May 16, 2017, 4:43 pm
Last edit by: WineCountryUA
Summary: Call Air Canada.
For future reference, this is the backdoor AC site that allows seat selection on tickets booked elsewhere:
https://services.aircanada.com/Servi...method=english
https://services.aircanada.com/Servi...method=english
How do I get seat assignment on an Air Canada Flight booked with United?
Nov 29, 2018, 2:24 pm
#211
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
I'm now able to see the seat map for an SFO-YYZ leg (booked as the UA codeshare) of a larger UA booking. I don't have access to any of the Preferred Section seats though - which I know I'm not "entitled" to anyway as a UA*G. Perhaps you can select because of a higher fare class? (My booking is in G)
Dec 10, 2018, 11:32 am
#212
Join Date: Aug 2001
Location: SNA
Programs: UA 1K, AA Gold, DL Nothing (former long-time Plat)
Posts: 54
I'm now able to see the seat map for an SFO-YYZ leg (booked as the UA codeshare) of a larger UA booking. I don't have access to any of the Preferred Section seats though - which I know I'm not "entitled" to anyway as a UA*G. Perhaps you can select because of a higher fare class? (My booking is in G)
I am also in G.
And, in the "Must be too good to be true" category, my seat assignment disappeared.
I went back to the reservation on united.com and can still select a seat, but Preferred Seats are no longer available for selection. Seems to mirror what you got.
Oh well, it was fun for the minute it lasted!
Dec 30, 2018, 8:08 pm
#213
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
I see this as well. But when I select seats, they do not save. On the United app, it says the seat assignment cannot be saved. UA said on Twitter that they can't force them either. I'm contacting AC on Twitter now.
Jan 4, 2019, 10:51 pm
#214
Join Date: Jul 2018
Posts: 201
I booked an AC flight on a United ticket (YYZ-YVR), and am able to access the seat selection tool on the Air Canada website (the older looking one) after putting in my AC Booking ID, but as soon as I try to confirm my purchase (after putting in credit card info, etc) it results in an error message:
"Unable to process your request. An error occured while attempting to finish the booking. ( 1100 )"
Anybody else run into this issue recently?
"Unable to process your request. An error occured while attempting to finish the booking. ( 1100 )"
Anybody else run into this issue recently?
Last edited by sameruval; Jan 4, 2019 at 11:15 pm Reason: added error message
Jan 5, 2019, 1:21 pm
#215
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
I booked an AC flight on a United ticket (YYZ-YVR), and am able to access the seat selection tool on the Air Canada website (the older looking one) after putting in my AC Booking ID, but as soon as I try to confirm my purchase (after putting in credit card info, etc) it results in an error message:
"Unable to process your request. An error occured while attempting to finish the booking. ( 1100 )"
Anybody else run into this issue recently?
"Unable to process your request. An error occured while attempting to finish the booking. ( 1100 )"
Anybody else run into this issue recently?
Jan 5, 2019, 2:42 pm
#216
Join Date: Jul 2018
Posts: 201
Tried again today and was able to complete the seat change with a confirmation email and the charge going through. Not sure if there was maybe just a temporary IT issue on their end.
Jan 10, 2019, 11:53 am
#217
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
Hopefully, and it would make sense. In the past, it gave the canned response that you have to select seats on the other carrier's website. However, for AC, it actually showed a valid seating map, but errored (or just didn't work).
Jan 17, 2019, 8:53 am
#218
Join Date: Mar 2011
Location: Kitchener, ON, Canada
Programs: UA 1K
Posts: 1,266
Another data point - I have a reward booking (Mileage Plus points, as a 1K) that involves a single AC flight.
I could log in and select seats, but they did not 'stick.'
If they get this to work, that's a HUGE plus.
I could log in and select seats, but they did not 'stick.'
If they get this to work, that's a HUGE plus.
Nov 21, 2019, 2:48 pm
#219
Join Date: Nov 2019
Posts: 1
Backdoor working after computer change?
Has anyone gotten the backdoor seat assignment website URL listed at the beginning of this thread to work after Air Canada updated its reservation system this week (Nov 18 2019)? The URL now redirects to the Air Canada homepage, and when I go to the Bookings page, there's no longer a link to seat assignments. I tried using the phone, but hold times are in the hours since the reservation system change.
Nov 12, 2020, 9:08 am
#221
Join Date: Aug 2010
Location: YOW
Programs: UA, AA
Posts: 35
My experience: Yesterday I booked United award travel on AC YOW to YLW-Kelowna via YVR. I was able to select seats on the AC website. I selected “My bookings” on AC using the “Air CanadaConfirmation number” that shows up in United’s “Manage Booking”.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
Nov 12, 2020, 11:18 am
#222
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
My experience: Yesterday I booked United award travel on AC YOW to YLW-Kelowna via YVR. I was able to select seats on the AC website. I selected “My bookings” on AC using the “Air CanadaConfirmation number” that shows up in United’s “Manage Booking”.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
David
Nov 12, 2020, 12:07 pm
#223
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Titanium
Posts: 755
My experience: Yesterday I booked United award travel on AC YOW to YLW-Kelowna via YVR. I was able to select seats on the AC website. I selected “My bookings” on AC using the “Air CanadaConfirmation number” that shows up in United’s “Manage Booking”.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
AC seats are able to be selected once My Booking opens up through “change seats”. Even though the booking is in Economy Standard with AC, I selected the front rows going and a combination of front/exit rows on the return. These seats are labelled Preferred for up to $65/68 each. There was no attempt to charge for the seats. I checked today, all seats have stuck to the reservation and shows up on United as well. Also, I picked a D and F seats, they stuck to the reservation as well.
Checked luggage - Nothing changed here, I still get 1 bag as a Star Alliance gold, the wife as silver gets nothing as does daughter with no status.
Nov 12, 2020, 1:22 pm
#224
Join Date: Aug 2010
Location: YOW
Programs: UA, AA
Posts: 35
David, I’m 1K on United, nothing on AC, not even an Aeroplan #.
whitethunder: You stated it aptly, “like an AC Latitude fare ie full Y” but without the checked luggage.
One thing I forgot to mention is that there is no eligibility to bid for business seats. I suspect it is due to award booking from other than AC. Even if I had an Aeroplan #, there was no place to input it for the bid.
whitethunder: You stated it aptly, “like an AC Latitude fare ie full Y” but without the checked luggage.
One thing I forgot to mention is that there is no eligibility to bid for business seats. I suspect it is due to award booking from other than AC. Even if I had an Aeroplan #, there was no place to input it for the bid.
Dec 11, 2020, 7:14 pm
#225
Join Date: Aug 2010
Location: YOW
Programs: UA, AA
Posts: 35
Just to give an update on luggage, I looked at the AC booking through “My Booking” for the going and return, we each have two free checked bags attached to our bookings. I’m not sure why, perhaps something attached to a legacy Latitude fare. As a recap using United award on AC, we had seat selection of all economy seats and now two checked bags each, but no opportunity to bid for upgrade.