System Update and Failed Login Attempts-Mileage Plus Acct not found
Jul 23, 2014, 11:29 pm
#1
Original Poster
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,615
System Update and Failed Login Attempts-Mileage Plus Acct not found
Just failed to login to my account (but my partners work). Called in and they said there may be a system update going on that temporarily clears all the mileage plus information and says your account doesn't exist. Confirmed that my award tickets are all still "ticketed."
I have to call back in tomorrow morning for customer service...
Can anyone save me a sleepless night and let me know if they are having the same issue?
I have to call back in tomorrow morning for customer service...
Can anyone save me a sleepless night and let me know if they are having the same issue?
Jul 23, 2014, 11:40 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,764
Logging on works fine for me and reservations look fine.
Try again then try clearing cookies or using different browser or different computer.
The agent response was a standard "get the customer off the phone" response.
Try again then try clearing cookies or using different browser or different computer.
The agent response was a standard "get the customer off the phone" response.
Jul 23, 2014, 11:47 pm
#3
Original Poster
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,615
I already did and agent said my account didn't pull up anything, all the information was cleared out. Yikes.
Jul 24, 2014, 12:23 am
#4
Suspended
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Mine works. They have had this happen periodically. Don't worry. You have your own backup records. Things will work out.
Jul 24, 2014, 7:57 am
#5
Suspended
Join Date: Mar 2002
Location: Dog House
Programs: UA 1K 2MM, AA EXP, WN A-List, Marriott Lifetime Platinum
Posts: 1,245
Mileage Plus Acct not found
Anyone else have this issue today?
Called to make a change to a res today, and autobot did not find my mileage plus acct. Had to go into the regular queue and agent said that there was no acct.
Strange since I flew yesterday and booked another ticket last night. They finally got Mileage Plus on the phone and said that there were issues with some accounts and there was no ETA on a fix.
Called to make a change to a res today, and autobot did not find my mileage plus acct. Had to go into the regular queue and agent said that there was no acct.
Strange since I flew yesterday and booked another ticket last night. They finally got Mileage Plus on the phone and said that there were issues with some accounts and there was no ETA on a fix.
Jul 24, 2014, 9:19 am
#6
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA GS 2MM, AA P 2MM, DL PM, US P, VS G, SPG LT P, HH D, HYATT P, PC P, AVIS PC, HERTZ PLAT
Posts: 970
Same here. I talked to MP, and its a know issue. They said a few (non-specific) accounts are not showing up, and they are working to restore them with a 2-3 hour ETR.
Last edited by bdraco; Jul 24, 2014 at 9:32 am
Jul 24, 2014, 9:36 am
#8
Original Poster
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,615
i must say im honestly happy to see others having the same problem...I had a near heart attack last night and sleeping wasn't much better...hopefully things get fixed.
Jul 24, 2014, 9:42 am
#9
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,877
Just logged into my account with no issues and all appears fine with my account (rezzies, mp balance, RPU & GPU balances)
Jul 24, 2014, 10:56 am
#12
Join Date: Jun 2002
Location: SJC/SFO
Programs: UA Premier Plat/Marriott Titanium
Posts: 263
is anyone having problem log into your account?
I can't log into my account today although I have no problem log into DH and DS's accounts. Strange. Try to call Web Support desk and got someone with very heavy Indian accent...no resolution yet...
Jul 24, 2014, 1:16 pm
#14
Join Date: Jan 2011
Location: San Francisco, CA - Biarritz, France
Programs: UA 1K, Flying Blue
Posts: 16
Having the same issue (account gone) since last night, called 1K line and I don't exist there. After getting a rep saying of "database maintenance" and try half an hour later and still no go I contacted 1Kvoice and got the following answer:
We are currently experiencing an unusual computer malfunction. It is only affecting a few accounts, but we just checked and yours is one of them. Our technicians are working feverishly and we hope to have the problem repaired soon. Thank you in advance for your patience.
We are currently experiencing an unusual computer malfunction. It is only affecting a few accounts, but we just checked and yours is one of them. Our technicians are working feverishly and we hope to have the problem repaired soon. Thank you in advance for your patience.
