Suspended MP Accounts / Username Access Disabled / 3rd Party Security Breach-Dec 2014
Jan 3, 2015, 9:48 am
#77
Formally known as reinmedia
Join Date: Jun 2006
Location: Los Angeles | Honolulu
Programs: AA EXP | EX UA 1K | Marriot Titanium
Posts: 363
I actually received a call last week from the security department saying there was suspicious activity on my account and asked if I was trying to purchase Amazon gift cards which I was not. They hack had changed all of my personal information, login, and PIN. They were able to manually reset my PIN and have since changed my password and PIN.
About five days prior to the call from United about my MP account, my Chase Club Card was compromised and someone was trying to make online purchases at Walmart.com with my number. Not sure if they are related but find it interesting that it happened within a matter of days.
I will give credit to both UA and Chase for both contacting me via phone so I was able to get it resolved without really any harm being done besides having to get a new CC# and reseting everything in my MP account. Doesn't make up for the breach though.
About five days prior to the call from United about my MP account, my Chase Club Card was compromised and someone was trying to make online purchases at Walmart.com with my number. Not sure if they are related but find it interesting that it happened within a matter of days.
I will give credit to both UA and Chase for both contacting me via phone so I was able to get it resolved without really any harm being done besides having to get a new CC# and reseting everything in my MP account. Doesn't make up for the breach though.
Jan 3, 2015, 3:03 pm
#78
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I actually received a call last week from the security department saying there was suspicious activity on my account and asked if I was trying to purchase Amazon gift cards which I was not. They hack had changed all of my personal information, login, and PIN. They were able to manually reset my PIN and have since changed my password and PIN.
Jan 3, 2015, 4:41 pm
#79
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,155
This is why some companies will send an email to your OLD email address when you change your contract details - so at least there's a chance you'll see something is wrong.
Jan 3, 2015, 9:14 pm
#80
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
This is why some companies will send an email to your OLD email address when you change your contract details - so at least there's a chance you'll see something is wrong.
Jan 3, 2015, 9:48 pm
#81
Join Date: Dec 2012
Location: Charlotte
Programs: Hilton Diamond, Marriott Platinum Elite, AA Platinum Pro, Hertz Presidents
Posts: 1,214
Jan 5, 2015, 4:52 pm
#84
Join Date: Oct 2007
Location: SFO
Programs: UA GS 1MM
Posts: 693
Got an email last night from someone in the fraud department.
1 million miles spent on MPshopping but most have now been returned.
New PIN, new password, no more username. Could have been worse.
I wonder who the third party is in this breach.
1 million miles spent on MPshopping but most have now been returned.
New PIN, new password, no more username. Could have been worse.
I wonder who the third party is in this breach.
Jan 5, 2015, 5:03 pm
#85
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,832
Jan 5, 2015, 7:24 pm
#87
Join Date: Oct 2007
Location: SFO
Programs: UA GS 1MM
Posts: 693
- Award Nexus
- Register.com
- Flight Diary
- Flight Memory
- Flyer Talk
- MP Dining
- Open Flights
As this was my very first login/pass there are probably many other forgotten sites that also had it over the course of the past 10 years.
Anyone else see a pattern with their logins?
Based on their proactivity my bet is the breach occurred at MP Dining but that is all speculation on my part.
Jan 5, 2015, 7:25 pm
#88
Join Date: Oct 2007
Location: SFO
Programs: UA GS 1MM
Posts: 693
Jan 7, 2015, 8:04 am
#89
Join Date: Oct 2002
Location: Port St Lucie, FL, UA1K since 1994 and 3mm, Delta 1mm
Programs: Marriott Titanium Life, Hilton Gold
Posts: 566
Just had a fraud alert on my Chase Visa MP card. This was the card associated with MP Dining. Wonder if there is a relation.
United did not lockout my MP account because I have different PW/PINS on these but will have to now monitor the other MP dining cards registered.
United did not lockout my MP account because I have different PW/PINS on these but will have to now monitor the other MP dining cards registered.
Jan 7, 2015, 10:47 am
#90
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Not able to login to UA with username, only MP Number
Has anyone else been having trouble logging into the UA MP account with their username? I keep getting an error stating:
! The MileagePlus number entered does not match our records, or, you have used a username or e-mail address. Sign-in using username or email is currently unavailable. Please try again using your MileagePlus number. If you’ve forgotten your information, please use one of the links below for help.
This has been going on since sometime last week for me.
! The MileagePlus number entered does not match our records, or, you have used a username or e-mail address. Sign-in using username or email is currently unavailable. Please try again using your MileagePlus number. If you’ve forgotten your information, please use one of the links below for help.
This has been going on since sometime last week for me.