Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Recent experiences with SSSS for the UA traveler?

Recent experiences with SSSS for the UA traveler?

Old Sep 20, 14, 7:56 am
  #1  
Original Poster
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,815
Recent experiences with SSSS for the UA traveler?

At OLCI for LHR-EWR-BOS, United was unable to issue me a mobile boarding pass and put me in an unusual state where I was checked-in, but no boarding pass was issued.

The "e-mail your boarding pass" link says "Please note that we are unable to provide boarding documents for travelers in this reservation. Please go to an airport check-in kiosk or see a United representative at the airport to receive boarding documents for these travelers:". The document says "Attention: (name) Confirmation: (PNR) This is not a boarding pass. You are checked-in, but we are unable to provide any boarding passes for your itinerary via united.com."

At the airport, a kiosk was happy to issue me a boarding pass. For LHR-EWR the boarding pass has "SSSS" at the top. For EWR-BOS the boarding pass does not have "SSSS" printed on it anywhere. Strangely, the domestic boarding pass also does not show "TSA Pre" status (so looks like I'll be taking the regular premium security line at EWR?).

The LHR security process was no different, so I assume there will be a step during boarding where they see my boarding pass and have someone hand-search my bags.

(1) Why would UA/USA do this? My spouse has identical travel booked on a separate PNR (and identical travel for the last few months) and did not get SSSS'd on this segment (and does show "TSA PRE" on her domestic boarding pass as usual).

I asked a counter agent to explain what is up here and whether there's any reason the PNR would be flagged and she said "no, this is probably just random."

(2) I don't really want Pre-Check to permanently vanish for future bookings; if this is not random but some systems error, is there anything UA can do about it now?
mherdeg is offline  
Old Sep 20, 14, 8:14 am
  #2  
 
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,076
I wouldn't worry too much, as this may turn out to be a one-time event!

I've had it happen to me, but not for a couple of years.
StingWest is offline  
Old Sep 20, 14, 8:28 am
  #3  
 
Join Date: Aug 2012
Location: Costa Rica
Programs: UA 1K, Priority Platinum, Marriot Gold, Delta Platinum
Posts: 308
The SSSS is random, it happened to me not long ago after several years of flying to US
SJOFlyer is offline  
Old Sep 20, 14, 8:29 am
  #4  
 
Join Date: Feb 2003
Posts: 3,769
Once every couple years this happens to me in an international location. One time I had the agent apologize profusely to me for it saying she had no idea why it would flag me (GS, pre, US passport, etc).

No rhyme. No reason. Just shrug it off and go on with life.
HeadInTheClouds is offline  
Old Sep 20, 14, 4:59 pm
  #5  
 
Join Date: Mar 2012
Location: Syd
Programs: UA 1k 1MM, VA G
Posts: 884
Happened to me to recently on syd-lax
Booked bf, 1k, global entry, us passport
Just a normal iten and bam ssss
It was only for the one set of segments
The return worked as normal with pre etc...
I'd just chalk it up to random bad luck
LordTentacle is online now  
Old Sep 20, 14, 7:57 pm
  #6  
 
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, TK Elite, DL Gold, Hilton Diamond, Marriott Platinum, IHG Gold, Hertz PC, Avis First
Posts: 7,155
Originally Posted by mherdeg View Post
Strangely, the domestic boarding pass also does not show "TSA Pre" status (so looks like I'll be taking the regular premium security line at EWR?).
When you get to EWR, go to a Kiosk (there's some just to the right of the escalator just after the bag drop) and re-print your boarding pass. It's not guaranteed, but several times I've done this when connecting International->Domestic and got Pre on the new boarding pass when I didn't have it on the original one.
docbert is offline  
Old Sep 20, 14, 8:12 pm
  #7  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,585
Originally Posted by docbert View Post
When you get to EWR, go to a Kiosk (there's some just to the right of the escalator just after the bag drop) and re-print your boarding pass. It's not guaranteed, but several times I've done this when connecting International->Domestic and got Pre on the new boarding pass when I didn't have it on the original one.
My experience as well at SFO and LAX.
iluv2fly is online now  
Old Sep 20, 14, 8:55 pm
  #8  
 
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,683
I get SSSS everytime I fly back from Africa (any country, any carrier). It is just an annoying thing.

I have learned to take only non-US carrier to get back to the US to reduce the amount of probing and physical assault at the gate area. Most non-US carriers, just ignore the SSSS crap whereas on US carriers they have a printout to subject you to more personal and public physical assault. Cannot believe that in 2014 we still have this meaningless crap going on...
TravellingMan is offline  
Old Sep 20, 14, 9:49 pm
  #9  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,644
Originally Posted by TravellingMan View Post
I get SSSS everytime I fly back from Africa (any country, any carrier). It is just an annoying thing.

I have learned to take only non-US carrier to get back to the US to reduce the amount of probing and physical assault at the gate area. Most non-US carriers, just ignore the SSSS crap whereas on US carriers they have a printout to subject you to more personal and public physical assault. Cannot believe that in 2014 we still have this meaningless crap going on...
Without going into OMNI turf, King Abdullah, the king of the country that spawned the 9/11 attacks that made all this security possible, seems to thing that there is a VERY serious threat. http://online.wsj.com/articles/saudi...ope-1409412193

While not mentioning any terrorist groups by name, King Abdullah said he is "certain that after a month they will reach Europe and, after another month, America."

And we had people clammering after 9/11 that all the signs were there, why didn't anyone do things, now we have people clamoring that they don't want things done.
fastair is offline  
Old Sep 20, 14, 9:54 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Posts: 10,582
Originally Posted by fastair View Post
Without going into OMNI turf, King Abdullah, the king of the country that spawned the 9/11 attacks that made all this security possible, seems to thing that there is a VERY serious threat. http://online.wsj.com/articles/saudi...ope-1409412193

While not mentioning any terrorist groups by name, King Abdullah said he is "certain that after a month they will reach Europe and, after another month, America."

And we had people clammering after 9/11 that all the signs were there, why didn't anyone do things, now we have people clamoring that they don't want things done.
They want things done, just not to them.
Baze is offline  
Old Sep 20, 14, 10:04 pm
  #11  
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,389
It happened to me ex-FCO two months ago. The agent said it means nothing--just ignore it. So I did and apparently so did their security. I experienced no additional security.
Pat89339 is offline  
Old Sep 21, 14, 7:03 am
  #12  
Original Poster
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,815
Just to follow up on this SSSS'd trip LHR-EWR-BOS:

(1) "SSSS" on boarding pass at LHR meant that after presenting boarding pass, I was escorted to a room next to the gate area where a person swabbed all my electronics, stuck the swab in a machine, waited for a beep, put a sticker on my boarding pass, and let me go.

(2) At EWR, *was* able to re-print boarding pass EWR-BOS at a kiosk or via mobile app. It did *not* say PreCheck.

(3) OLCI'd for another trip today and boarding pass reflects Pre-Check as usual.

So as UA and others here suggested, maybe a random one-off.
mherdeg is offline  
Old Sep 21, 14, 7:38 am
  #13  
 
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,068
Originally Posted by mherdeg View Post

(2) I don't really want Pre-Check to permanently vanish for future bookings; if this is not random but some systems error, is there anything UA can do about it now?
Did you book itinerary on UA.com? If not was your known traveler ID definitely on booking?
ani90 is offline  
Old Sep 21, 14, 9:52 am
  #14  
 
Join Date: Nov 2007
Location: Indiana
Programs: United GS 1.5MM, Hyatt Globalist, Marriott Gold
Posts: 529
Had a SSSS on a SIN-NRT-ORD, but got pre check on my ORD-IND leg. First time ever with a SSSS.

Just seems like it is random
maxinkuckee04 is offline  
Old Sep 21, 14, 4:45 pm
  #15  
 
Join Date: Jul 2010
Location: YYZ
Programs: UA Platinum, Marriott Gold, Nexus, GE
Posts: 2,106
SSSS happens once in maybe 7 flights for me from YYZ. It's annoying, but the Canadians take it fairly seriously. No Nexus security, full body scan or pat down plus thorough going through of security. At YYZ, you get a special CATSA (their version of TSA) stamp if you have SSSS. If you do not get this, you will be very much screwed at the gate and sent back to security. I learned this the hard way once.
astroflyer is offline  

Thread Tools
Search this Thread
Search Engine: