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LH Electronic PlusPts Upgrades -How to use, will it clear?, issues w/flight credit,..

LH Electronic PlusPts Upgrades -How to use, will it clear?, issues w/flight credit,..

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Old Sep 17, 22, 3:27 am   -   Wikipost
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Upgrading Flights Operated by ANA , Lufthansa or COPA

Partner PlusPoints Upgrade Awards

For general information on upgrading ANA or Lufthansa flights with PlusPoints (note to use miles is a separate process) see Upgrading Flights Operated by ANA , Lufthansa or COPA You actually request the upgrade through the online form, here: Partner PlusPoints Upgrade Awards

Per United web support, you only need to fill in the required* info.

**The LH flight you are upgrading must be an LH flight, not a UA codeshare flight. If you have a UA codeshare flight, you can call websupport and they will (put you on hold and] change your itinerary to one with an LH flight#.

Note that UA websupport might give you a new ticket # when you do the above, but if the original ticket # was 016 UA stock, it will remain so, and thus you will still be earning RDMs at the UA rate (11x for a 1K), not the *A rate. In case of a $6000 biz fare for LAX-FRA that you are trying to upgrade to F for example, as a 1K you would earn 66,000 UA RDM if booked as a UA flight. And even though after booking you get them to change the UA flight # from a UA codeshare flight to an LH flight, the 016 ticket stock sticks, and you earn 66,000 RDMs.

(FYI, had the ticket stock been an LH stock, the RDM's earned would be 5790 miles x 150% = 8685 RDMs. Big difference)

Note that sometimes the online upgrading does not work, and you may get an error message to call an 877 number, which is now defunct but still resides on .bomb...Ignore it and just call web support. They might put you on hold while they call LH but they will get the job done.

Eligible Economy Fares to Apply PlusPounts

Upgradeable to business fares include U/H/Q the lowest eligible economy fares. G&E the two top premium economy fares and Y/B/M the most expensive economy fares. (http://www.flyertalk.com/forum/24219165-post205.html)While UA has not changed their T&Cs, LH appears to have expanded the potential fare classes
Originally Posted by oliver2002 View Post
For C->F upgrade, J, D, C fares are eligible, Z and P fares are not

.
Originally Posted by andywaw View Post
Effective April 20th, 2018, all Lufthansa revenue Business Class fares, including P and Z, are eligible to be upgraded to First Class using miles or eVouchers. ...
LH booking class P, Z upgreadable for miles and eVouchers
From April to September 2018 it was possible to confirm and waitlist P,Z-class LH flights with a PlusPoints. Confirming and waitlisting is no now longer possible, but previously waitlisted segments will continue to clear as/if available.

Checking for Upgrade Availability

Upgrades to E, C and F come from the R, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too. (http://www.flyertalk.com/forum/24861289-post342.html)

In case of upgrade clearing but eticket refresh problems:

Originally Posted by oliver2002
Both longhaul LH segments cleared into I after being on waitlist. The first didnt get stickered, so the DCS (amadeus altea) rejected online and agent checkin. The eticket helpdesk had to manually update the first coupon for the DCS to accept the coupon. My seat in C was safe, since the PNR was updated correctly, just the ticket was not updated completely to the satisfaction of the DCS. Everyone looking at the booking agreed the upgrade was legit, so you will not be denied boarding or downgraded, just budget enough time
Originally Posted by oliver2002
The LH GA must have called the eticket helpdesk and pointed out the * SSR remark in your reservation that shows an upgrade was applied and the e-ticket just needed a fix/sticker. See my experience above.
Checking for availability prior to calling
Originally Posted by oliver2002 View Post
Upgrades to E, C and F come from the N, I and O fare bucket, but its a subset, which theoretically is not the same as the award subset. If awards are available it is a strong indication the upgrade is available too.
Use ANA or even united.com to see availability.

To check if C/F upgrades may open up, ask in this thread: Determining LH Y/C/F loads? [the help me guesstimate loads thread]

Regarding ticket stock, Oliver reports:
Originally Posted by oliver2002 View Post
Any ticket stock will do.
Each LH flight segment requires a separate set of PlusPoints
A single set of PlusPoints can be used to only upgrade a single LH flight segment, And that PlusPoints cannot be extended to include another LH flight segment or another UA flight segment.


Problems getting mileage credit for upgraded LH segments

Numerous reports of denial of mileage credits (RDMs, PQMs, PQSs, PQDs) for upgraded tickets. This issue is probably due to LH uses the same fare bucket for mileage awards and upgrades. It seems patience, persistence, and documentation of the originally paid fare are needed to get credit.

You probably won't get credit by simply submitting the online form or asking a CSR to do so for you. A CSR needs to submit a System Issue Form, together with the mileage request, explaining that you flew in I class, but you paid for a mileage-earning booking class.

T-10

While the original system did not allow the upgrade waitlist to carry on past t-10 hours, the have been multiple reports that this is no longer the case. If not cleared in advance - the upgrade wait-list will last all the way until the door closing. UA has not updated the text on the LH upgrades to reflect this change.

Premium Eco To Biz Upgrade

Originally Posted by WineCountryUA View Post
Codeshare with UA fare classes are not eligible for upgrades on LH.

LH requires 40 PlusPloints for G fares
Archive Thread: Lufthansa GPUs Go Electronic {Archive}

Related Thread
How to upgrade with UA miles on Star Alliance carriers
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Old Jul 22, 22, 4:37 pm
  #1471  
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Originally Posted by ei124 View Post
I just called LH regarding the status of a PP upgrade request for a flight on 7/24 thatís currently selling 3 seats in J. The agent said that my upgrade would ďdefinitely be processedĒ and I should call back in 6 hours to confirm.

Is there any truth to this, or was she trying to get me off the phone?
The agent was trying to get you off the phone. J3 is tough, but it might happen. LH clears UGs until the gate. The best the agent might have been able to see is your place on the UG list ... if someone buys 3 J tickets, however ...
My UG rate w/ LH is > 90%. Best of luck.
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Old Jul 22, 22, 7:09 pm
  #1472  
 
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Originally Posted by cfischer View Post
The agent was trying to get you off the phone. J3 is tough, but it might happen. LH clears UGs until the gate. The best the agent might have been able to see is your place on the UG list ... if someone buys 3 J tickets, however ...
My UG rate w/ LH is > 90%. Best of luck.
Thank you for confirming my suspicions . For what itís worth the upgrade did indeed clear.
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Old Jul 22, 22, 7:15 pm
  #1473  
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Originally Posted by ei124 View Post
Thank you for confirming my suspicions . For what itís worth the upgrade did indeed clear.

Within 6 hours?
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Old Jul 22, 22, 8:59 pm
  #1474  
 
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Originally Posted by TomMM View Post
Within 6 hours?
Correct 😂
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Old Jul 27, 22, 1:07 pm
  #1475  
 
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I just had a problem with a "confirmed" PlusPoints upgrade on LH from TLL-FRA (booked M). I had already requested PlusPoints upgrades on my UA transatlantic flights outbound and returning.
After a schedule change, and talk with 1K desk, I used the online page to upgrade TLL-FRA, and got a screenshot confirming it, as well as confirmation email in June.

No problem (last minute clearning) on outbound transatlantic- which also meant "split records" when hubby and I were upgraded. .
However, on the return, the TLL-FRA LH PlusPoints upgrade to Business apparently was "cancelled" (or downgraded again to M) the day before the flight. LH said it had been "waitlisted" rather than confirmed. I showed them the printouts (always print and carry such). Since the ticket was booked via UA, they shrugged. 1K couldn't help. Only 9 of 30 Business seats were taken. The flight staff realized the issue, however.

While my UA upgrade on return was not cleared, that should NOT have impacted the "confirmed" LH flight. The PlusPoints upgrade request on UA should not have affected nor included LH. If indeed it was waitlisted and not truly confirmed, then I (or at least UA) should have been notified.
I had called two days before, however, and was told by 1K that all was in order for the return flight (even with 2 records for us now).

That really didn't look good. Is there a known error with LH+UA PlusPoints upgrade queues? These should not mix.
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Old Jul 27, 22, 1:36 pm
  #1476  
 
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Originally Posted by flyzabit View Post
I just had a problem with a "confirmed" PlusPoints upgrade on LH from TLL-FRA (booked M). I had already requested PlusPoints upgrades on my UA transatlantic flights outbound and returning.
After a schedule change, and talk with 1K desk, I used the online page to upgrade TLL-FRA, and got a screenshot confirming it, as well as confirmation email in June.

No problem (last minute clearning) on outbound transatlantic- which also meant "split records" when hubby and I were upgraded. .
However, on the return, the TLL-FRA LH PlusPoints upgrade to Business apparently was "cancelled" (or downgraded again to M) the day before the flight. LH said it had been "waitlisted" rather than confirmed. I showed them the printouts (always print and carry such). Since the ticket was booked via UA, they shrugged. 1K couldn't help. Only 9 of 30 Business seats were taken. The flight staff realized the issue, however.

While my UA upgrade on return was not cleared, that should NOT have impacted the "confirmed" LH flight. The PlusPoints upgrade request on UA should not have affected nor included LH. If indeed it was waitlisted and not truly confirmed, then I (or at least UA) should have been notified.
I had called two days before, however, and was told by 1K that all was in order for the return flight (even with 2 records for us now).

That really didn't look good. Is there a known error with LH+UA PlusPoints upgrade queues? These should not mix.
Iíve run into a very similar (and very frustrating) situation where ticket changes unrelated to my LH segment have resulted in losing my PP upgrade on LH. Nobody from GS or LH has been able to help. UA needs to come up with a better solution.
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Old Jul 27, 22, 3:00 pm
  #1477  
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ticket changes are always problematic w/ LH +P upgrades. Doesn't sound like the ticket was re-issued, however. Splitting the PNR should not cause a problem.
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Old Jul 27, 22, 4:15 pm
  #1478  
 
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When I checked 2 days before the return flight, 1K desk said it had been properly re-synced and ticketed.
The change back to M was supposedly the next day, the day before my flight.
Next time (if there is one), I'll call Lufthansa to verify, but it had looked fine previously (before the split records) in the LH app and website.
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Old Jul 27, 22, 4:37 pm
  #1479  
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Originally Posted by flyzabit View Post
1K desk said it had been properly re-synced and ticketed.
None if that is necessary and it can cause harm if an agent is trying to mess with a reservation that has a cleared LH upgrade. My guess is something happened there that was unintended and it refunded it PlusPoints.

As long as lufthansa.com shows this correctly (no need to call) it is all fine. If LH.com does not show the UGed segment (only) then there is an issue that needs sorting out.
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Old Aug 10, 22, 5:21 pm
  #1480  
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How does one call "websupport" (and what do you say) to get a codeshare switched to the native flight number? Just got rebooked in D class on an LH flight that's currently F8.
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Old Aug 10, 22, 7:18 pm
  #1481  
 
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Originally Posted by canadiancow View Post
How does one call "websupport" (and what do you say) to get a codeshare switched to the native flight number? Just got rebooked in D class on an LH flight that's currently F8.
You don't need to call web support per se. Any UA agent should be able to switch a codeshare to the native flight number, perhaps with some help from a supervisor. Just say "I am booked on this LH flight on the UA codeshare flight number and would like to convert it to the native LH flight number so that I can apply an upgrade, can you help?"
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Old Aug 10, 22, 11:18 pm
  #1482  
 
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Originally Posted by dkc192 View Post
Any UA agent should be able to switch a codeshare to the native flight number, perhaps with some help from a supervisor. Just say "I am booked on this LH flight on the UA codeshare flight number and would like to convert it to the native LH flight number so that I can apply an upgrade, can you help?"
Yep, regular phone agent was able to handle this recently. Took a few minutes for them to get it done.
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Old Aug 10, 22, 11:36 pm
  #1483  
 
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Originally Posted by canadiancow View Post
How does one call "websupport" (and what do you say) to get a codeshare switched to the native flight number? Just got rebooked in D class on an LH flight that's currently F8.
Just call the regular line and do it quickly because at F8 you're a serious chance to clear right away.
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Old Aug 11, 22, 7:53 pm
  #1484  
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Originally Posted by canadiancow View Post
How does one call "websupport" (and what do you say) to get a codeshare switched to the native flight number? Just got rebooked in D class on an LH flight that's currently F8.
was in D originally as well? Then it should be easy. If rebooking put it into D that is trickier.
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Old Aug 11, 22, 11:33 pm
  #1485  
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It was P originally. Noted though, so I'll keep it in mind.
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