Refundability of upgrade fee if travel plans changed?
Sep 5, 2014, 2:36 pm
#1
Original Poster
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
Refundability of upgrade fee if travel plans changed?
I purchased an EWR-PDX-EWR flight for later in the month, and took the pop-up upgrade at point of ticketing. I no longer am going to take the flight. I know the original ticket purchase basically just becomes a credit less the change fee. What's the situation with the upgrade charge ?.
Many thanks in advance
Many thanks in advance
Last edited by FlyinHawaiian; Sep 5, 2014 at 5:16 pm Reason: why not ask the question in the thread title?
Sep 5, 2014, 3:09 pm
#2
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
Google for "United Premium Cabin Upgrade". It's the first link.
https://www.united.com/CMS/en-US/pro...miumCabin.aspx
Request the refund. Worst case, it's rejected.
https://www.united.com/CMS/en-US/pro...miumCabin.aspx
Upgrades are generally nonrefundable, but if a flight is canceled, your itinerary is changed to a different flight, or the flight is oversold and we cannot accommodate you in a premium cabin on a later flight, United will refund the purchase price of the unused upgrade. For ticket changes or exchanges, the full value of the upgrade may be refundable.
Sep 5, 2014, 3:21 pm
#3
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Dec 15, 2014, 1:27 am
#4
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Refund of upgrade charge when changing flight?
Please point me to proper thread:
I paid an online fee to secure an upgrade to an A fare.
Subsequently, I had to change my plans. I've paid the change fee and am in Y on my new flight. Does the upgrade fee get returned? (When making the change, inky the original fare was reflected).
I paid an online fee to secure an upgrade to an A fare.
Subsequently, I had to change my plans. I've paid the change fee and am in Y on my new flight. Does the upgrade fee get returned? (When making the change, inky the original fare was reflected).
Dec 15, 2014, 8:04 am
#8
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Dec 15, 2014, 10:13 am
#9
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Update
It was not (in this case) an automatic refund. I called and spoke with a very helpful agent who needed help from her support desk. But th refund is now in process.
Dec 15, 2014, 11:49 am
#10
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Join Date: May 1998
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Either way, glad to hear the issue was resolved.
Apr 16, 2015, 11:54 am
#11
Join Date: Jan 2006
Posts: 85
Refund on Cancelled 1st Class Upgrade
I recently booked a flight & a week later had to move the trip back a day. Originally I purchased a $119 upgrade to 1st on the outbound segment but when I moved trip back a day the new flight didn't have that option so I sat in coach.
I have yet to receive a refund on cancelled 1st Class upgrade. Surely I am entitled to one, right? Still had to pay a $200 change fee too.
I have yet to receive a refund on cancelled 1st Class upgrade. Surely I am entitled to one, right? Still had to pay a $200 change fee too.
Apr 20, 2015, 9:23 am
#15
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At this point, your goal should be to expend as many of UA's resources as you can until they provide the desired outcome.
I would suggest doing all of these and seeing which one(s) stick:
1. Resubmit the refund request; and
2. Dispute the upgrade charge with your credit card; and
3. Dispute $119 of the change fee with your credit card; and
4. Write to CS; and
5. Submit a DOT complaint