This. I had a few problems with the PMUA flight selection, and was happy they went with the CO site.

^

Completely agree RE: the US site. When my wife changed her name, it was quite a hassle to submit (often by fax!) documentation to get her name changed with all her programs. EXCEPT on US, where we simply logged into her account and just changed it in her profile. No substantiation necessary at all. At the time, I appreciated the ease, but I soon realized that that's a pretty glaring security flaw.


As for the PMUA setup that showed both sides of a trip on the same page for
pricing purposes - I get the appeal on some level, but practically it doesn't make a whole lot of difference to me. When I click through the return segment after selecting the outbound flight, only to find that it's only the 6am option that is available at the lowest price quote on the previous page I'm certainly annoyed, but it's not like booking a different outbound would change that.

What dialup number are you using? Some of the older modems are 1200 baud - you need at least 28.8 for decent performance

Actually, that feature continued much later than 2004 as I didn't start flying UA regularly until 2005 and I think online seat selection wasn't added until at least 2006 or 2007.

OK, Labor Day was 2 days ago, which means summer is over. Wasn't the new website supposed to be out by now? ;)

I have no problem with United's site as is now. Actually think it is pretty good.. one of the few things they are doing OK.

So you're saying the site isn't slow for you? I've said in this thread that I think the site is just fine. But for anyone comparing it to the old UA.com or most other commercial sites there's no question it's very slow on flight searches, pulling up reservations, or even logging in. I'm old enough and patient enough to not be bothered by it, but if there's anything "not modern" about the site, this is it.

This + ∞

The same. The only reason I ever used united.com in the interim between the merger and system integration (3/3/12) was because it sometimes offered the exact same flight as continental.com at a lower price.

^^

These are both features that aa.com actually does provide. You can see the seat map without a dummy booking by clicking "View Available Seats" Admittedly, this is a bit hidden under "Plan Travel", but once you know where to find it, it's there.

As for incoming flight information, you can find that by clicking "Incoming Flight Information" at the bottom of the flight status results.

Totally agree^. I know where everything I need is on the current web site.

My biggest peeve is business that constantly change their web interface, thereby causing me to have to hunt around for functionality I access the most. I find the United site pretty easy to use. I can quickly book flights, modify reservation, check balances, etc. I don't want lots of graphics and other stuff that require me to expand my browser window just to see the information I'm interested in.

Ok, I've seen this term a couple of times in this thread, what is a "Fisher-Prices web interface"? Thats a new term to me.

Agree here, which is why I generally end up booking all my trips as multi-city, so I can check out different combinations of connections. The pairs selected by the site are not always the cheapest or best for me.

You could do that as well with multi-city search. I did like this feature on the old PMUA site.

I never had it pick random combinations. It would show outbound on the left and inbound on the right and I would simply choose whichever flights I wanted.

It was nice so I could choose the best flights for me based on price + timing.

On flight searches, I find it no slower than BA.com, which is my second-most flown airline.