minimum deposit may increase to $25k. I don't have time at this moment to assess the sampleafres offered. Maybe someone else does? I use my contract almost 100% LAX-JFK.
Brian is offline  
Old Feb 12, 12, 6:45 pm
  #2  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,811
Over at http://www.flyertalk.com/forum/17974336-post44.html I tried to compare the sample zone-fare prices against what was previously charged on the same routes. Among their examples, the prices are never more than $1 cheaper and generally more expensive; IAH-EWR seems to be a pathological case.
mherdeg is offline  
Old Mar 19, 12, 12:52 am
  #3  
 
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
PassPlus: Renewing or not?

My company has had a PassPlus contract for the past several years. We got the notice about the changes - all negative for us- a few months ago and have decided not to renew. Interested in any other PassPlus decision makers who have seen the recent changes and made a decision about renewing or not.
Beerman92 is offline  
Old Mar 19, 12, 2:31 am
  #4  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL GM 2MM; AS 75K>Nothing
Posts: 8,529
I don't see why anyone would have signed up in the first place. I looked carefully at this, but decided not to join because it did not seem offer any significant benefits and would have increased my cost of travel. The idea is a good one, but the execution is very poor.
5khours is offline  
Old Mar 19, 12, 9:04 am
  #5  
 
Join Date: Jun 2003
Location: PIT
Programs: UA 3.6 MM, Marriott Lifetime Plat
Posts: 2,544
It depends. Pass Plus Secure just got "enhanced", we will see what happens to pass plus flex and exec. So i would watch this space.

Based on the new enhancements to pass plus secure, you are better to go out on the open market to buy tickets--the price has been jacked up and the benefits and fare availability reduced
NeoOfTheCRS is offline  
Old Mar 19, 12, 9:35 am
  #6  
 
Join Date: Mar 2010
Location: Honolulu
Programs: UA 1K, SPG plat ambassador
Posts: 161
I do not see Flex or Exec on the website any more. Are they doing away with that?
dodger 1k is offline  
Old Mar 19, 12, 9:37 am
  #7  
 
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Originally Posted by dodger 1k View Post
I do not see Flex or Exec on the website any more. Are they doing away with that?
I have been told that in addition to secure they will be offering one other program that provides sliding scale discounts. Not sure what it is called.
Beerman92 is offline  
Old Mar 19, 12, 9:45 am
  #8  
 
Join Date: Mar 2010
Location: Honolulu
Programs: UA 1K, SPG plat ambassador
Posts: 161
Originally Posted by Beerman92 View Post
I have been told that in addition to secure they will be offering one other program that provides sliding scale discounts. Not sure what it is called.
Thanks for the info. Have they eliminated the 50% RDM bonus and the United Club memberships? I do not see those either. I had been considering this, but looks like they gutted the program.
dodger 1k is offline  
Old Mar 19, 12, 9:48 am
  #9  
 
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Originally Posted by dodger 1k View Post
Thanks for the info. Have they eliminated the 50% RDM bonus and the United Club memberships? I do not see those either. I had been considering this, but looks like they gutted the program.
I know they eliminated the RDM bonus. I don't believe they have eliminated the club memberships (that's pretty much the only thing they didn't "enhance" lol)
Beerman92 is offline  
Old Apr 2, 12, 11:05 pm
  #10  
mab
 
Join Date: Jan 2001
Location: SFO, JFK, PHL, etc.
Programs: UA GS 2Million, Marriott PP & LTPP, Amtrak Select Exec
Posts: 336
PassPlus 50% bonus?

I have a 2011 PassPlus Secure contract that expires at the end of April. That program awarded an extra 50% RDM on top of all other mileage bonuses, which generally posted on the first Monday after a flight is credited. But since the system integration last month, I've not seen the bonus on any of my segments.

I know that the new (and largely useless) PP program won't include the 50% bonus, but the bonus is one of the benefits in all contracts signed last year.

Are other PassPlus members getting the bonus miles credited since the system migration? Is it just me?
mab is offline  
Old Apr 2, 12, 11:53 pm
  #11  
 
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL GM 2MM; AS 75K>Nothing
Posts: 8,529
I don't know why they don't have a decent and realistic PassPlus program. They sure could get a lot of extra money out of me.
5khours is offline  
Old Apr 3, 12, 12:15 am
  #12  
mapoptic
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Posts: n/a
no bonus for me either. I've flown multiple YPASP1 flights since 3/3 and they have credited as Y, sans RDM bonus.

I've been advised by the nice MileagePlus CS people in Rapid City that this bonus mile issue is on a very long list of issues known to post-integration UA with the MileagePlus program. no ETA on a fix. I was further told that there are other promotions similarly affected. (you will recall that the 50% bonus used to credit one day after each flight as a bonus with the description "50% PassPlus Bonus Miles")

another MP CS agent told me she doubted there would ever be a systemic fix. She advised me to keep good records and write a forceful letter after the contract expired asking for a manual adjustment for the missing miles.

since I'm now forced to keep a spreadsheet of trips anyway -- since I no longer trust UA on mileage with all the issues post 3/3 -- this isn't too heavy an additional lift.
 
Old Apr 5, 12, 1:30 pm
  #13  
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Join Date: Jun 1999
Location: Los Angeles
Programs: Loyal to Myself
Posts: 8,304
Here's my letter back to PassPlus:

I received their solicitation for a new contract a couple of weeks ago. Here's my response:

Joel,

Thank you for your note.

While I may consider renewing PassPlus at or after my expiration date, I have to tell you that in my continuous 19 years of flying at the 1K level, I have never been more disappointed in United than I have in recent months. If I were making the decision today, which I do not need to do, the answer would be a resounding no.

In fact, I have moved 100% of my flying away from United, for two reasons. One is the airline's inability to meet the most minimal standards of basic customer service since the system integration. The other is the elimination of most major benefits of status, to the point that it is clear United has a new model for valuing loyalty. The result is that my spending in the last four weeks alone on American, Delta, and Virgin America approaches $10k. I have not set foot on a United flight. Needless to say, your new $25k annual renewal level is not the source of my issues.

On a purely PassPlus level, United has gutted the program by very significantly increasing fares and removing last seat availability in Y. In C and F, you have simply misaligned pricing. In the old model, leaving a large deposit with you made good business sense, because I could always get a seat, fares were manageable, and because I preferred to fly United in any case. Now none of those are the case.

At this moment in time, the totality of changes United has made clearly signals that the airline has revalued loyalty, and thus so have I. If the airline amends it's approach, I will reconsider.

I apologize for the nature of this note, but it's important to clearly communicate how completely United's decisions have recast the nature of our business relationship.

Best Regards,

Brian
Brian is offline  
Old Apr 5, 12, 3:15 pm
  #14  
mapoptic
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Originally Posted by Beerman92 View Post
I have been told that in addition to secure they will be offering one other program that provides sliding scale discounts. Not sure what it is called.
It's a relaunched Flex program. Discounts are similar to, but lower than, before. Details on the pricing here.

On the plus side, unlike Secure, the new Flex program offers discounts off published fares and the ability to book Y -- albeit it at high cost -- along with MileagePlus status (which I don't need -- no word on whether one can gift the status or convert to SWUs as in the past) and a United Club membership.

On the negative side, buy-in is $25K, no credit cards can be used to fund, no 50% RDM bonus, and no ability to book on the Web site until Q3 some time.

As I consider my options, I actually think Flex is a more compelling product than Secure, but that doesn't say very much.

Maybe in Q3 when the Website booking is back, and if other things at UA have settled down, I'll consider a contract. I really also wish UA would bring back the credit card funding, at least for the initial buy-in. I'd like the credit card points, and it makes the contract process easier than using an EFT.

Last edited by mapoptic; Apr 5, 12 at 3:26 pm Reason: Edited for typo & clarity.
 
Old Apr 5, 12, 4:23 pm
  #15  
 
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,751
I love that in United's new fantasyland, D fares are "highly discounted leisure fares"
Axey is offline  

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