Oct 8, 2015, 2:43 pm
Last edit by: WineCountryUA
"Passenger of Size" (PoS) also sometimes referred to "Customer of Size" (CoS)
Both acronyms are in FT Glossary
Both acronyms are in FT Glossary
Customers requiring extra seating
A customer flying in the economy cabin who is not able to safely and comfortably fit in a single seat is required to purchase an additional seat for each leg of their itinerary. The second seat may be purchased for the same fare as the original seat, provided it is purchased at the same time. A customer who does not purchase an extra seat in advance may be required to do so on the day of departure for the fare level available on the day of departure. The customer may instead choose to purchase a ticket for United First®, United Business® or United BusinessFirst®, or elect to pay for an upgrade to a premium cabin if there is availability to do so. United Airlines is not required to provide additional seats or upgrades free of charge.
A customer is required to purchase an additional seat or upgrade if they do not meet one of the following criteria:
The customer must be able to properly attach, buckle and wear the seat belt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member.*
The customer must be able to remain seated with the seat armrest(s) down for the entirety of the flight.
The customer must not significantly encroach upon the adjacent seating space. See our seat maps.
United will not board a customer who declines to purchase a ticket for an additional seat or upgrade for each leg of their itinerary when required.
*The average length of the seatbelt extension is approximately 25 inches. As the seat designs on our aircraft vary, it is possible that the seatbelt extension presented on your flight provides less than 25 inches of additional coverage. Regardless of the actual additional length the extension provides, if you do not meet the first criteria listed above when using the extension provided on your flight, it will be necessary for you to purchase an additional seat or an upgrade, where available.
Additional procedures
The additional seat must be available without downgrading or unseating another customer. If an additional seat is not available on the flight for which the customer is confirmed, he or she is required to rebook on the next United flight with seats available for accommodation. United will waive penalties or fees that may otherwise apply to this change.
If the customer is away from his or her home and must rebook for a flight for the following day, amenities including applicable meals and hotel accommodations for one night will be provided as appropriate. When the customer is able to rebook for a later flight on the same day as originally scheduled, amenities will not be provided.
A customer flying in the economy cabin who is not able to safely and comfortably fit in a single seat is required to purchase an additional seat for each leg of their itinerary. The second seat may be purchased for the same fare as the original seat, provided it is purchased at the same time. A customer who does not purchase an extra seat in advance may be required to do so on the day of departure for the fare level available on the day of departure. The customer may instead choose to purchase a ticket for United First®, United Business® or United BusinessFirst®, or elect to pay for an upgrade to a premium cabin if there is availability to do so. United Airlines is not required to provide additional seats or upgrades free of charge.
A customer is required to purchase an additional seat or upgrade if they do not meet one of the following criteria:
The customer must be able to properly attach, buckle and wear the seat belt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member.*
The customer must be able to remain seated with the seat armrest(s) down for the entirety of the flight.
The customer must not significantly encroach upon the adjacent seating space. See our seat maps.
United will not board a customer who declines to purchase a ticket for an additional seat or upgrade for each leg of their itinerary when required.
*The average length of the seatbelt extension is approximately 25 inches. As the seat designs on our aircraft vary, it is possible that the seatbelt extension presented on your flight provides less than 25 inches of additional coverage. Regardless of the actual additional length the extension provides, if you do not meet the first criteria listed above when using the extension provided on your flight, it will be necessary for you to purchase an additional seat or an upgrade, where available.
Additional procedures
The additional seat must be available without downgrading or unseating another customer. If an additional seat is not available on the flight for which the customer is confirmed, he or she is required to rebook on the next United flight with seats available for accommodation. United will waive penalties or fees that may otherwise apply to this change.
If the customer is away from his or her home and must rebook for a flight for the following day, amenities including applicable meals and hotel accommodations for one night will be provided as appropriate. When the customer is able to rebook for a later flight on the same day as originally scheduled, amenities will not be provided.
"Passenger of Size" (PoS) - What's the policy, experiences, issues, ...[Consolidated]
Feb 2, 2019, 5:23 pm
#346
Join Date: Dec 2004
Posts: 2,866
Most of the adults in 1958 lived through the Great Depression and. World War II, times of food shortages.
Feb 3, 2019, 3:45 pm
#347
Join Date: Dec 2006
Location: ZYR, BRU
Programs: QR Silver
Posts: 132
These problems would be easier to solve if airlines make it possible to upsize seats, at 50% of the normal seat cost, using the normal booking systems. Perhaps some airline authority could make this mandatory (1 country might be enough).
a) Booking an extra seat is usually not possible on-line. Having to deal with a call center is a major extra hassle, and often costs extra.
b) Very few bigger sized passengers actually need 2 whole seats. Extra seats can be shared between 2 passengers.
c) If I have to pay 50% extra, I should get extra luggage allowance as well. Bigger people need to carry more stuff after all (bigger clothes, medical stuff,...).
The extra operational expenses for airlines would be minimal.
a) Booking an extra seat is usually not possible on-line. Having to deal with a call center is a major extra hassle, and often costs extra.
b) Very few bigger sized passengers actually need 2 whole seats. Extra seats can be shared between 2 passengers.
c) If I have to pay 50% extra, I should get extra luggage allowance as well. Bigger people need to carry more stuff after all (bigger clothes, medical stuff,...).
The extra operational expenses for airlines would be minimal.
Feb 3, 2019, 4:38 pm
#348
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
These problems would be easier to solve if airlines make it possible to upsize seats, at 50% of the normal seat cost, using the normal booking systems. Perhaps some airline authority could make this mandatory (1 country might be enough).
a) Booking an extra seat is usually not possible on-line. Having to deal with a call center is a major extra hassle, and often costs extra.
b) Very few bigger sized passengers actually need 2 whole seats. Extra seats can be shared between 2 passengers.
c) If I have to pay 50% extra, I should get extra luggage allowance as well. Bigger people need to carry more stuff after all (bigger clothes, medical stuff,...).
The extra operational expenses for airlines would be minimal.
a) Booking an extra seat is usually not possible on-line. Having to deal with a call center is a major extra hassle, and often costs extra.
b) Very few bigger sized passengers actually need 2 whole seats. Extra seats can be shared between 2 passengers.
c) If I have to pay 50% extra, I should get extra luggage allowance as well. Bigger people need to carry more stuff after all (bigger clothes, medical stuff,...).
The extra operational expenses for airlines would be minimal.
Feb 3, 2019, 4:40 pm
#349
Join Date: Nov 2011
Location: Soprano Land / North Jersey
Programs: MSC Diamond, NCL Platinum Plus, RCCL Platinum, IHG Platinum Elite
Posts: 204
Calling POS. Will I be comfortable in economy?
I'm 6'2" tall. 300# 48" waist 32" inseam. What are the chances I would be comfortable in an economy seat on a 767-400er?. Thanks in advance..!
Last edited by WineCountryUA; Feb 4, 2019 at 11:01 am Reason: moved to master thread
Feb 3, 2019, 4:58 pm
#350
Join Date: May 2002
Programs: Marriott Ambassador, UA GS/1Mil Flyer, Pond scum on everything else.
Posts: 68
Economy minus will be painful. Economy plus will help with the leg room. It'll be tough doing that seat for a long haul however.... don't expect much sleep. I'd try to get a window.
Feb 3, 2019, 5:42 pm
#351
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
On some planes, you can raise the armrest on the aisle side. I don't know if you can do that on the 767-400er but if it's possible that would be a better choice.
Feb 3, 2019, 6:11 pm
#352
A FlyerTalk Posting Legend
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Feb 3, 2019, 6:38 pm
#353
Join Date: Apr 2012
Location: ORD
Programs: United 100K, Etihad Gold, Marriot Platinum, Hilton Gold
Posts: 578
I'm similar dimensions. The 767 is usually 2 - 3 - 2 seating meaning you'll only have one person next to you. Assuming you are heading on an 8sh hour flight I suggest getting up every few hours so you won't feel like complete garbage when you get to your destination.
Feb 3, 2019, 7:36 pm
#356
Join Date: Aug 2011
Location: IAH / HOU
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Posts: 2,853
the non-bulkhead seats on the 767-400 are among the more comfortable economy seats available, but I am quite a bit smaller then you and I am not comfortable n them for more than about 90 minutes. That said, I regularly fly in less comfortable seats for longer times. I also spend more of my income than I probably should paying for upgrades and buying forward cabin tickets.
Feb 3, 2019, 8:34 pm
#357
Join Date: Sep 2005
Programs: UA Million Miler
Posts: 1,358
yes this is the answer -- on the sides where there are only 2 seats. I'd say that no adult will be comfortable in an economy or economy plus seat on such a flight. but i can't see that you could even fit in one seat, without taking up 1/3 or so of the adjacent seat.