Last edit by: WineCountryUA
This is the archive thread, the active thread is Lufthansa GPUs Go Electronic (How to use, will it clear?, issues w/flight credit,...)
For general information on upgrading ANA or Lufthansa flights with a GPU, see Upgrading Flights Operated by ANA or Lufthansa. You actually request the upgrade through the online form, here: Request a GPU for a Select Partner Airline.
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply a GPU
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)
LH booking class P, Z upgreadable for miles and eVouchers
Appears this also applies to use of UA GPUs IF booked as native flight number on LH or UA ticket stock.
Presently UA is not converting codeshare to native flight numbers, as required for this process, if P or Z fare From April to September 2018 it was possible to confirm and waitlist P ,Z-class LH flights with a GPU. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.
Checking for Upgrade Availability
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Checking for availability prior to calling
Use ANA or even united.com to see availability.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate GPU
A single GPU can be used to only upgrade a single LH flight segment, And that GPU cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH GPU upgrades to reflect this change.
Archive Thread: Lufthansa GPUs Go Electronic {Archive}
Related Thread
How to upgrade with UA miles on Star Alliance carriers
For general information on upgrading ANA or Lufthansa flights with a GPU, see Upgrading Flights Operated by ANA or Lufthansa. You actually request the upgrade through the online form, here: Request a GPU for a Select Partner Airline.
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply a GPU
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)
While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
For C->F upgrade, J, D, C fares are eligible, Z and P fares are not. ... Just check the tables here: https://www.miles-and-more.com/onlin...l=en&cid=18002
Appears this also applies to use of UA GPUs IF booked as native flight number on LH or UA ticket stock.
Presently UA is not converting codeshare to native flight numbers, as required for this process, if P or Z fare
Checking for Upgrade Availability
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Originally Posted by oliver2002
Both longhaul LH segments cleared into I after being on waitlist . The first didnt get stickered, so the DCS ( amadeus altea ) rejected online and agent checkin . The eticket helpdesk had to manually update the first coupon for the DCS to accept the coupon. My seat in C was safe, since the PNR was updated correctly, just the ticket was not updated completely to the satisfaction of the DCS. Everyone looking at the booking agreed the upgrade was legit, so you will not be denied boarding or downgraded, just budget enough time
Originally Posted by oliver2002
The LH GA must have called the eticket helpdesk and pointed out the * SSR remark in your reservation that shows an upgrade was applied and the e-ticket just needed a fix/sticker. See my experience above.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate GPU
A single GPU can be used to only upgrade a single LH flight segment, And that GPU cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH GPU upgrades to reflect this change.
Archive Thread: Lufthansa GPUs Go Electronic {Archive}
Related Thread
How to upgrade with UA miles on Star Alliance carriers
Lufthansa GPUs Go Electronic {Archive}
#1591
Join Date: Jul 2009
Programs: UA -1K, DL -Silver MM, Marriott - Titanium
Posts: 35
New United 1K here , and hoping someone with some experience can help me guess, as I know it is a guess
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
#1592
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
New United 1K here , and hoping someone with some experience can help me guess, as I know it is a guess
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
#1593
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,324
New United 1K here , and hoping someone with some experience can help me guess, as I know it is a guess
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
Flying SEA-FRA on LH on U class on Saturday 10/20 Was able to sort out how to apply the GPU and officially on waitlist . Success!
Currently 12 seats available for purchase on LH website . Who has any experience or guesses on upgrade success based on above info
#1594
Join Date: Jun 2012
Posts: 34
I was able to apply a GPU on a Lufthansa W ticket and got upgraded successfully.
#1596
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
At boarding - to be precise.
What's interesting was I tried to apply a GPU for my partner's colleague, traveling on the same flight, same fare class (Z) but issued by LH (220-) and got an error saying "fare class ineligible"
#1597
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 513
It was fun while it lasted. Cleared two P->O upgrades but tried applying another GPU to a P fare and got the fare class ineligible message.
It would have been to most amazing GPU redemption option. Business Class is never going to be the same again after LH F.
It would have been to most amazing GPU redemption option. Business Class is never going to be the same again after LH F.
#1598
My flight is on Sunday - cleared - but I have to reschedule ... doh.
What stock was the ticket that cleared?
#1599
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,837
#1600
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
Yes, it was 016 ticket
LH has some amazing BKK-FRA "A" fares available, RT for less than 5K. When it is available for the dates I want, I don't bother with GPUs
#1601
Join Date: Aug 2015
Posts: 1,141
So is the "P" class being no longer upgradeable a glitch, was it a fix for a glitch, is it a change of policy?
#1602
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,178
Perhaps UA and LH will re-negotiate their agreement, but until they do so, everyone who upgraded a P/Z fare -- myself included -- were getting away with something that was outside the bounds of the published rules.
#1603
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
A fix for a glitch. P/Z fares are not upgradeable with GPUs per policy.
Perhaps UA and LH will re-negotiate their agreement, but until they do so, everyone who upgraded a P/Z fare -- myself included -- were getting away with something that was outside the bounds of the published rules.
Perhaps UA and LH will re-negotiate their agreement, but until they do so, everyone who upgraded a P/Z fare -- myself included -- were getting away with something that was outside the bounds of the published rules.
#1604
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,263
#1605
Join Date: Jul 2009
Posts: 320
Checking Miles & More website it maybe that P class isnt allowed on LH either. Am I reading it wrong?
- Business Class (P,Z) to First Class only possible on SWISS International Airlines (+20,000 miles)
- Business Class (J,C,D) to First Class