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System Update and Failed Login Attempts-Mileage Plus Acct not found

System Update and Failed Login Attempts-Mileage Plus Acct not found

Old Jul 23, 14, 11:29 pm
  #1  
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Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, Plat AMB, SPG/MR Gold
Posts: 1,530
System Update and Failed Login Attempts-Mileage Plus Acct not found

Just failed to login to my account (but my partners work). Called in and they said there may be a system update going on that temporarily clears all the mileage plus information and says your account doesn't exist. Confirmed that my award tickets are all still "ticketed."

I have to call back in tomorrow morning for customer service...

Can anyone save me a sleepless night and let me know if they are having the same issue?
patchan8984 is offline  
Old Jul 23, 14, 11:40 pm
  #2  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 53,986
Logging on works fine for me and reservations look fine.

Try again then try clearing cookies or using different browser or different computer.

The agent response was a standard "get the customer off the phone" response.
WineCountryUA is offline  
Old Jul 23, 14, 11:47 pm
  #3  
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Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, Plat AMB, SPG/MR Gold
Posts: 1,530
Originally Posted by WineCountryUA View Post
Logging on works fine for me and reservations look fine.

Try again then try clearing cookies or using different browser or different computer.

The agent response was a standard "get the customer off the phone" response.
I already did and agent said my account didn't pull up anything, all the information was cleared out. Yikes.
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Old Jul 24, 14, 12:23 am
  #4  
mkr
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Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
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Mine works. They have had this happen periodically. Don't worry. You have your own backup records. Things will work out.
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Old Jul 24, 14, 9:19 am
  #5  
 
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA GS 2MM, AA P 2MM, DL PM, US P, VS G, SPG LT P, HH D, HYATT P, PC P, AVIS PC, HERTZ PLAT
Posts: 964
Same here. I talked to MP, and its a know issue. They said a few (non-specific) accounts are not showing up, and they are working to restore them with a 2-3 hour ETR.

Last edited by bdraco; Jul 24, 14 at 9:32 am
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Old Jul 24, 14, 9:26 am
  #6  
 
Join Date: Jul 2004
Location: ORD-SXM-VNO
Programs: UA 1K, HHonors Diamond, IHG Spire, Marriott Platinum, Radisson Gold
Posts: 132
Same here - can't login online, getting same "Account not found" over the phone
swaigiux is offline  
Old Jul 24, 14, 9:36 am
  #7  
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Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, Plat AMB, SPG/MR Gold
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i must say im honestly happy to see others having the same problem...I had a near heart attack last night and sleeping wasn't much better...hopefully things get fixed.
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Old Jul 24, 14, 9:42 am
  #8  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,586
Just logged into my account with no issues and all appears fine with my account (rezzies, mp balance, RPU & GPU balances)
goalie is offline  
Old Jul 24, 14, 9:55 am
  #9  
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Join Date: Oct 2005
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Programs: AMEX PLT, Plat AMB, SPG/MR Gold
Posts: 1,530
I just called MP service center to give them a record of my account and they said they are dealing with it and there are other cases...
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Old Jul 24, 14, 10:04 am
  #10  
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Join Date: Apr 2007
Location: DC Area
Programs: 1K; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,276
Same here, called MP service center and my account was re-enabled within about 5 minutes. Scared the crap outta me for sure!
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Old Jul 24, 14, 10:56 am
  #11  
 
Join Date: Jun 2002
Location: SJC/SFO/OAK
Programs: UA Premier Plat/Marriott Platinum
Posts: 257
is anyone having problem log into your account?

I can't log into my account today although I have no problem log into DH and DS's accounts. Strange. Try to call Web Support desk and got someone with very heavy Indian accent...no resolution yet...
LisaH is offline  
Old Jul 24, 14, 12:30 pm
  #12  
 
Join Date: May 2012
Location: Santa Barbara
Posts: 8
Same for me. Strangely enough same applies to my US and AA accounts?! I guess back to work and I will book my tickets later today!
Schali is offline  
Old Jul 24, 14, 1:16 pm
  #13  
 
Join Date: Jan 2011
Location: San Francisco, CA - Biarritz, France
Programs: UA 1K, Flying Blue
Posts: 16
Having the same issue (account gone) since last night, called 1K line and I don't exist there. After getting a rep saying of "database maintenance" and try half an hour later and still no go I contacted 1Kvoice and got the following answer:

We are currently experiencing an unusual computer malfunction. It is only affecting a few accounts, but we just checked and yours is one of them. Our technicians are working feverishly and we hope to have the problem repaired soon. Thank you in advance for your patience.
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Old Jul 24, 14, 3:31 pm
  #14  
 
Join Date: Feb 2011
Posts: 36
Same problem here, account doesn't exist. Thankful for this thread because I was worried that it was just me!
master029 is offline  
Old Jul 24, 14, 6:51 pm
  #15  
 
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA GS 2MM, AA P 2MM, DL PM, US P, VS G, SPG LT P, HH D, HYATT P, PC P, AVIS PC, HERTZ PLAT
Posts: 964
Still dead in the water for me. I can't even book when logged into someone else's account because it says my mp number doesn't match.
bdraco is offline  

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