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Lufthansa GPUs Go Electronic (How to use, will it clear?, issues w/flight credit,...)

Lufthansa GPUs Go Electronic (How to use, will it clear?, issues w/flight credit,...)

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Old Apr 25, 19, 6:22 am   -   Wikipost
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For general information on upgrading ANA or Lufthansa flights with a GPU, see Upgrading Flights Operated by ANA or Lufthansa. You actually request the upgrade through the online form, here: Request a GPU for a Select Partner Airline.

Per United web support, you only need to fill in the required* info.

**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.

Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.

(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)

Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.

Eligible Economy Fares to Apply a GPU

Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)
While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
Originally Posted by oliver2002 View Post
For C->F upgrade, J, D, C fares are eligible, Z and P fares are not.
Originally Posted by andywaw View Post
Effective April 20th, 2018, all Lufthansa revenue Business Class fares, including P and Z, are eligible to be upgraded to First Class using miles or eVouchers. ...
LH booking class P, Z upgreadable for miles and eVouchers
Appears this also applies to use of UA GPUs IF booked as native flight number on LH or UA ticket stock.
Presently UA is not converting codeshare to native flight numbers, as required for this process, if P or Z fare
From April to September 2018 it was possible to confirm and waitlist P,Z-class LH flights with a GPU. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.

Checking for Upgrade Availability

Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)

In case of upgrade clearing but eticket refresh problems:

Originally Posted by oliver2002
Both longhaul LH segments cleared into I after being on waitlist. The first didnt get stickered, so the DCS (amadeus altea) rejected online and agent checkin. The eticket helpdesk had to manually update the first coupon for the DCS to accept the coupon. My seat in C was safe, since the PNR was updated correctly, just the ticket was not updated completely to the satisfaction of the DCS. Everyone looking at the booking agreed the upgrade was legit, so you will not be denied boarding or downgraded, just budget enough time
Originally Posted by oliver2002
The LH GA must have called the eticket helpdesk and pointed out the * SSR remark in your reservation that shows an upgrade was applied and the e-ticket just needed a fix/sticker. See my experience above.
Checking for availability prior to calling
Originally Posted by oliver2002 View Post
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too.
Use ANA or even united.com to see availability.

To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]

Regarding ticket stock, Oliver reports:
Originally Posted by oliver2002 View Post
Any ticket stock will do.
Each LH flight segment requires a separate GPU
A single GPU can be used to only upgrade a single LH flight segment, And that GPU cannot be extended to include another LH flight segment or another UA flight segment.


Problems getting mileage credit for upgraded LH segments

Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.

You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.

T-10

While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH GPU upgrades to reflect this change.

Archive Thread: Lufthansa GPUs Go Electronic {Archive}

Related Thread
How to upgrade with UA miles on Star Alliance carriers
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Old Dec 8, 18, 5:11 pm
  #511  
 
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Using UA GPU on LH flight in PE/O fares

Anyone know what the word is on booking a premium economy ticket on LH and using a United GPU to upgrade? I guess common sense would say yes, but I know better than to assume that.

If I book a PE seat through LH and on LH ticket stock, the webpages don't specifically say I can use my GPUs to upgrade, but anyone know if it's possible?

Also, if I book a LH PE ticket on UA 016 stock (united.com is listing it as a O fare class), is that eligible for a UA GPU as well?

Last edited by WineCountryUA; Dec 8, 18 at 8:34 pm Reason: merged into consolidated thread
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Old Dec 8, 18, 5:43 pm
  #512  
 
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To use a GPU on an LH flight, it has to be booked using the LH flight number (native code). Generally speaking, you cannot do this on united.com (except for some routes with no codeshares). You can use the GPU irrespective of ticket stock, and fare classes G and E are eligible.

To plate on 016 stock, you either need to book the LH code by phone or book the UA code online and call immediately to have it changed to the LH code. UA-coded PE tickets in O and A are GPU-eligible for LH flights (after conversion).
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Old Dec 8, 18, 5:47 pm
  #513  
 
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Originally Posted by findark View Post
To plate on 016 stock, you either need to book the LH code by phone or book the UA code online and call immediately to have it changed to the LH code. UA-coded PE tickets in O and A are GPU-eligible for LH flights (after conversion).
In many cases, Google Flights is useful for plating LH-coded flights on UAL 016 stock without agent intervention. There are reports in a more detailed thread of agents refusing to convert UA codeshares back to native LH flight numbers when ticketed on United stock. A HUACA situation, but worth knowing.
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Old Dec 9, 18, 10:45 am
  #514  
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Originally Posted by bob_the_d View Post
Anyone know what the word is on booking a premium economy ticket on LH and using a United GPU to upgrade? I guess common sense would say yes, but I know better than to assume that.

If I book a PE seat through LH and on LH ticket stock, the webpages don't specifically say I can use my GPUs to upgrade, but anyone know if it's possible?
yes it does, E and G are eligible. The following Lufthansa fare classes are eligible for Global Premier Upgrades: B, C, D, E, G, H, J, M, Q, U and Y

You can book and 'O' codeshare, but an agent needs to convert it to LH code. Alphabet soup conversion is going to an interesting problem, now O is the highest booking class so that should with 99% certainty map to an UG eligible class on LH. Finding an agent who can do this, that's another story.

Last edited by cfischer; Dec 9, 18 at 10:51 am
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Old Dec 9, 18, 1:54 pm
  #515  
 
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I'm trying to search GPU business upgradeable fares on united.com for translatlantic LH flights (to, from EWR or BOS). I used to able to see the 'upgrade to first' selector under the Upgrade type dropdown list, but I cannot select it. Also it would be a connecting flight and I don't want to pay for an C,D,J business class ticket on the first and last EU leg. How to resolve this? Thank you
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Old Dec 9, 18, 2:05 pm
  #516  
 
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Originally Posted by illesus View Post
I'm trying to search GPU business upgradeable fares on united.com for translatlantic LH flights (to, from EWR or BOS). I used to able to see the 'upgrade to first' selector under the Upgrade type dropdown list, but I cannot select it. Also it would be a connecting flight and I don't want to pay for an C,D,J business class ticket on the first and last EU leg. How to resolve this? Thank you
I think you're going to have to search by fare class. The old "Upgrade to First" selector was intended for UA First class and I don't know that it would have been particularly meaningful on an LH flight anyway. Just put in C, D, J for your fare class.

You almost certainly do want a C, D, J business class ticket on the intra-EU leg. In nearly every case, it's going to price out much cheaper than creating a fare break at the gateway city would. BOS-FRA-TXL RT in C is likely cheaper than BOS-FRA in C/D/J plus FRA-TXL in (lowest available). If you want to check, try multi-city search.
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Old Dec 10, 18, 1:00 am
  #517  
 
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Hello jsloan, I will use the fare classes. You're right about wanting a C, D, J class on the intra-EU leg - I did some search and mixing the fare classes highly increased the ticket prices.
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Old Dec 10, 18, 8:10 pm
  #518  
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Originally Posted by bob_the_d View Post
If I book a PE seat through LH and on LH ticket stock, the webpages don't specifically say I can use my GPUs to upgrade, but anyone know if it's possible?
Yes, but if upgraded you'll move to I class (which is the same as for an award ticket) and miles won't post automatically. You'll have to work with United MileagePlus which may be just one mail, or a number of mails (and no success in at least one instance for me so far).
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Old Dec 10, 18, 10:35 pm
  #519  
 
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Originally Posted by GeP View Post
Yes, but if upgraded you'll move to I class (which is the same as for an award ticket) and miles won't post automatically. You'll have to work with United MileagePlus which may be just one mail, or a number of mails (and no success in at least one instance for me so far).
016 tickets post correctly most of the time, don't know about 220 stock.
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Old Dec 10, 18, 11:07 pm
  #520  
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Originally Posted by findark View Post
016 tickets post correctly most of the time, don't know about 220 stock.
I had a slightly different experience: 016 tickets mostly posted, some didn't, had to chase them; 220 travelling on LH credited to UA posted correctly; 205 travelling on LH credited to NH upgraded with a UA GPU (hey, we live in a global world? lol) did not post correctly and I'm chasing it now.
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Old Dec 17, 18, 6:03 am
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Thumbs up

Originally Posted by tromer View Post
I had two waitlisted P's that cleared more than a month after the loophole was closed. Both were day of departure.
Following-up here, both Z SFO-FRA and FRA-JNB applied before the change cleared day of departure to F. Was surprised as seatmap had zeroed out on the former and was down to one seat on the latter.
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Old Dec 18, 18, 2:00 am
  #522  
 
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One last question on the saga of my flight MUC-MIA. My boyfriend booked us a flight home for Christmas through United CPH-MUC-MIA, all on LH, but booked with a United codeshare number. Assuming I would have long used up all my GPUs by December, I didn't bother to get the flights changed to a LH number. By the time I realized I would indeed have 2 GPUs left over, Q class was no longer available from Lufthansa so they wouldn't switch us to a LH codeshare (tried with multiple agents, no dice).

I just got an ExpertFlyer notification that the flight is now Q7. The only complication now is that I paid to reserve us both aisle seats in Economy. Do you think if I call to have our tickets moved to the LH flight number and apply GPUs, we'll lose our seat reservations?

FWIW the flight is F1 A1 J6 C6 D5 Z5 P2 G6 E3 N0 Y9 B9 M9 U9 H9 Q7 V5 W3 S1 T0 L0 K0.
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Old Dec 18, 18, 4:52 am
  #523  
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Originally Posted by dc89 View Post
One last question on the saga of my flight MUC-MIA. My boyfriend booked us a flight home for Christmas through United CPH-MUC-MIA, all on LH, but booked with a United codeshare number. Assuming I would have long used up all my GPUs by December, I didn't bother to get the flights changed to a LH number. By the time I realized I would indeed have 2 GPUs left over, Q class was no longer available from Lufthansa so they wouldn't switch us to a LH codeshare (tried with multiple agents, no dice).

I just got an ExpertFlyer notification that the flight is now Q7. The only complication now is that I paid to reserve us both aisle seats in Economy. Do you think if I call to have our tickets moved to the LH flight number and apply GPUs, we'll lose our seat reservations?

FWIW the flight is F1 A1 J6 C6 D5 Z5 P2 G6 E3 N0 Y9 B9 M9 U9 H9 Q7 V5 W3 S1 T0 L0 K0.
call LH once you made the switch, like right away. They should have a record of you paying (and you should as well) so either they can refund and you can re-apply or they can move you. That being said, J6 is not looking that good ...
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Old Dec 18, 18, 5:53 am
  #524  
 
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Originally Posted by jsloan View Post
Alternatively, ExpertFlyer offers inventory alerts. It costs $10/month, but might be worth it.

I still agree that LH should be willing to open space, but if they're really not, an alert that said "hey, Q space is open now" would be invaluable.
Originally Posted by cfischer View Post
call LH once you made the switch, like right away. They should have a record of you paying (and you should as well) so either they can refund and you can re-apply or they can move you. That being said, J6 is not looking that good ...
I so appreciate you entertaining all of my pedantic questions about this stupid flight! Of course now, just as the US offices for Lufthansa is opening (I've learned over the course of this effort that you can't get anything to happen before 8 AM ET if Lufthansa's US office needs to be involved), Q is back down to 1. I think I'm just going to make peace with our long economy flight and save the GPUs for Q1 2019 since I can get them extended. Right now, ExpertFlyer is showing that the seats next to both of us are blocked (we're both 1K/*G) so fingers crossed that a Christmas miracle takes place and that stays true... or I'll just have an extra plane wine and buy myself something special for my Kindle.
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Old Dec 18, 18, 10:33 am
  #525  
 
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Originally Posted by cfischer View Post
That being said, J6 is not looking that good ...
J6 G6.. without a peek at the seatmap and a good guess, hard to tell if PE is overbooked (a common occurrence).
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