Last edit by: WineCountryUA
Summary: Call Air Canada.
For future reference, this is the backdoor AC site that allows seat selection on tickets booked elsewhere:
https://services.aircanada.com/Servi...method=english
https://services.aircanada.com/Servi...method=english
How do I get seat assignment on an Air Canada Flight booked with United?
#16
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
I have an upcoming UA flight (operated by Air Canada) which is a Boeing 777-200LR, but since it will not let me get seats assigned (booked in BF) on this leg I cannot tell if it is 2 cabin or 3 cabin and don't know how to identify which it would be.
Anyone have tips on how to do that? Also, if it is 3 cabin can I call them and try and apply a GPU, since it also will not let me do that online?
Anyone have tips on how to do that? Also, if it is 3 cabin can I call them and try and apply a GPU, since it also will not let me do that online?
#17
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,854
I've never seen fewer then a 45-minute wait during any sort of normal hours - though I have gotten through pretty quick in the middle of the night. I've also used Skype to call one of their other country numbers - Switzerland and Germany earlier this week picked up immediately and could take care of my requests.
#18
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL SM/MM, AA Gold, HH Dia, PC Plat, ALL Gold, MR Gold
Posts: 4,547
You can pick your seat here if you have the AC PNR (they worked nearly 2 years to get this link up - and it only works sometimes)
https://services.aircanada.com/Servi...method=english
https://services.aircanada.com/Servi...method=english
#19
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,274
Thats pretty standard, short by AC standards actually.
#20
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Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
Customers are an inconvenience for Air Canada. AC has no intention of fixing the problem. And call centers? Really? AC has tried to be as rude as possible so you dont call?
#21
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,257
It's annoying that:
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
#22
Join Date: Dec 1999
Location: NorCal - 1K 2MM
Posts: 2,088
"UA *G" printed on it, rather than any version of my UA M+ member number. So buried on the AC record somewhere is info on your status, although perhaps they don't redisplay it online.
#23
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,839
It's annoying that:
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
Why would you get better seats on AC?
Your AC BP will show UA*G; why do you need your PNR to show display it?
If you fly AC metal why would it count as a UA flight segment?
Unless it is on a 016 ticket the AC segment will most certainly not earn PQM even if booked on a UA codeshare. If you want PQM when flying partner metal you must book a United ticket and then it doesn't matter whether the flight has AC or UA or LH or LX or whatever code.
#24
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
It's annoying that:
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
The situation you're looking for is better found in another alliance.
#25
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Unless it is on a 016 ticket the AC segment will most certainly not earn PQM even if booked on a UA codeshare. If you want PQM when flying partner metal you must book a United ticket and then it doesn't matter whether the flight has AC or UA or LH or LX or whatever code.
Last edited by mahasamatman; Dec 12, 2015 at 8:23 pm Reason: Removed false statement made by someone else
#26
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,854
It's annoying that:
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
1) As UA Gold / *A Gold you are not in the AC economy plus seats when codeshare
2) The AC record does not show your *A status - just your UA number.
3) The segments don't count as UA flight activity even though UA# as code share. Hopefully it will count as PQD since UA flight #.
Correct, AC record doesn't show *G status. To be fair, most partner carriers don't show this information on the record you view online. Some offer access to certain seating not available to everyone, this is one way you can tell. You can always call and confirm you are showing as *G. BP will show UA*G, as mentioned by others - my AC BP's have always shown this (last flight I took with them was in May).
As for UA activity, presuming you are talking about lifetime miles. No, they don't, regardless of marketing carrier/flight number - it matters who is flying the aircraft. I understand this is a change for PMCO folks, but not for PMUA. And this fact was well publicized, at least in this forum, at the time of the time it happened. As for PQD - flight number is also irrelevant, what is relevant is ticket stock. If you bought this on the UA website, it is 100% on UA ticket stock, and therefore would earn miles. If bought through an OTA, may or may not be on 016 stock, and that would be the determination of whether it would count for PQD.
#27
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Join Date: Aug 2005
Location: BOS/EAP
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#28
Join Date: Feb 2013
Posts: 103
How do I get seat assignment on an Air Canada Flight booked with United?
I booked 2 award tickets for myself and my daughter (who uses a wheelchair) on my UA account and 2 tickets on my husband's account for him and our other daughter from Munich to MSP next spring. UA online is saying they cannot do seat assignments until we check in at the airport. I called UA and after answering a bunch of questions the automated system hung up on me. Before calling back should I call United or Canada Air? I'd like to make sure the flights are all connected in case of delays, etc. and hopefully we can get our seat numbers assigned as well. Help?
#29
Join Date: Apr 2014
Location: Houston / Philadelphia
Programs: UA 1K
Posts: 276
In my experience, if you book Air Canada on united.com you should get a UA confirmation number as well as an Air Canada one on the ticket email from UA. You can use that confirmation number to either call in or request seat assignments online.
I have done this on Lufthansa booked on united.com so dont see why it wouldnt work also on Air Canada.
Hope this helps.
I have done this on Lufthansa booked on united.com so dont see why it wouldnt work also on Air Canada.
Hope this helps.
#30
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,577
I booked 2 award tickets for myself and my daughter (who uses a wheelchair) on my UA account and 2 tickets on my husband's account for him and our other daughter from Munich to MSP next spring. UA online is saying they cannot do seat assignments until we check in at the airport. I called UA and after answering a bunch of questions the automated system hung up on me. Before calling back should I call United or Canada Air? I'd like to make sure the flights are all connected in case of delays, etc. and hopefully we can get our seat numbers assigned as well. Help?