Seat selection now available on Mileage Plus AC award tickets {does not always work!}
Mar 12, 2019, 9:03 pm
#17
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Will try twitter if indeed AC twitter team is responsive.
Mar 13, 2019, 9:34 am
#18
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
Just to bring this slightly back on topic for this board, I find that sending direct messages to @UNITED is also a great way to get things resolved quickly with UA issues without calling.
Mar 16, 2019, 9:35 am
#19
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
UA site is working now but I am not sure if that has anything to do with my status changed from nobody to lowly Silver.
Although it is weird process - you have to return to the main screen after each segment in order for the selection to take hold. You cannot navigate from segment to segment, finish them all then return to the main screen - only to see that the first segment selection sticks but the remaining segments do not. So you go back to do one segment at a time.
UA does display a message informing you the Continue button must be clicked in order to finish the seat selection. Still, if you do not navigate back to the main screen, the seat selection fails to stick...
How strange!
Although it is weird process - you have to return to the main screen after each segment in order for the selection to take hold. You cannot navigate from segment to segment, finish them all then return to the main screen - only to see that the first segment selection sticks but the remaining segments do not. So you go back to do one segment at a time.
UA does display a message informing you the Continue button must be clicked in order to finish the seat selection. Still, if you do not navigate back to the main screen, the seat selection fails to stick...
How strange!
Jun 2, 2019, 4:20 pm
#20
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
UA award tickets on AC, how to get seats?
I know there have been discussions on this before but in August I need to book 6 award seats from LAS to YVR for us and our son and his family, just one way. The best offer showing up now on a search is an AC non-stop for 12.5K miles each. Great deal but how can I get seat assignments in advance? We will be traveling with our grands, 2 kids age 5 and 3 at the time of travel so we need some seats together on this one. currently my wife is UA Gold and I am UA silver if that helps any. Does anyone know for sure if I can go to the AC site with my PRN and get seats? Years ago I was able to do it on the phone but I know these things are always changing. Thanks in advance for all of your help.
Jun 2, 2019, 4:28 pm
#22
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
You generally need to pay for advanced seat assignments; however, it may be free to get the children to sit near at least one of the adults. You'd have to contact AC after booking. https://www.aircanada.com/ca/en/aco/home/plan/special-assistance/travelling-with-children.html
Jun 2, 2019, 4:35 pm
#23
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Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
You generally need to pay for advanced seat assignments; however, it may be free to get the children to sit near at least one of the adults. You'd have to contact AC after booking. https://www.aircanada.com/ca/en/aco/...-children.html
Jun 2, 2019, 5:01 pm
#24
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
No it does not. You will be sitting in the very back. Note your flight is operated by AC Rouge which has the worst rating in North America (https://www.airlinequality.com/airli...-canada-rouge/) - and the seat pitch is 29".
Air Canada doesnt have the functionality to select seats on tickets not booked directly with them, but they have a backdoor site, you can use your AC PNR here:
https://services.aircanada.com/Servi...method=english
Air Canada doesnt have the functionality to select seats on tickets not booked directly with them, but they have a backdoor site, you can use your AC PNR here:
https://services.aircanada.com/Servi...method=english
Jun 2, 2019, 5:21 pm
#25
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,841
No it does not. You will be sitting in the very back. Note your flight is operated by AC Rouge which has the worst rating in North America (https://www.airlinequality.com/airli...-canada-rouge/) - and the seat pitch is 29".
Air Canada doesnt have the functionality to select seats on tickets not booked directly with them, but they have a backdoor site, you can use your AC PNR here:
https://services.aircanada.com/Servi...method=english
Air Canada doesnt have the functionality to select seats on tickets not booked directly with them, but they have a backdoor site, you can use your AC PNR here:
https://services.aircanada.com/Servi...method=english
Jun 2, 2019, 5:44 pm
#26
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Air Canada doesnt have the functionality to select seats on tickets not booked directly with them, but they have a backdoor site, you can use your AC PNR here:
https://services.aircanada.com/Servi...method=english
https://services.aircanada.com/Servi...method=english
Jun 2, 2019, 6:21 pm
#27
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
You generally need to pay for advanced seat assignments; however, it may be free to get the children to sit near at least one of the adults. You'd have to contact AC after booking. https://www.aircanada.com/ca/en/aco/home/plan/special-assistance/travelling-with-children.html
Jun 3, 2019, 1:25 pm
#28
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
Thanks for all of the help. I know it is a Rouge flight and normally I would avoid it but the only other option is UA to the West Coast and then up to YVR. That pretty much doubles the travel time to YVR and that is not a great idea with two kids, age 3 and 5. They are good kids, they are experienced travelers, but they are still kids.. Bookings open about 2 months so lets see what happens then.
Aug 16, 2019, 12:26 pm
#29
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
Just to follow up on this. I did book our flight last night when the 12.5K miles awards on the code share with AC on their daily non=stop from LAS to YVR. No problems doing it and much to my surprise when I clicked the choose your seats link that was there, I got a nice seat map and was able to put the 6 of us in rows 13 and 14 on an A319. Now I just have to hope the seats are really there in July.....but for now they do show up in our booking. Thanks again for all of your insight everyone.
Aug 17, 2019, 11:45 am
#30
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
I recently booked a MP award itinerary including AC LGA-YYZ in J and the only way I could assign a seat was on the UA app. Couldn't do it on AC web site. The UA web site would show the seat map and show the 1 in a circle to indicate I selected a seat, but the next time I displayed the reservation the seat was not reserved and the seat was again open to assign. Later, rinse, repeat.