Jan 23, 2015, 7:28 am
Last edit by: WineCountryUA
Upgrading Flights Operated by ANA , Lufthansa or COPA
Partner PlusPoints Upgrade Awards
For general information on upgrading ANA or Lufthansa flights with PlusPoints (note to use miles is a separate process) see Upgrading Flights Operated by ANA , Lufthansa or COPA You actually request the upgrade through the online form, here: Partner PlusPoints Upgrade Awards
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply PlusPounts
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
For C->F upgrade, J, D, C fares are eligible, Z and P fares are not
.
LH booking class P, Z upgreadable for miles and eVouchers
From April to September 2018 it was possible to confirm and waitlist P,Z-class LH flights with a PlusPoints. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.
Checking for Upgrade Availability
Upgrades to E, C and F come from the R, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Checking for availability prior to calling
Use ANA or even united.com to see availability.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate set of PlusPoints
A single set of PlusPoints can be used to only upgrade a single LH flight segment, And that PlusPoints cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH upgrades to reflect this change.
Premium Eco To Biz Upgrade
Archive Thread: Lufthansa GPUs Go Electronic {Archive}
Related Thread
How to upgrade with UA miles on Star Alliance carriers
Partner PlusPoints Upgrade Awards
For general information on upgrading ANA or Lufthansa flights with PlusPoints (note to use miles is a separate process) see Upgrading Flights Operated by ANA , Lufthansa or COPA You actually request the upgrade through the online form, here: Partner PlusPoints Upgrade Awards
Per United web support, you only need to fill in the required* info.
**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.
Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.
(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)
Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.
Eligible Economy Fares to Apply PlusPounts
Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
... Just check the tables here: https://www.miles-and-more.com/onlin...l=en&cid=18002
.
From April to September 2018 it was possible to confirm and waitlist P,Z-class LH flights with a PlusPoints. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.
Checking for Upgrade Availability
Upgrades to E, C and F come from the R, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)
In case of upgrade clearing but eticket refresh problems:
Originally Posted by oliver2002
Both longhaul LH segments cleared into I after being on waitlist. The first didnt get stickered, so the DCS (amadeus altea) rejected online and agent checkin. The eticket helpdesk had to manually update the first coupon for the DCS to accept the coupon. My seat in C was safe, since the PNR was updated correctly, just the ticket was not updated completely to the satisfaction of the DCS. Everyone looking at the booking agreed the upgrade was legit, so you will not be denied boarding or downgraded, just budget enough time
Originally Posted by oliver2002
The LH GA must have called the eticket helpdesk and pointed out the * SSR remark in your reservation that shows an upgrade was applied and the e-ticket just needed a fix/sticker. See my experience above.
To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]
Regarding ticket stock, Oliver reports:
Each LH flight segment requires a separate set of PlusPoints
A single set of PlusPoints can be used to only upgrade a single LH flight segment, And that PlusPoints cannot be extended to include another LH flight segment or another UA flight segment.
Problems getting mileage credit for upgraded LH segments
Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.
You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.
T-10
While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH upgrades to reflect this change.
Premium Eco To Biz Upgrade
Related Thread
How to upgrade with UA miles on Star Alliance carriers
LH Electronic PlusPts Upgrades -How to use, will it clear?, issues w/flight credit,..
Feb 22, 2024, 4:05 pm
#451
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Question 1: Can one have a PP upgrade deleted and if so how? Yes, UA needs to pull that UG request. You'll need to call.
Question 2: If I were successful in deleting the upgrade and then checking in, could I then make a request for a PP upgrade? No
Question 3: Does an upgrade request really block the ability to check in online? Yes, sometimes
Question 2: If I were successful in deleting the upgrade and then checking in, could I then make a request for a PP upgrade? No
Question 3: Does an upgrade request really block the ability to check in online? Yes, sometimes
Feb 22, 2024, 4:58 pm
#452
Join Date: Nov 2019
Location: Latin America
Programs: UA1k
Posts: 14
Ok... Here are the reasons:
1. I would like to get my seat selected now before everyone else checks in and I get stuck in a bad seat. It seems that LH blocks purchasing seats 50-some hours before flight. I know, I should have done it sooner but this is a LH re-booked flight from the strikes on Tues/Wed.
2. The flight departs late at night and my only option for flights from my current location to the departure airport arrive early morning. The LH counter opens many hours after I arrive. If I have a boarding pass I can access one of several clubs.
3. I am not checking my bag so I would prefer to stay air side on arrival and not have to go to the LH counter and then subject myself to the security lines (no *G, biz class or any other expedited lane at this airport).
Life for us Latin America UA customers is more complicated than US based.
Thanks for your info!!! My only comment is that when I called UA neither the 1K reservations or MileagePlus agents could cancel an upgrade. One agent said "I've been here 21 years and have never seen it happen".
1. I would like to get my seat selected now before everyone else checks in and I get stuck in a bad seat. It seems that LH blocks purchasing seats 50-some hours before flight. I know, I should have done it sooner but this is a LH re-booked flight from the strikes on Tues/Wed.
2. The flight departs late at night and my only option for flights from my current location to the departure airport arrive early morning. The LH counter opens many hours after I arrive. If I have a boarding pass I can access one of several clubs.
3. I am not checking my bag so I would prefer to stay air side on arrival and not have to go to the LH counter and then subject myself to the security lines (no *G, biz class or any other expedited lane at this airport).
Life for us Latin America UA customers is more complicated than US based.
Thanks for your info!!! My only comment is that when I called UA neither the 1K reservations or MileagePlus agents could cancel an upgrade. One agent said "I've been here 21 years and have never seen it happen".
Last edited by WineCountryUA; Feb 22, 2024 at 4:59 pm Reason: merged consecutive posts by same member
Feb 22, 2024, 7:33 pm
#453
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
An uncleared upgrade can be cancelled. I have had to do it when changing a ticket (else it creates a mess), it it most certainly can be done.
There are many reasons why LH may not allow OLCI, you frustratingly find that the removal of the UG request doesn’t help with that.
Are there check-in kiosks airside? Or CS or transfer counters? There are often options beyond going landside to check in.
There are many reasons why LH may not allow OLCI, you frustratingly find that the removal of the UG request doesn’t help with that.
Are there check-in kiosks airside? Or CS or transfer counters? There are often options beyond going landside to check in.
Feb 26, 2024, 11:01 pm
#454
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
Posts: 778
Up-thread there are posts claiming 90+% upgrade rate to LH F from J. My flight is now F0 a few days out. Upgrade to F remains waitlisted. Odds of clearing? LH440 FRA-IAH on Saturday March 2. If not good, I may switch to UA J for the Polaris seats. Any tips to push thru upgrade (saw up-thread about talking to SEN lounge staff)?
PS FRA-SFO is F6 but would get me into Houston 6hrs later than the nonstop (missing family time). I'm reminded of the old German folk tale about the man who spent too much time chasing LH F at the expense of time with his family, only to regret it in twilight years ...
PS FRA-SFO is F6 but would get me into Houston 6hrs later than the nonstop (missing family time). I'm reminded of the old German folk tale about the man who spent too much time chasing LH F at the expense of time with his family, only to regret it in twilight years ...
Feb 28, 2024, 7:47 am
#455
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Up-thread there are posts claiming 90+% upgrade rate to LH F from J. My flight is now F0 a few days out. Upgrade to F remains waitlisted. Odds of clearing? LH440 FRA-IAH on Saturday March 2. If not good, I may switch to UA J for the Polaris seats. Any tips to push thru upgrade (saw up-thread about talking to SEN lounge staff)?
PS FRA-SFO is F6 but would get me into Houston 6hrs later than the nonstop (missing family time). I'm reminded of the old German folk tale about the man who spent too much time chasing LH F at the expense of time with his family, only to regret it in twilight years ...
PS FRA-SFO is F6 but would get me into Houston 6hrs later than the nonstop (missing family time). I'm reminded of the old German folk tale about the man who spent too much time chasing LH F at the expense of time with his family, only to regret it in twilight years ...
FRA-SFO used to be super hard to clear, but recently it has been more straightforward. One option is to wait till T-72h and see if LH opens up O award seats, then you know it would clear right away and making that change can make sense. I wouldn't change flights just to get on another WL tbh. The non-stop UA is completely serviceable and I'd certainly prefer that over LH J.
Feb 28, 2024, 7:55 am
#456
Join Date: Jun 2023
Location: ZRH
Programs: UA: 1K
Posts: 18
Multiple pax on PNR
Question to the gurus: for a reservation with multiple pax(2) one still requests each PP upgrade separately via the form, correct? Do they also clear individually ? Or would they only clear if two upgrade spaces are open at any given time?
thanks !
thanks !
Feb 28, 2024, 9:49 am
#457
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
Posts: 778
Yup, > 90% success rate for me. 100% on the past year. That said, F0 is not good. Now, there can be misconnects and last minute changes that will open up space. The service desk in the SEN lounge can help when e.g. it is F2 ... and they see you are #1 on the list. They can call and flight manager and see if he/she is willing to clear it ... such that the pax can use the FCL/T. On F0 ... you'll have to wait till the gate to see, if someone is a no-show.
FRA-SFO used to be super hard to clear, but recently it has been more straightforward. One option is to wait till T-72h and see if LH opens up O award seats, then you know it would clear right away and making that change can make sense. I wouldn't change flights just to get on another WL tbh. The non-stop UA is completely serviceable and I'd certainly prefer that over LH J.
FRA-SFO used to be super hard to clear, but recently it has been more straightforward. One option is to wait till T-72h and see if LH opens up O award seats, then you know it would clear right away and making that change can make sense. I wouldn't change flights just to get on another WL tbh. The non-stop UA is completely serviceable and I'd certainly prefer that over LH J.
Feb 28, 2024, 10:00 am
#458
Join Date: Dec 2017
Posts: 18
LH454 Apr 18
Hi United/LH collective hive mind! A couple of quick questions.
Context: I'm on a 016 ticket with travel booked SFO-ORD-VIE outbound (C class) and then VIE-FRA-SFO return (D class). FRA-SFO is booked on the LH flight number, 454. I applied PlusPoints for a first upgrade and got the waitlist (which sort of surprised me given the inventory). Current fare buckets from ExpertFlyer are: F8 A7 J9 C9 D9 Z9 P9 G9 E9 N6 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9. When I go to the LH site to manage my flight, I'm offered an upgrade from biz to first for $1270.
1. What do we think the odds are of this clearing? I assume pretty high.
2. When the trip was first booked, the UA site showed the whole itinerary (as I'd expect). After I applied the PlusPoints, now UA site/app only show the outbound leg. I assume there's no issue here since I see the full itinerary on LH as well as on my Concur portal. Hadn't seen any other reports of this issue, though, so was curious.
Thanks!
Context: I'm on a 016 ticket with travel booked SFO-ORD-VIE outbound (C class) and then VIE-FRA-SFO return (D class). FRA-SFO is booked on the LH flight number, 454. I applied PlusPoints for a first upgrade and got the waitlist (which sort of surprised me given the inventory). Current fare buckets from ExpertFlyer are: F8 A7 J9 C9 D9 Z9 P9 G9 E9 N6 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9. When I go to the LH site to manage my flight, I'm offered an upgrade from biz to first for $1270.
1. What do we think the odds are of this clearing? I assume pretty high.
2. When the trip was first booked, the UA site showed the whole itinerary (as I'd expect). After I applied the PlusPoints, now UA site/app only show the outbound leg. I assume there's no issue here since I see the full itinerary on LH as well as on my Concur portal. Hadn't seen any other reports of this issue, though, so was curious.
Thanks!
Feb 28, 2024, 11:38 am
#459
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 199
When the trip was first booked, the UA site showed the whole itinerary (as I'd expect). After I applied the PlusPoints, now UA site/app only show the outbound leg. I assume there's no issue here since I see the full itinerary on LH as well as on my Concur portal. Hadn't seen any other reports of this issue, though, so was curious.
- Booked SFO-MUC-MAD-FRA-ORD-MSP with everything up to FRA on LH flights with LH flight number in Q.
- Went into the upgrade page and (two transactions) upgraded SFO-MUC-MAD to business using plus points (I know 40 PP for Eurobiz is a waste, but my wife is already in biz)
- Instantly, the MAD-FRA leg disappeared on United Trips. Upgrade was showing on SFO-MUC Also got the warning, reservation has changed, call United Reservations to get the ticket reissued.
- Last night I called, took them 30 minutes and two reps, but everything was restored, including the upgrade. They said not to worry about the warning, that it would clear when LH processed the ticket again.
- This morning, the warning was still there, but the MUC-MAD leg should up twice in my UA itinerary, once in coach, once in biz.
- This morning I went in and upgraded MAD-FRA using PP and also changed my seat on MUC-MAD.
- Immediately the UA itinerary changed. Now showing the correct business seat on both versions of the MUC-MAD flight and the FRA-MAD flight is missing. Warning is still present.
- I'm going to wait a day or two and see if things clear before I call to fix.
- UA premium chat can't do anything about changing a UA code share to UA flight number
- Whoever answers the UA 1k line can't do anything about it, but they understand what needs to be done and transfer you quickly to web support
- Web support knew what needed to be done couldn't seem to get Q class SFO-MUC on UA codeshare to flip to LH flight number. They said that pricing said that K or Y were all that were available under LH flight number. Once I made it SFO-MUC-MAD it was easy to switch to LH flight number.
Feb 29, 2024, 5:06 am
#460
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Hi United/LH collective hive mind! A couple of quick questions.
Context: I'm on a 016 ticket with travel booked SFO-ORD-VIE outbound (C class) and then VIE-FRA-SFO return (D class). FRA-SFO is booked on the LH flight number, 454. I applied PlusPoints for a first upgrade and got the waitlist (which sort of surprised me given the inventory). Current fare buckets from ExpertFlyer are: F8 A7 J9 C9 D9 Z9 P9 G9 E9 N6 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9. When I go to the LH site to manage my flight, I'm offered an upgrade from biz to first for $1270.
1. What do we think the odds are of this clearing? I assume pretty high.
2. When the trip was first booked, the UA site showed the whole itinerary (as I'd expect). After I applied the PlusPoints, now UA site/app only show the outbound leg. I assume there's no issue here since I see the full itinerary on LH as well as on my Concur portal. Hadn't seen any other reports of this issue, though, so was curious.
Thanks!
Context: I'm on a 016 ticket with travel booked SFO-ORD-VIE outbound (C class) and then VIE-FRA-SFO return (D class). FRA-SFO is booked on the LH flight number, 454. I applied PlusPoints for a first upgrade and got the waitlist (which sort of surprised me given the inventory). Current fare buckets from ExpertFlyer are: F8 A7 J9 C9 D9 Z9 P9 G9 E9 N6 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9. When I go to the LH site to manage my flight, I'm offered an upgrade from biz to first for $1270.
1. What do we think the odds are of this clearing? I assume pretty high.
2. When the trip was first booked, the UA site showed the whole itinerary (as I'd expect). After I applied the PlusPoints, now UA site/app only show the outbound leg. I assume there's no issue here since I see the full itinerary on LH as well as on my Concur portal. Hadn't seen any other reports of this issue, though, so was curious.
Thanks!
Something like this has happened twice to me with the same itinerary:
- Booked SFO-MUC-MAD-FRA-ORD-MSP with everything up to FRA on LH flights with LH flight number in Q.
- Went into the upgrade page and (two transactions) upgraded SFO-MUC-MAD to business using plus points (I know 40 PP for Eurobiz is a waste, but my wife is already in biz)
- Instantly, the MAD-FRA leg disappeared on United Trips. Upgrade was showing on SFO-MUC Also got the warning, reservation has changed, call United Reservations to get the ticket reissued.
- Last night I called, took them 30 minutes and two reps, but everything was restored, including the upgrade. They said not to worry about the warning, that it would clear when LH processed the ticket again.
- This morning, the warning was still there, but the MUC-MAD leg should up twice in my UA itinerary, once in coach, once in biz.
- This morning I went in and upgraded MAD-FRA using PP and also changed my seat on MUC-MAD.
- Immediately the UA itinerary changed. Now showing the correct business seat on both versions of the MUC-MAD flight and the FRA-MAD flight is missing. Warning is still present.
- I'm going to wait a day or two and see if things clear before I call to fix.
- UA premium chat can't do anything about changing a UA code share to UA flight number
- Whoever answers the UA 1k line can't do anything about it, but they understand what needs to be done and transfer you quickly to web support
- Web support knew what needed to be done couldn't seem to get Q class SFO-MUC on UA codeshare to flip to LH flight number. They said that pricing said that K or Y were all that were available under LH flight number. Once I made it SFO-MUC-MAD it was easy to switch to LH flight number.
I hope all is o.k. ultimately, but DO NOT call to get the ticket re-issued. This is not only completely unnecessary (see this thread), it greatly messes up things on the LH end.
Feb 29, 2024, 2:09 pm
#461
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Both or none. You'd have to first split the PNR and then request UGs if you wanted them to clear 1 by 1. 2 pax need upgrades for both
Feb 29, 2024, 2:32 pm
#462
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 199
Good luck, but you did many things that one should absolutely never ever do on upgraded LH reservations. Do not call. Never ever get the ticket re-issued. Completely ignore all warning on united.com that such is necessary.
I hope all is o.k. ultimately, but DO NOT call to get the ticket re-issued. This is not only completely unnecessary (see this thread), it greatly messes up things on the LH end.
I hope all is o.k. ultimately, but DO NOT call to get the ticket re-issued. This is not only completely unnecessary (see this thread), it greatly messes up things on the LH end.
I read the wiki, and scanned the thread but didn't find the specific advice you gave, maybe these should go in the wiki:
- Don't worry or do anything about the warning
- Don't worry about segments disappearing from UA website
- Do not call, do not get tickets re-issued.
Feb 29, 2024, 5:17 pm
#463
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,962
Lufthansa.com should not show 2 segments. Should only show the upgraded segment. What United.com shows is irrelevant.
Difficult to tell if there is an issue, I would definitely call Lufthansa to make sure and check that the segments have the correct ticket numbers associated with them.
Difficult to tell if there is an issue, I would definitely call Lufthansa to make sure and check that the segments have the correct ticket numbers associated with them.
Mar 1, 2024, 1:50 pm
#464
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
Posts: 778
An uncleared upgrade can be cancelled. I have had to do it when changing a ticket (else it creates a mess), it it most certainly can be done.
There are many reasons why LH may not allow OLCI, you frustratingly find that the removal of the UG request doesn’t help with that.
Are there check-in kiosks airside? Or CS or transfer counters? There are often options beyond going landside to check in.
There are many reasons why LH may not allow OLCI, you frustratingly find that the removal of the UG request doesn’t help with that.
Are there check-in kiosks airside? Or CS or transfer counters? There are often options beyond going landside to check in.
I had to change ticket to DUS-LHR-IAH for an extra $900. Really frustrating.
I'm really surprised LH does not have at least one agent at Rail & Fly stations .... Or at least tell DB agents how to handle.
Mar 2, 2024, 9:33 am
#465
Join Date: Mar 2016
Posts: 3
Flight for my new BOSS
I recently took over helping the executive team at my company booking their travel.
We still use a TA but- I basically print off the flights - walk them thru options and then book based on their preferences.
Of course the first flight I booked is stressing me out-
The CTO is accustomed to flying premium economy. I did not know this. He is a 1k with united.
I booked a direct flight LH flight BOS to FRA thinking he’d be able to use his UA status.
After we booked the flight the TA informed me there was no extended seats available in economy. I was able to book 33C aisle seat.
I mentioned to the CTO using his status points to upgrade and he seemed interested but doesn’t know how to utilize the UA portal.
I called UA they couldn’t see his LH reservation at all. UA Agent said it needed to booked with a UA flight code. TA said that was wrong.
I found the online link to submit a request but without his login info I am stuck.
Any how what’s the likelyhood of him getting upgraded from economy to economy plus, H class, using pluspoints? BOS to FRA, April 13th. Do I try to force this agenda?
I am at the point i feel like I need to go to the vp of HR and ask to spend an extra 3k for the premium seat- because I booked an LH flight instead of A UA flight.
We still use a TA but- I basically print off the flights - walk them thru options and then book based on their preferences.
Of course the first flight I booked is stressing me out-
The CTO is accustomed to flying premium economy. I did not know this. He is a 1k with united.
I booked a direct flight LH flight BOS to FRA thinking he’d be able to use his UA status.
After we booked the flight the TA informed me there was no extended seats available in economy. I was able to book 33C aisle seat.
I mentioned to the CTO using his status points to upgrade and he seemed interested but doesn’t know how to utilize the UA portal.
I called UA they couldn’t see his LH reservation at all. UA Agent said it needed to booked with a UA flight code. TA said that was wrong.
I found the online link to submit a request but without his login info I am stuck.
Any how what’s the likelyhood of him getting upgraded from economy to economy plus, H class, using pluspoints? BOS to FRA, April 13th. Do I try to force this agenda?
I am at the point i feel like I need to go to the vp of HR and ask to spend an extra 3k for the premium seat- because I booked an LH flight instead of A UA flight.
