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United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... [Consolidated]

Old Nov 25, 2015, 10:13 am
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Last edit by: WineCountryUA
United Pass Plus Flex

Updated website links... (note: the older links below still work)
Main Page (Individual, Small/Mid-Size Businesses, Corporate)
Page for Individuals

The United Pass Plus Flex program is a prepaid travel program that offers discounts on purchased tickets from United and a variety of partners and certain Premier benefits upfront.

Find out more about the program here: https://www.united.com/web/en-US/con...plus/flex.aspx

Watch a video about the program here: https://www.youtube.com/watch?time_c...&v=kZNbl-CPxRk


Contact the Pass Plus Team:

Phone:
1 (877) 357 - 4515 Attempted to call on 12/1/23 and voicemail indicates the phone line is no longer answered with instructions to email the [email protected].
- Option 1 for Customer Service
- Option 2 for Sales (then 2 for West Coast, 3 for Midwest, or 4 for Chicago and East-coast)

Email:
[email protected]
[email protected]

Note: Email is highly unreliable. I recommend leaving a voicemail with your regional sales manager and they will call you back within 2-3 business days.

Online Form:
Fill this out and they will contact you: https://hub.united.com/en-us/Connect....aspx?mobile=0


Account Types and Stipulations

The United Pass Plus Flex program comes in 2 varieties: Individual and Corporate. The Individual accounts have a minimum investment of $25,000 and the corporate accounts have a minimum of $50,000. These funds are put into a UATP (Universal Air Travel Plan - http://www.uatp.com/) Account and you are given a debit card (just the credentials, no actual card) to be used for purchasing United and Partner Tickets (plus many other things, outlined below). These funds are to be used over the course of 1 year from when the contract is signed.
  • Individuals are allowed 1 additional deposit into their account throughout the 1 year contract without a fee, and corporate accounts are allowed up to three. Any additional deposits are charged a 5% fee.
  • The use of the funds can be extended without renewing the contract for up to 2 additional months for a fee of $600.
  • Contracts can be renewed for the following year starting in month 10 of current contract.
  • Any remaining funds in your account will carry over into the next year, but will have no bearing on the following years contract benefits (discussed below).
  • If funds remain in your account at the end of the contract and you decide to not renew, United is entitled to whatever remains in your account.
  • All travel purchased with your funds must be completed before 30 days after your end-of-contract date.
  • Individual plans are for a single person (the account holder). However, beginning in 2019, travel can include one companion provided the travel is booked under the same record as the account holder. Accounts are audited frequently.


Discount Levels

These can be seen in a better format here: https://www.united.com/web/en-US/con...plus/flex.aspx

Domestic - Excluding IAH
  • Fares F, J, Y - 20% off published fares
  • Fares A, C, B, M, E, U, H - 5% off published fares
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares

Domestic - Including IAH
  • Fares F, J, Y - 10% off published fares
  • Fares A, C, B, M, E, U, H - 5% off published fares
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares

International - Excluding Latin Destinations
  • Fares F, J, Y - 20% off published fares
  • Fares A, C, B, M, E, U, H - 20% off published fares (excluding U)
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 20% (G) and 2% (D & Z) off published fares

International - Including Latin Destinations
  • Fares F, J, Y - 10% off published fares
  • Fares A, C, B, M, E, U, H - 10% off published fares (excluding U)
  • Fares D, Z, P, V, Q, W, S, T, L, K, G - 2% off published fares (D and Z only)

Note: All published fares from United and it's partners (even outside below listed partners) are eligible to be purchased with UATP travel funds.


Investment Levels

Individual Plans
  • Minimum $25,000 - Complimentary Premier Gold
  • $35,000 - Complimentary Premier Platinum
  • $45,000 - Complimentary Premier 1K
  • $50,000 - Complimentary Global Services - Possibly negotiable in 2021 - Contact UA PP Sales - any accounts funded after 1/1/2024 must now be at least $75,000

Note: All Premier levels will be granted as soon as the contract is signed and the funds are verified.

Note: All Premier levels receive their associated amenities (RPU, GPU, etc...) if and only if the status is an upgrade from previous Premier status. For example, a current Premier 1K that invests $45,000 will not receive additional RPU/GPU's. However a Premier Gold that invests $45,000 will receive the upgrade certs.

Corporate Plans
  • Minimum $50,000 - 1x Premier Gold, 1x Premier Silver, 4x United Club Annual Memberships
  • $100,000 - 1x Premier Platinum, 2x Premier Gold, 3x United Club Annual Memberships
  • $300,000 - 1x Premier 1K, 1x Premier Platinum, 3 Premier Gold, 6x United Club Annual Memberships

Additional levels receive different numbers of Premier members. Contact your sales manager for more information on these levels.


Funding Your Investment

The following payment methods are able to be used to fund the initial investment:
  • Bank Transfer to United
  • Check via Fed-Ex
  • Check via Snail Mail
  • Credit Cards (Chase Sapphire Reserve gets 3X credit)


Fund Usage

The funds that are invested in your UATP account can be used for the following purchases:
  • Airfare + taxes on the following airlines:
    - United
    - United Express
    - ANA (All Nippon Airlines)
    - Austrian Airlines
    - Brussels Airlines
    - Lufthansa
    - Swiss International Airline
  • Wifi onboard the aircraft
  • ANY ancillary purchases from United, including the following:
    - Baggage fees (if done via online check-in)
    - Change fees
    - Upgrade fees (including mileage + copay)
    - Award and Premier Accelerator purchases
    - TOD purchases
    - Any subscriptions services (United.com Club, Baggage subscription, Economy Plus subscription, etc...)
    - Purchases of reedemable miles
    - Anything from United not requiring a physical payment method

Note: When purchasing anything with your UATP funds, you may not split payment. You must be able to fully fund the purchase using your UATP account or else another payment method should be used.
  • There are some reports that travel vouchers and your Travel Bank funds can be used as a partial payment in combination with the UATP account.


Other Information
  • Discount on Hertz rentals available for Pass Plus members. Funds from UATP account cannot be used for rentals.
  • Booking of tickets can be done via United.com, through the Pass Plus reservations office, or through your travel agent. Booking through the Mobile app is not yet possible.
  • Booking via a TA may result in a non-016 ticket and impact RDM earnings

Archive: United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... {Archive}
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United (UA) Pass Plus Secure/ Flex -- Benefits, Value, Questions .... [Consolidated]

Old Dec 18, 2022, 4:21 pm
  #46  
Four Seasons Contributor BadgeShangri-La Contributor Badge
 
Join Date: Feb 2010
Location: ORD
Programs: UA 1K, QR Silver, DL Silver
Posts: 4,290
Originally Posted by jp12687
thanks but how much do you get in it?
In most cases, itís 20% of your contract. So if your contract is $100k, you get $20k in amenity funds.
United747 is offline  
Old Dec 18, 2022, 4:21 pm
  #47  
 
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS, BA-Gold
Posts: 6,831
Originally Posted by jp12687
thanks but how much do you get in it?
I think your amenity 'pot' depends on various factors like how much you put in, what your agent has in their 'pot' to offer you, etc.
chanp is offline  
Old Jan 2, 2023, 12:56 pm
  #48  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,677
Couple of questions about the Individual Flex option:

1) if I understand, $50,000 into the pot will also get you GS status
2) if that $50,000 is spent on UA metal only would it in theory count towards earning 2024 GS status as well?
3) any idea what kind of amenities come at this level?
4) I understand the discounts only apply to ex-US travel, but the funds can be used on any 016/United.com ticket with no discount, correct?
ironmanjt is offline  
Old Jan 2, 2023, 4:59 pm
  #49  
 
Join Date: Jul 2005
Location: SFO / Hawaii / Northern MN
Programs: Catered by me instead of FBO (semi retired)
Posts: 929
1. Yes
2. Yes
3. The normal GS amenities (nothing more) -- I've done this several years before traveling mostly privately
4. Correct -- I've mostly used it to fly LH (when I did)

This info is about 2 years old.
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philfna is offline  
Old Jan 2, 2023, 7:15 pm
  #50  
 
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,125
Originally Posted by ironmanjt
4) I understand the discounts only apply to ex-US travel, but the funds can be used on any 016/United.com ticket with no discount, correct?
You can ticket on 220 (LH), 257 (OS), 082 (SN), 724 (LX), and 205 (NH) too, but I think you'd need a travel agent to do it for you since you since united.com and phone agents can't do it. (Plating on 724/LX requires at least one TATL, and plating on 205/NH requires at least one TATL.)
Sykes is offline  
Old Jan 2, 2023, 7:43 pm
  #51  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,677
Originally Posted by Sykes
You can ticket on 220 (LH), 257 (OS), 082 (SN), 724 (LX), and 205 (NH) too, but I think you'd need a travel agent to do it for you since you since united.com and phone agents can't do it. (Plating on 724/LX requires at least one TATL, and plating on 205/NH requires at least one TATL.)
Thanks for this. Just being able to ticket on 016 will be enough for me since Iím also interested on staying on UA when possible for 2024 GS requalification possibilities.

sounds like this program might need my Needs.
ironmanjt is offline  
Old Jan 18, 2023, 12:15 pm
  #52  
FlyerTalk Evangelist
 
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
Any recent amex plat experience getting 5x for funding passplus?
qasr is offline  
Old Jan 19, 2023, 9:15 am
  #53  
 
Join Date: Oct 2005
Programs: United, Hilton, Marriott
Posts: 33
Just did it with Chase united card and it worked great. didn't use plat
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craftyabs is offline  
Old Jan 23, 2023, 2:25 pm
  #54  
FlyerTalk Evangelist
 
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
Originally Posted by craftyabs
Just did it with Chase united card and it worked great. didn't use plat
I was asking specifically about Amex Plat for the 5x on airline spend. Glad to hear your chase card worked great
qasr is offline  
Old Jan 26, 2023, 12:48 pm
  #55  
 
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 94
About 2 weeks ago the sales agent I am working with said they were submitting the contract and the contract year begins 02/01/2023. I haven't heard anything back about processing payment or reviewing the contract. I want to start booking travel for the next two months, but not until I can utilize the funds that I plan on committing to the program. I did receive a same day email response to a question I had a week ago but that is it.

After reading through the comments it sounds like some of the agents tend to drag their feet. Will everything happen last minute on the last day of the month?
Airbus_Retard is offline  
Old Jan 26, 2023, 1:28 pm
  #56  
 
Join Date: May 2012
Location: Westchester NY
Programs: UA GS 4+ MM
Posts: 377
You don't want the contract generated today. Always generate a contract early in a month to maximize the contract duration (you get the rest of Feb for free).

The process does take time. Once you sign the contract, expect a day or two delay before you can fund the UATP account. And another few days to get your "Welcome Letter" with your Tour Code and UATP card number. If everything works well, you should be able to book around Feb 7 or 8. No way to rush it, other than to make sure you get the contract on Feb 1.

(My answer is for Individual Flex members. Not familiar with the processing time for other types of contracts)
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dkc715 is offline  
Old Feb 1, 2023, 11:24 am
  #57  
 
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 94
It's February 1st and I was kind of expecting an email or something this morning regarding the contract. I know these things take time, but when I have clients that want to fork over loads of $$$$ upfront, I do all I can to secure it as soon as possible. I was maybe expecting a canned email, or something of that sort to let me know they haven't forgotten about me.
Airbus_Retard is offline  
Old Feb 1, 2023, 5:28 pm
  #58  
 
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 94
Has anyone else experienced a total loss of communication with the sales rep after being told weeks ago that the contract was being submitted...and then when the contract year is supposed to begin there is no correspondence or any clue as to when anything will be executed? My previous correspondence with the sales rep gave me the impression that February 1st was when we would get the ball moving on taking the initial steps to review and sign the contract. Sure would like to give them my money sometime early next week so I can move on with what I thought was going to be an efficient way of conducting and controlling the cost associated with what I expect to be my biggest travel year.
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Airbus_Retard is offline  
Old Feb 6, 2023, 5:56 pm
  #59  
 
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 94
Last week after multiple unanswered emails and a voicemail to the sales rep assigned to me, I was passed on to another sales rep, because the initial rep is apparently battling an illness. I was told on Friday that we would get the ball rolling at the beginning of the week. Nothing has happened as of the end of Monday 2/6. I am a small fly, but spend more on airfare nowadays than some of the many other organic GS nominated flyers. A lot of my travel is booked the day before departure, and this year will be heavy with TPACs and flights to Europe. I am becoming frustrated with the inability to plan on when I might be able to book travel with the terms discussed with the original sales rep. I accepted the terms that where to be written into the contract almost a month ago to begin February 1st. Before I know it, the week will be over and February will be halfway over. So much for the bonus month of the program the sales rep talked up.

What I thought was going to be straightforward and routine is nothing but that.
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Airbus_Retard is offline  
Old Feb 15, 2023, 12:04 pm
  #60  
 
Join Date: Mar 2022
Location: NYC area
Posts: 10
Hello everyone,



After digging into relevant information for months, I’ve finally registered in United JetStream and considering to get a UnitedPassPlus.

I have a few questions which’ve never got answered by sales reps, or I couldn’t find online. I read entire thread here and couldn’t find my answers either.

Below some questions about PassPlusFlex individual contract.





1. MileagePlus status amenities: when is nominated status set to expire? Calendar/United year or last day of the contract? I understand that assigned status from initial investment will expire together with the contract (for example GS from 50K investment). But what about statuses for nominated accounts which were purchased from amenity list? Or is it the same thing?



2. Are prorated prices for amenities stackable with UA statues granted from partners? For example my spouse can have a free UA Silver from Marriott Titanium. Theoretically, I'll need only $5000 of amenity funds to upgrade her to Platinum instead of $7500, as she would already have her UA Silver from Marriott. Anyone has experience here?



3. My understanding that I can use funds only for myself plus one member, that’s clear. What about travel certificates which can be issued as in equivalent of the remaining unused funds? Are those certs can be only attached to account holder +1 member or they could be used by anyone? In my case, besides me and my spouse, we are mostly traveling to our contracts with 2 kids, often accompanied by family members. If I can convert my funds to certificates, my initial investment can be much, much larger.. Also, somebody mentioned here that those certs has validity for 5 years. True?


4. About discounts. Can I get 20% off in LH class G (intl) if I book it directly with Lufthansa rep over the phone/online or it has to be done only via UA Jet Stream? Class G is eligible for PP upgrades only if ticketed by LH. I also hope there’re no issues with upgrades since it’s discounted..
If the answer is "can only purchase 016 tickets", then is it possible to call and convert it to LH later?





Thank you very much for your answers and safe travels!



Viktor

Last edited by Vaisart; Feb 15, 2023 at 1:32 pm
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