Traveling with an Emotional Support/Service animal on UA Q&A [CONSOLIDATED]
#76
Join Date: Sep 2009
Location: Global
Posts: 5,998
I would hope the commenter was talking about the fakers... 100 feet is a very short distance. Baggage claim to a parked car - if that was his/her intent - is obviously much farther.
I think we have all experienced the folks that can barely walk onto the plane and then race you off the plane - I hope that is what the commenter was talking about.
FA's talk about the fall snow bird salvation flight people... Up to 1/3 wheelchairs to get on the flight in the North and very few upon landing of the flight down south.
So if anything, we should all be angry at the fakers, the real disgrace. But feel free to be angry at commenter too. Or me
#77
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
I never really thought about this but flying on US this week I sat across from a woman with a small dog in her lap the entire flight. She was in the bulkhead row of FC and obviously had to put the carrier overhead. I didn't know you could even do that. I believe she mentioned it was a service animal but it clearly was just a pet. Dog was great, better than most kids.
http://www.usairways.com/en-US/trave...pets.html?re=1
I book in row 2 for that very reason and as US a319 flyers know, the space under the seat is terrible, even a small dog bag.
It seems like at the very least United has a policy for emotional support animals. It may be completely abused, but at least there's a policy. I will add that JetBlue is actually pretty strict with the 'pet stays in the bag' rule. One time my little guy had his head out and I was told he has to remain completely in the carrier.
#78
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
No need for documentation. If someone has a need, they have a need. You do not owe anyone an explanation.
I would hope the commenter was talking about the fakers... 100 feet is a very short distance. Baggage claim to a parked car - if that was his/her intent - is obviously much farther.
I think we have all experienced the folks that can barely walk onto the plane and then race you off the plane - I hope that is what the commenter was talking about.
FA's talk about the fall snow bird salvation flight people... Up to 1/3 wheelchairs to get on the flight in the North and very few upon landing of the flight down south.
So if anything, we should all be angry at the fakers, the real disgrace. But feel free to be angry at commenter too. Or me
I would hope the commenter was talking about the fakers... 100 feet is a very short distance. Baggage claim to a parked car - if that was his/her intent - is obviously much farther.
I think we have all experienced the folks that can barely walk onto the plane and then race you off the plane - I hope that is what the commenter was talking about.
FA's talk about the fall snow bird salvation flight people... Up to 1/3 wheelchairs to get on the flight in the North and very few upon landing of the flight down south.
So if anything, we should all be angry at the fakers, the real disgrace. But feel free to be angry at commenter too. Or me
#79
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
A genuine service animal is easy to spot, and not just because its human may have draped a vest over it. Their demeanor is great. I've seen them curl up very small on the cabin floor against their peoples' legs and remain serene and unperturbed by noise, motion or turbulence for hours at a time. How do they not need to relieve themselves for four or five hours? I've never seen a real service animal cause trouble. Fake "support animals," on the other hand, are a different story, getting out of hand and bothering people, and when their humans claim "support" status it hurts the rep of real service animals.
#80
Join Date: Sep 2009
Location: Global
Posts: 5,998
My wife is very distressed at the thought that she inconveniences any other passengers so she always walks on and off the plane. Many people with neurological conditions function much better when it is warm. Jetways are cold in the north and warm in the south in winter. Also by the time she gets to the Jetway DW is routinely exhausted. She does much better after several hours of sleep on the plane.
#81
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
The concern is a real one - people get irritated if they feel that the medical condition is just used a pretence or entirely fabricated. And while some people had it coming - during my last departure from FRA a guy with a bandaged finger was using the disabled boarding sequence - I feel for those who have a nearly invisible impairment as they get the brunt en lieu of the abusers.
#82
Join Date: Sep 2009
Location: Global
Posts: 5,998
Don't you think that it is ways too obvious where you pulled these numbers from?
The concern is a real one - people get irritated if they feel that the medical condition is just used a pretence or entirely fabricated. And while some people had it coming - during my last departure from FRA a guy with a bandaged finger was using the disabled boarding sequence - I feel for those who have a nearly invisible impairment as they get the brunt en lieu of the abusers.
The concern is a real one - people get irritated if they feel that the medical condition is just used a pretence or entirely fabricated. And while some people had it coming - during my last departure from FRA a guy with a bandaged finger was using the disabled boarding sequence - I feel for those who have a nearly invisible impairment as they get the brunt en lieu of the abusers.
But, as you mention above, a fair amount are fakes - and I understand people's frustrations. For these fakers, I believe karma comes to get you sooner or later! (I am not pretending to know who are the fakers, but some are obvious. I will let others judge them.)
#83
Join Date: Dec 2014
Programs: UA 1MM - Platinum. Southwest A-list preferred. Hilton Diamond (10+ years)
Posts: 23
No offense to your wife. I was implying the ones that abuse the system and claim disabilities just to pre-board and cut through security. Just like the people that suddenly develop a handicap when they arrive at Disneyland.
#84
Join Date: Sep 2009
Location: Global
Posts: 5,998
Disney - after seeing the 'medically challenged' swell - changed its policy. Now they wait there turn like everyone else. My guess is there has been a multitude of miracle cures at Disney!
#85
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
You're really not supposed to do that, according to US' policy. In fact, the only time service animals are even mentioned is with respect to Hawaii:
http://www.usairways.com/en-US/trave...pets.html?re=1
http://www.usairways.com/en-US/trave...pets.html?re=1
http://www.usairways.com/en-US/trave...s/animals.html
If the woman said it was a "service animal," then it was probably her emotional support dog, and it can sit on her lap if she prefers.
It seems like at the very least United has a policy for emotional support animals. It may be completely abused, but at least there's a policy. I will add that JetBlue is actually pretty strict with the 'pet stays in the bag' rule. One time my little guy had his head out and I was told he has to remain completely in the carrier.
#86
Join Date: Apr 2007
Location: SEA
Programs: DL Gold, Marriott Gold
Posts: 207
Oh man ... I wish I had thought of that before I paid $500 rt to fly my dog Sea-JFK in 2002.
#87
Join Date: Oct 2005
Location: DFW
Programs: AA PLT AAirpass, MR Plat Premier, SPG Gld, UA Silver
Posts: 29
Emotional support animals are a scam
Typically for an emotional comfort animal you need:
1) A cute animal that is not a menace
2) A letter from a psychologist with a diagnosis and a comment than an an animal "may" make you happier/healthier/etc.
You can then get around almost any pet-related rule. Housing and transportation are areas that are usually included for an emotional comfort animal.
1) A cute animal that is not a menace
2) A letter from a psychologist with a diagnosis and a comment than an an animal "may" make you happier/healthier/etc.
You can then get around almost any pet-related rule. Housing and transportation are areas that are usually included for an emotional comfort animal.
For the record, I have no issue with (and am quite impressed by) true service animals helping people who really need the mobility assistance, as long as they are trained as such. But this whole notion of mental crackpots needing to take their pets on planes because they're emotionally unstable is ridiculous. If they're that emotionally unstable, they best just stay at home.
#88
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
#89
Join Date: Sep 2009
Location: Global
Posts: 5,998
....I know a girl who decided it was cheaper to call her pet an emotional support animal than to pay to transport it. She would tell people that due to HIPAA they couldn't ask other than to confirm it was for emotional support. I wish the airlines would crack down on this ridiculous loophole and stop this practice...
I did the same thing - I paid $500 as well... for one trip. I was a sucker too!
In the future - $99 for an annual pass with unlimited trips. A much better deal.
#90
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
Just a heads up that this thread has, at times, drifted from flying United with a service animal. Please keep to the topic.
Thanks.
l'etoile
UA moderator
Thanks.
l'etoile
UA moderator