United Consolidated Compensation Thread [2015]
#76
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,655
You might get some comp, along the lines of Super Shuttle fees vs uber fees.
Keep request brief and to point, no ranting.
Keep request brief and to point, no ranting.
#77
Suspended
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Would UA keep some notes in the PAX PNR that a hotel at IAH and flight the next day was offered? Would UA customer care look at the PNR?
#78
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
I was supposed to fly from the east coast to SNA via IAH on UA. IAH-SNA was canceled due to a mechanical issue. When I checked in at the airport, I was told that I would have to spend the night in Houston and proceed the next morning.
This wasn't acceptable as I had to be at work the next day. I was then offered a flight to LAX instead. I asked about transportation from LAX to SNA (I live in between, but my car was parked at SNA) and was told that since I declined their offer to get me to SNA they would not provide anything, and that the hotel at IAH would have been cheaper for the airline. I took my boarding pass and left.
I ended up paying $55 for an Uber from LAX to SNA.
I've never requested compensation from an airline before, so any advice would be appreciated. Would it be appropriate to ask, and if so, how?
This wasn't acceptable as I had to be at work the next day. I was then offered a flight to LAX instead. I asked about transportation from LAX to SNA (I live in between, but my car was parked at SNA) and was told that since I declined their offer to get me to SNA they would not provide anything, and that the hotel at IAH would have been cheaper for the airline. I took my boarding pass and left.
I ended up paying $55 for an Uber from LAX to SNA.
I've never requested compensation from an airline before, so any advice would be appreciated. Would it be appropriate to ask, and if so, how?
The checkin agent was just blowing you off to get you out of their hair. I'm sorry about your experience, where they are almost literally are nickel and diming -- what, a $49 IAH hotel room vs. a $55 LAX cab ride? But this is life at UA since the merger.
Also, when you're in the origin station, it's sometimes easier to get an OAL rebook to the final destination (e.g., DCA-SLC-SNA) than taking the first flight and having the connecting flight rebooked. The connection point is usually an airline megahub with fewer alternates.
That said, even with the note, it's a ridiculous note anyway -- saying the customer chose to decline a flight 12 hours later. If it were 30 minutes later, sure, but it wasn't. It was the next day.
I would have asked at LAX for a ground transportation voucher. If LAX even found a note and mentioned it, I would laugh and say some rogue agent in XYZ thought that a flight tomorrow morning was comparable to a flight tonight, and you'd probably end up with the shuttle voucher.
As for the OP's original question, the dollar value in question is so nominal, I might even go so far as to try to frame the complaint not looking as much for reimbursement, rather trying to complain about the poor treatment and try to ding the first agent with that stupid remark. Basically, they're splitting hairs on minor costs, on an issue that was the airline's fault anyway, and her remark indicates that they value your time at zero. Because the LAX solution got you home some 12 hours earlier, they weren't willing to fork over an additional ten bucks to make that happen? That's the real complaint.
Frame it that way, then request the out of pocket ($55) and some additional voucher as a goodwill gesture, and see what happens.
Good luck!
#79
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,584
Try your trip insurance coverage
I had a somewhat similar experience flying IAD-SYR in December. Flight was cancelled due to weather. UA re-booked me IAD-YOW (my home base) at my request. Later, I asked if they would cover the cost of my return to SYR to retrieve my car and UA declined.
Have you considered filing a claim for trip interruption insurance under the credit card you used to book the trip? You may find they will reimburse you for the Uber car and any other out-of-pocket expenses?
Have you considered filing a claim for trip interruption insurance under the credit card you used to book the trip? You may find they will reimburse you for the Uber car and any other out-of-pocket expenses?
#80
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,578
http://www.united.com/web/en-US/cont...r/default.aspx
Make it simple. Flight was mechanical. You had to be at work, only reroute was to LAX, you had to pay for cab back to SNA as a result. Your were told to contact customer service for comp for said cab.
Make it simple. Flight was mechanical. You had to be at work, only reroute was to LAX, you had to pay for cab back to SNA as a result. Your were told to contact customer service for comp for said cab.
I would have asked at LAX for a ground transportation voucher. If LAX even found a note and mentioned it, I would laugh and say some rogue agent in XYZ thought that a flight tomorrow morning was comparable to a flight tonight, and you'd probably end up with the shuttle voucher.
As for the OP's original question, the dollar value in question is so nominal, I might even go so far as to try to frame the complaint not looking as much for reimbursement, rather trying to complain about the poor treatment and try to ding the first agent with that stupid remark. Basically, they're splitting hairs on minor costs, on an issue that was the airline's fault anyway, and her remark indicates that they value your time at zero. Because the LAX solution got you home some 12 hours earlier, they weren't willing to fork over an additional ten bucks to make that happen? That's the real complaint.
Frame it that way, then request the out of pocket ($55) and some additional voucher as a goodwill gesture, and see what happens.
As for the OP's original question, the dollar value in question is so nominal, I might even go so far as to try to frame the complaint not looking as much for reimbursement, rather trying to complain about the poor treatment and try to ding the first agent with that stupid remark. Basically, they're splitting hairs on minor costs, on an issue that was the airline's fault anyway, and her remark indicates that they value your time at zero. Because the LAX solution got you home some 12 hours earlier, they weren't willing to fork over an additional ten bucks to make that happen? That's the real complaint.
Frame it that way, then request the out of pocket ($55) and some additional voucher as a goodwill gesture, and see what happens.
Unfortunately this card doesn't have trip interruption insurance, or that would have been a great option.
#81
Join Date: Jul 2009
Programs: HH Gold, Marriott Gold
Posts: 263
Does EC 261/2004 apply?
I'm wondering if EC 261/2004 could be applied to my situation. UA award ticket with first segment from JFK to FRA - no problems. Second segment FRA onward resulted in big issues. UA made a ticketing error so I was denied boarding. UA finally fixed it much later resulting in a 12 hour delay to my final destination. Additionally, I was downgraded.
I'm a little unclear how this would work since it was a partner flight. Any insight would be appreciated. If 261/2004 applies for any reason, would I get both the downgrade and delay entitlements?
I'm a little unclear how this would work since it was a partner flight. Any insight would be appreciated. If 261/2004 applies for any reason, would I get both the downgrade and delay entitlements?
#82
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
I'm wondering if EC 261/2004 could be applied to my situation. UA award ticket with first segment from JFK to FRA - no problems. Second segment FRA onward resulted in big issues. UA made a ticketing error so I was denied boarding. UA finally fixed it much later resulting in a 12 hour delay to my final destination. Additionally, I was downgraded.
I'm a little unclear how this would work since it was a partner flight. Any insight would be appreciated. If 261/2004 applies for any reason, would I get both the downgrade and delay entitlements?
I'm a little unclear how this would work since it was a partner flight. Any insight would be appreciated. If 261/2004 applies for any reason, would I get both the downgrade and delay entitlements?
It's difficult to provide any meaningful advice about options without more detail about what actually went wrong.
#83
Join Date: Feb 2012
Location: EWR
Programs: UA 1K
Posts: 255
Two weeks ago my relative's were delayed and then cancelled due to flight crew availability, RSW-EWR. They were rebooked for the next evening which was unacceptable to them, and they were offered a flight out of Tampa. That flight was 4 hours late but allowed them to get to work.
The car service charge $547 -- explained to UA that they spent 100,000 miles plus fees for their tickets, to then spend $547 for a car so they could get home, got an apology and a voucher for $50 each.
They have no status, and didn't spend any cash, so I guess that is fair.
The car service charge $547 -- explained to UA that they spent 100,000 miles plus fees for their tickets, to then spend $547 for a car so they could get home, got an apology and a voucher for $50 each.
They have no status, and didn't spend any cash, so I guess that is fair.
#84
Join Date: Apr 2014
Posts: 34
Compensation and Bag Delay Question
Hi all,
I recently had a pretty disastrous experience flying (or not flying) on United. Was booked MKE-SIN for a conference. Got from MKE to ORD for our HKG connection. Then our flight was delayed four hours, and after three hours they cancelled the flight for crew availability. No other flights to take, so put up in hotel for the night. Missed the first day of the conference, they rescheduled us for early the next day.
Next day, new flight to HKG in the early AM. Got up early, washed our clothes in the hotel sink and headed out. Delayed a few hours. Then we actually began to take off and they slammed on the breaks. Never had that happen before. Went back for maintenance and new crew. 4 hours later, boarded and taxied. Drove around airport and parked for two hours on tarmc. Returned to gate. Now they say new crew coming, but had given misinformation at earlier times.
At that point, ETA to SIN is one or two hours before my rescheduled talk, if their best estimates work. 20+ hours flying and the time difference, I decided I can't put my fiancee through it for only a chance miserable day and potentially not making the conference at all. We ask to be taken off the flight. It leaves several hours later and ten hours late in the end. They didn't deplane our bags as they are legally required to for an international flight and we are left in freezing Chicago with our carry on. We get a hotel and try to recoup. Nine days later they return us our bags, which also happened to be missing a few items.
Online they offered us each 40,000 miles or $800. Does this seem reasonable? They basically ruined our trip to SIN and I think this seems overall pretty bad in all my experiences. I'm still shellshocked by it all a bit and this doesn't bode well as my partners first big international trip. Thoughts? Experiences? Thanks for just letting me vent?
I recently had a pretty disastrous experience flying (or not flying) on United. Was booked MKE-SIN for a conference. Got from MKE to ORD for our HKG connection. Then our flight was delayed four hours, and after three hours they cancelled the flight for crew availability. No other flights to take, so put up in hotel for the night. Missed the first day of the conference, they rescheduled us for early the next day.
Next day, new flight to HKG in the early AM. Got up early, washed our clothes in the hotel sink and headed out. Delayed a few hours. Then we actually began to take off and they slammed on the breaks. Never had that happen before. Went back for maintenance and new crew. 4 hours later, boarded and taxied. Drove around airport and parked for two hours on tarmc. Returned to gate. Now they say new crew coming, but had given misinformation at earlier times.
At that point, ETA to SIN is one or two hours before my rescheduled talk, if their best estimates work. 20+ hours flying and the time difference, I decided I can't put my fiancee through it for only a chance miserable day and potentially not making the conference at all. We ask to be taken off the flight. It leaves several hours later and ten hours late in the end. They didn't deplane our bags as they are legally required to for an international flight and we are left in freezing Chicago with our carry on. We get a hotel and try to recoup. Nine days later they return us our bags, which also happened to be missing a few items.
Online they offered us each 40,000 miles or $800. Does this seem reasonable? They basically ruined our trip to SIN and I think this seems overall pretty bad in all my experiences. I'm still shellshocked by it all a bit and this doesn't bode well as my partners first big international trip. Thoughts? Experiences? Thanks for just letting me vent?
#85
Join Date: Jun 2005
Location: IAD
Programs: UA 1K, Marriott Gold, Global Entry, TSA Pre✓
Posts: 707
Your compensation is absolutely reasonable; in fact, that's the most compensation I have ever seen for a flight delay. I would take it.
I assume you also received a ticket refund.
I assume you also received a ticket refund.
Last edited by lost*in*cyberspace; Jan 20, 2015 at 5:00 pm
#86
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. You should receive a refund (not a credit) to your original form of payment for the tickets as this fits UA's delay/cancellation policy. It is also a trip in vain, but you do not need to go there.
2. The $800 is more than generous given that all they owed you was a refund. Thus, this is a customer service gesture, not compensation.
3. The bags are a separate issue. If you are missing anything, you should make a claim for it. Bear in mind that you get fair market value not replacement cost.
4. The whole thing about off-loading bags is irrelevant and has been untue since 2003.
2. The $800 is more than generous given that all they owed you was a refund. Thus, this is a customer service gesture, not compensation.
3. The bags are a separate issue. If you are missing anything, you should make a claim for it. Bear in mind that you get fair market value not replacement cost.
4. The whole thing about off-loading bags is irrelevant and has been untue since 2003.
#87
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Sorry that you missed your scheduled and rescheduled talk at the conference! All this time, did you ever ask if they can put you on a different airline to get you to your destination for your conference or did you just play the game of "I will do what you UA tell me to" without checking for other availabilities?
For example, if I knew that I will misconnect for my Dubai flight, I immediately asked for the EK non-stop and got there earlier than my connecting flights on UA metals...
For example, if I knew that I will misconnect for my Dubai flight, I immediately asked for the EK non-stop and got there earlier than my connecting flights on UA metals...
Hi all,
I recently had a pretty disastrous experience flying (or not flying) on United. Was booked MKE-SIN for a conference. Got from MKE to ORD for our HKG connection. Then our flight was delayed four hours, and after three hours they cancelled the flight for crew availability. No other flights to take, so put up in hotel for the night. Missed the first day of the conference, they rescheduled us for early the next day.
Next day, new flight to HKG in the early AM. Got up early, washed our clothes in the hotel sink and headed out. Delayed a few hours. Then we actually began to take off and they slammed on the breaks. Never had that happen before. Went back for maintenance and new crew. 4 hours later, boarded and taxied. Drove around airport and parked for two hours on tarmc. Returned to gate. Now they say new crew coming, but had given misinformation at earlier times.
At that point, ETA to SIN is one or two hours before my rescheduled talk, if their best estimates work. 20+ hours flying and the time difference, I decided I can't put my fiancee through it for only a chance miserable day and potentially not making the conference at all. We ask to be taken off the flight. It leaves several hours later and ten hours late in the end. They didn't deplane our bags as they are legally required to for an international flight and we are left in freezing Chicago with our carry on. We get a hotel and try to recoup. Nine days later they return us our bags, which also happened to be missing a few items.
Online they offered us each 40,000 miles or $800. Does this seem reasonable? They basically ruined our trip to SIN and I think this seems overall pretty bad in all my experiences. I'm still shellshocked by it all a bit and this doesn't bode well as my partners first big international trip. Thoughts? Experiences? Thanks for just letting me vent?
I recently had a pretty disastrous experience flying (or not flying) on United. Was booked MKE-SIN for a conference. Got from MKE to ORD for our HKG connection. Then our flight was delayed four hours, and after three hours they cancelled the flight for crew availability. No other flights to take, so put up in hotel for the night. Missed the first day of the conference, they rescheduled us for early the next day.
Next day, new flight to HKG in the early AM. Got up early, washed our clothes in the hotel sink and headed out. Delayed a few hours. Then we actually began to take off and they slammed on the breaks. Never had that happen before. Went back for maintenance and new crew. 4 hours later, boarded and taxied. Drove around airport and parked for two hours on tarmc. Returned to gate. Now they say new crew coming, but had given misinformation at earlier times.
At that point, ETA to SIN is one or two hours before my rescheduled talk, if their best estimates work. 20+ hours flying and the time difference, I decided I can't put my fiancee through it for only a chance miserable day and potentially not making the conference at all. We ask to be taken off the flight. It leaves several hours later and ten hours late in the end. They didn't deplane our bags as they are legally required to for an international flight and we are left in freezing Chicago with our carry on. We get a hotel and try to recoup. Nine days later they return us our bags, which also happened to be missing a few items.
Online they offered us each 40,000 miles or $800. Does this seem reasonable? They basically ruined our trip to SIN and I think this seems overall pretty bad in all my experiences. I'm still shellshocked by it all a bit and this doesn't bode well as my partners first big international trip. Thoughts? Experiences? Thanks for just letting me vent?
#88
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Sorry that you missed your scheduled and rescheduled talk at the conference! All this time, did you ever ask if they can put you on a different airline to get you to your destination for your conference or did you just play the game of "I will do what you UA tell me to" without checking for other availabilities?
One way to view the compensation ($400+40k) is that if you bought another ticket to go to SIN, this would cover an upgrade one way for both of you.
#89
Join Date: Sep 2006
Programs: UA MP 1K 1MM
Posts: 50
Two weeks ago delayed a day due to missed connection. Bags took 9 days to catch up to me. Comped 6,250 miles for the initial 8 hour delay and 20,000 miles for the resulting 24 hour delay for me and 9 day delay for bags. I'd say 40,000 miles is pretty good. But you should also make a claim for the missing items.
#90
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
Per Often1, the 40,000 miles or $800 is reasonable compensation assuming UA is also refunding the full ticket price. Because you are absolutely entitled to a full refund.
I'm assuming UA gave you vouchers for hotel; if not, you should submit the hotel bills for reimbursement as well.
I'm assuming UA gave you vouchers for hotel; if not, you should submit the hotel bills for reimbursement as well.