Oct 8, 2015, 2:43 pm
Last edit by: WineCountryUA
"Passenger of Size" (PoS) also sometimes referred to "Customer of Size" (CoS)
Both acronyms are in FT Glossary
Both acronyms are in FT Glossary
Customers requiring extra seating
A customer flying in the economy cabin who is not able to safely and comfortably fit in a single seat is required to purchase an additional seat for each leg of their itinerary. The second seat may be purchased for the same fare as the original seat, provided it is purchased at the same time. A customer who does not purchase an extra seat in advance may be required to do so on the day of departure for the fare level available on the day of departure. The customer may instead choose to purchase a ticket for United First®, United Business® or United BusinessFirst®, or elect to pay for an upgrade to a premium cabin if there is availability to do so. United Airlines is not required to provide additional seats or upgrades free of charge.
A customer is required to purchase an additional seat or upgrade if they do not meet one of the following criteria:
The customer must be able to properly attach, buckle and wear the seat belt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member.*
The customer must be able to remain seated with the seat armrest(s) down for the entirety of the flight.
The customer must not significantly encroach upon the adjacent seating space. See our seat maps.
United will not board a customer who declines to purchase a ticket for an additional seat or upgrade for each leg of their itinerary when required.
*The average length of the seatbelt extension is approximately 25 inches. As the seat designs on our aircraft vary, it is possible that the seatbelt extension presented on your flight provides less than 25 inches of additional coverage. Regardless of the actual additional length the extension provides, if you do not meet the first criteria listed above when using the extension provided on your flight, it will be necessary for you to purchase an additional seat or an upgrade, where available.
Additional procedures
The additional seat must be available without downgrading or unseating another customer. If an additional seat is not available on the flight for which the customer is confirmed, he or she is required to rebook on the next United flight with seats available for accommodation. United will waive penalties or fees that may otherwise apply to this change.
If the customer is away from his or her home and must rebook for a flight for the following day, amenities including applicable meals and hotel accommodations for one night will be provided as appropriate. When the customer is able to rebook for a later flight on the same day as originally scheduled, amenities will not be provided.
A customer flying in the economy cabin who is not able to safely and comfortably fit in a single seat is required to purchase an additional seat for each leg of their itinerary. The second seat may be purchased for the same fare as the original seat, provided it is purchased at the same time. A customer who does not purchase an extra seat in advance may be required to do so on the day of departure for the fare level available on the day of departure. The customer may instead choose to purchase a ticket for United First®, United Business® or United BusinessFirst®, or elect to pay for an upgrade to a premium cabin if there is availability to do so. United Airlines is not required to provide additional seats or upgrades free of charge.
A customer is required to purchase an additional seat or upgrade if they do not meet one of the following criteria:
The customer must be able to properly attach, buckle and wear the seat belt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member.*
The customer must be able to remain seated with the seat armrest(s) down for the entirety of the flight.
The customer must not significantly encroach upon the adjacent seating space. See our seat maps.
United will not board a customer who declines to purchase a ticket for an additional seat or upgrade for each leg of their itinerary when required.
*The average length of the seatbelt extension is approximately 25 inches. As the seat designs on our aircraft vary, it is possible that the seatbelt extension presented on your flight provides less than 25 inches of additional coverage. Regardless of the actual additional length the extension provides, if you do not meet the first criteria listed above when using the extension provided on your flight, it will be necessary for you to purchase an additional seat or an upgrade, where available.
Additional procedures
The additional seat must be available without downgrading or unseating another customer. If an additional seat is not available on the flight for which the customer is confirmed, he or she is required to rebook on the next United flight with seats available for accommodation. United will waive penalties or fees that may otherwise apply to this change.
If the customer is away from his or her home and must rebook for a flight for the following day, amenities including applicable meals and hotel accommodations for one night will be provided as appropriate. When the customer is able to rebook for a later flight on the same day as originally scheduled, amenities will not be provided.
"Passenger of Size" (PoS) - What's the policy, experiences, issues, ...[Consolidated]
Jan 29, 2019, 5:18 pm
#286
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
i suspect more of these videos will pop up documenting how awkward the slimline experience is for everyone involved, pax and crew included. Perhaps at some point the cost of re-accomodation and image will reach a tipping point and they will give back that 0.5" of elbow room to keep the peace.
Jan 29, 2019, 6:40 pm
#287
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,134
Yes, the lack of respect and consideration for the person sitting next to you is quite distressing. If you're large enough to spill over, you should have bought two seats to start with.
So selfish and rude to expect your seatmate to unwillingly give up some of their space to make room for you.
Or were you talking about the other person?
So selfish and rude to expect your seatmate to unwillingly give up some of their space to make room for you.
Or were you talking about the other person?
Or were you talking about the other person?
Jan 29, 2019, 7:04 pm
#288
Join Date: Apr 2008
Location: RDU
Posts: 5,239
What do you think the woman in the middle *should* have done?
Jan 30, 2019, 9:38 am
#293
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Jan 30, 2019, 9:38 am
#294
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
If they were traveling together, they should know better and choose seats in different rows or across the aisle. Or were they planning to talk to each other during the flight, further annoying the poor passenger in the middle seat? Or maybe is a tactic to get rid of the passenger in the middle seat? That does not work too well when the plane is fully packed.
Jan 30, 2019, 9:44 am
#295
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
+1. I think it is entirely reasonable that the middle seat between them not be assigned to a passenger, and should either be paid for as an EXTRASEAT (the two pax could buy just one extraseat) or if United wants to comp it, go ahead. But they really needed to reaccomodate the passenger (though her conduct doesn't help on th sympathy scale).
Jan 30, 2019, 9:46 am
#296
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
Jan 30, 2019, 9:49 am
#297
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
In the case of the 2 very large passengers, they also hope that the assigned passenger to the middle seat will ask to be reseated somewhere else. They end up winning as they don't have to pay for it.
Jan 30, 2019, 9:57 am
#299
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
+1. I think it is entirely reasonable that the middle seat between them not be assigned to a passenger, and should either be paid for as an EXTRASEAT (the two pax could buy just one extraseat) or if United wants to comp it, go ahead. But they really needed to reaccomodate the passenger (though her conduct doesn't help on th sympathy scale).
Just appalling conduct all-around. There's no decency here anywhere...
Jan 30, 2019, 10:00 am
#300
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
+1. I think it is entirely reasonable that the middle seat between them not be assigned to a passenger, and should either be paid for as an EXTRASEAT (the two pax could buy just one extraseat) or if United wants to comp it, go ahead. But they really needed to reaccomodate the passenger (though her conduct doesn't help on th sympathy scale).