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-   -   UX vs Mainline Numbers? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1630962-ux-vs-mainline-numbers.html)

O62 Nov 23, 2014 9:24 am

UX vs Mainline Numbers?
 
Curiously, about what percent of UA flying is comprised of UX vs Maineline both in terms of total passengers moved and aircraft movements. Is there way to grab this data anywhere?

I ask because regional flying seems to be a big factor in the legacies in the US yet regionals are seemingly always given the shaft in terms of customer experience: poor if any food options, incredibly cramped gates/terminals at airports, outsourced/less experienced airport staff, high delay/cancellation rates? (and yes smaller planes, but I take that to be an acceptable choice in order to effectively serve smaller markets). Why alienate such a (maybe) large segment of your customers?

Is it because they simply can and choose money by doing so? Is it because it's too hard to do quality control with subsidiaries? Because regional flying was never envisioned to be as extensive/long flights as today?

It never made sense why airlines segregate their brand into two classes of service and everyone seems to go along with it, including airport designers ("Oh yes, we can have 6 50-seat jets board out of the same time in 3 adjacent gates, no problem, it's regional!" I'm looking at you, concourse F in ORD, or even the newish regional extension at DEN"

CO_Nonrev_elite Nov 23, 2014 10:36 am


Originally Posted by JoseVerde (Post 23885066)
Curiously, about what percent of UA flying is comprised of UX vs Maineline both in terms of total passengers moved and aircraft movements. Is there way to grab this data anywhere?

I ask because regional flying seems to be a big factor in the legacies in the US yet regionals are seemingly always given the shaft in terms of customer experience: poor if any food options, incredibly cramped gates/terminals at airports, high delay/cancellation rates? (and yes smaller planes, but I take that to be an acceptable choice in order to effectively serve smaller markets). Why alienate such a (maybe) large segment of your customers?

Is it because they simply can and choose money by doing so? Is it because it's too hard to do quality control with subsidiaries? Because regional flying was never envisioned to be as extensive/long flights as today?

It never made sense why airlines segregate their brand into two classes of service and everyone seems to go along with it, including airport designers ("Oh yes, we can have 6 90-seat jets board out of the same time in 3 adjacent gates, no problem, it's regional!" I'm looking at you, concourse F in ORD, or even the newish regional extension at DEN"

I know someone posted this information a few months ago, so while it isn't always easy to find things using the search, if someone doesn't repost, it is in there somewhere. I do remember that for United over 70% of the take off and landings at ORD / DEN were express.

mduell Nov 23, 2014 12:16 pm


Originally Posted by JoseVerde (Post 23885066)
Curiously, about what percent of UA flying is comprised of UX vs Maineline both in terms of total passengers moved and aircraft movements. Is there way to grab this data anywhere?

As scheduled systemwide 11/1/14-10/31/15 inclusive:
Code:

operator | flights | seats | asm
----------+---------+-------+----
 mainline | 38%    | 63%  | 86%
 express  | 62%    | 37%  | 14%


Originally Posted by JoseVerde (Post 23885066)
I ask because regional flying seems to be a big factor in the legacies in the US yet regionals are seemingly always given the shaft in terms of customer experience: poor if any food options, incredibly cramped gates/terminals at airports, high delay/cancellation rates? (and yes smaller planes, but I take that to be an acceptable choice in order to effectively serve smaller markets). Why alienate such a (maybe) large segment of your customers?

The high delay/cancellation rates are largely* out of the express carriers control. The mainline carrier uses the express carrier to mitigate the impact of delay programs on mainline. 15 mainline + 15 express flights scheduled in an hour with only 20 slots now? Cancel 10 express and operate 100% mainline. If it was 30 mainline they'd have to cancel 10 mainline.

*not entirely, some express operators do have operational problems beyond mainline throwing them under the bus


Originally Posted by JoseVerde (Post 23885066)
It never made sense why airlines segregate their brand into two classes of service and everyone seems to go along with it, including airport designers ("Oh yes, we can have 6 90-seat jets board out of the same time in 3 adjacent gates, no problem, it's regional!" I'm looking at you, concourse F in ORD, or even the newish regional extension at DEN"

Perhaps more effective without the hyperbole, since UAX has no 90 seat jets.

O62 Nov 23, 2014 1:32 pm


Originally Posted by mduell (Post 23885749)
As scheduled systemwide 11/1/14-10/31/15 inclusive:
Code:

operator | flights | seats | asm
----------+---------+-------+----
 mainline | 38%    | 63%  | 86%
 express  | 62%    | 37%  | 14%



The high delay/cancellation rates are largely* out of the express carriers control. The mainline carrier uses the express carrier to mitigate the impact of delay programs on mainline. 15 mainline + 15 express flights scheduled in an hour with only 20 slots now? Cancel 10 express and operate 100% mainline. If it was 30 mainline they'd have to cancel 10 mainline.

*not entirely, some express operators do have operational problems beyond mainline throwing them under the bus



Perhaps more effective without the hyperbole, since UAX has no 90 seat jets.

Thanks for the insight. You're right about 90 being hyperbole, but the point stands that regional experience is vastly different.


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