Cannot Check in Online Due to Daylight Savings Elsewhere in the World
Nov 1, 2014, 6:47 pm
#1
Original Poster
Join Date: Apr 2002
Location: Los Angeles, CA, USA
Programs: United Global Services, Lifetime Hilton Diamond
Posts: 350
Cannot Check in Online Due to Daylight Savings Elsewhere in the World
Tried to check in for a flight less than 24 hours away and did not receive the button to check in. Called united.com support and spoke with a supervisor who told me that the problem was daylight savings time related. I then called so called 1k support and spoke with a supervisor in Honolulu who told me that he had been fielding quite a few calls about this happening to other people too.
Normally, this would not frustrate me as much, but I trying to get back on a waiting list to try for an upgrade, but with status on the list tied to order of check in within that 24 hour period, I am not even in the ball game and by the time I can check in-- the list will continue to grow.
Anyone else encountering this?
Normally, this would not frustrate me as much, but I trying to get back on a waiting list to try for an upgrade, but with status on the list tied to order of check in within that 24 hour period, I am not even in the ball game and by the time I can check in-- the list will continue to grow.
Anyone else encountering this?
Nov 1, 2014, 7:08 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,735
1) elite status
2) fare class
3) time of checkin
So a little delay is only going be an issue if the other people with same status and same fare class are checked in earlier.
The time-change issue is a regular issue and should still allow you to checkin just an hour later.
Nov 1, 2014, 7:26 pm
#4
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
Experienced identical issue with my DL flight tomorrow because of day lights savings you have to add one hour to your departure time. Due to the way the computer code is written, while its technically T-25 hrs due to the magic hour showing up at 2AM on Nov 2.
Nov 1, 2014, 9:18 pm
#5
Original Poster
Join Date: Apr 2002
Location: Los Angeles, CA, USA
Programs: United Global Services, Lifetime Hilton Diamond
Posts: 350
Received the check in email an hour later. I am in Los Angeles, where it was 4:55pm when I tried to check in multiple times for the next hour until I received the email and then was able to check in.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
Nov 1, 2014, 9:27 pm
#6
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
Received the check in email an hour later. I am in Los Angeles, where it was 4:55pm when I tried to check in multiple times for the next hour until I received the email and then was able to check in.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
Nov 1, 2014, 9:28 pm
#7
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,906
Received the check in email an hour later. I am in Los Angeles, where it was 4:55pm when I tried to check in multiple times for the next hour until I received the email and then was able to check in.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
Nov 1, 2014, 10:13 pm
#8
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
Your post subject says this is about DST elsewhere...but if you're in LA, this is about DST for you. If your flight is at 455p PST Sunday, t-24 was at 555p today. What is the problem?
Nov 1, 2014, 10:31 pm
#9
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
UA allows online check in 24 hours prior to departure time. It works as advertised.
Check-in is available starting 24 hours before your scheduled departure.
Nov 1, 2014, 10:52 pm
#10
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
{OT comments removed}
UA has the best computer system in the World. It just does not understand DST. Give UA a break.
UA has the best computer system in the World. It just does not understand DST. Give UA a break.
Last edited by WineCountryUA; Nov 1, 2014 at 11:29 pm Reason: OT comments removed
Nov 2, 2014, 1:21 am
#12
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Tried to check in for a flight less than 24 hours away and did not receive the button to check in. Called united.com support and spoke with a supervisor who told me that the problem was daylight savings time related. I then called so called 1k support and spoke with a supervisor in Honolulu who told me that he had been fielding quite a few calls about this happening to other people too.
Normally, this would not frustrate me as much, but I trying to get back on a waiting list to try for an upgrade, but with status on the list tied to order of check in within that 24 hour period, I am not even in the ball game and by the time I can check in-- the list will continue to grow.
Anyone else encountering this?
Normally, this would not frustrate me as much, but I trying to get back on a waiting list to try for an upgrade, but with status on the list tied to order of check in within that 24 hour period, I am not even in the ball game and by the time I can check in-- the list will continue to grow.
Anyone else encountering this?
Nov 2, 2014, 1:41 am
#13
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Received the check in email an hour later. I am in Los Angeles, where it was 4:55pm when I tried to check in multiple times for the next hour until I received the email and then was able to check in.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
I ask not to be annoying, but because that question, when answered, usually reveals the confusion about the upgrade list that is causing the concern in the first place.
Nov 2, 2014, 2:36 am
#14
Original Poster
Join Date: Apr 2002
Location: Los Angeles, CA, USA
Programs: United Global Services, Lifetime Hilton Diamond
Posts: 350
I am aware of the order of priority on the waitlist, but an hour late to be able to check in from my experience does allow others to get on the list before you. Even as a 1K, I know that even 1 or 2 people ahead of you on the upgrade list can make the difference between getting the upgrade and not.
At departure, if you are 1 person away from the upgrade and do not get it-- wouldn't you wonder whether the delay of being able to check in might have been the cause? I plan on contacting UA 1K customer service after the trip and they can easily look it up to see and confirm whether I was impacted or not by this system glitch.
Nov 2, 2014, 5:01 am
#15
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
At departure, if you are 1 person away from the upgrade and do not get it-- wouldn't you wonder whether the delay of being able to check in might have been the cause? I plan on contacting UA 1K customer service after the trip and they can easily look it up to see and confirm whether I was impacted or not by this system glitch.
United's reservation systems likely work with UTC under the hood and then make appropriate time zone adjustments before displaying a particular time of day to the end user.
