UA cancelled; rebooked on Delta; what happens if DL cancels?
Jun 26, 14, 5:56 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Gold, Amex Plat
Posts: 25,877
Originally Posted by nydad
Nope. Not really. Just deplaned because of the lengthy delay. Waiting in suspense.
Jun 26, 14, 6:34 pm
#17
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Minneapolis/St. Paul (MSP)
Terminal 1
Gate G4 3:06pm
26 Jun Cancelled
Tokyo (NRT)
Terminal 1
Gate CHK 4:55pm
27 Jun Cancelled
Flt just cancelled.
Terminal 1
Gate G4 3:06pm
26 Jun Cancelled
Tokyo (NRT)
Terminal 1
Gate CHK 4:55pm
27 Jun Cancelled
Flt just cancelled.
Jun 27, 14, 5:36 pm
#20
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
To the OP. I see your flt is in the air now. Please report back and give a review on your DL flt. Service, food, etc. compared to UA. What hotel did DL put you in at MSP?
Jun 29, 14, 6:31 pm
#21
Original Poster
Join Date: Feb 2010
Location: NYC
Programs: UA, AA
Posts: 519
Originally Posted by kettle1
To the OP. I see your flt is in the air now. Please report back and give a review on your DL flt. Service, food, etc. compared to UA. What hotel did DL put you in at MSP?
1. First of all, DL ground staffs at MSP were heroic. Apparently it is not an easy task to accommodate over 300 passengers all at once, and there were things that could have been handled more efficiently, but overall it was clear that they tried their very best to alleviate the situation.
2. MSP area hotels were all sold out, so DL chartered buses to transport us to nearby town Rochester (it took 1.5 hours to get there), and we stayed in hotels near Mayo Clinic - in our case, it was Kahler Grand Hotel. The flight was cancelled at around 5 or 6pm, but we finally got our hotel at around 11 o'clock. So there was substantial wait time.
3. DL business class though was surprisingly good. My last UA transpacific C-class trip was three years ago so I don't quite remember much about the service/seat, but DL business seat/service/food was comparable to or better than many Asian and good European carriers.
1) seat: DL herringbone seat in 747 was quite comfy. It was better than those of TK (new seat) and EK, to say nothing of horrendous AA old 777 seat. But for those who may want to travel with little kids, the herringbone seat with direct aisle access was a pain to deal with. It was very difficult to reach to my kid's entertainment system (I needed to be a gymnast), and it was quite a challenge to help during mealtimes.
2) food: Excellent! In my opinion, it was better than OZ, TK, EK. I had a Japanese meal and my spouse had a steak, and they were all delectable. In this area, AA is the worst, I guess; when we rode AA TPAC six months ago, we couldn't really eat anything.
4. Compensation: I don't have a status with DL, and I got an email apologizing for the cancellation/delay and offering $150 DL voucher for future uses. Although this was a UA-endorsed DL ticket, I think $150 is way too low for 20 hour delay for C-passengers. I will probably see what others are saying at DL forum.
I will add some pictures later, when I have a chance.
Thanks for all the help!
Jun 30, 14, 12:40 am
#23
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Originally Posted by nydad
Thanks kettle1 and sorry for the delay in updating our arrival--we're of course dead tired.
1. First of all, DL ground staffs at MSP were heroic. Apparently it is not an easy task to accommodate over 300 passengers all at once, and there were things that could have been handled more efficiently, but overall it was clear that they tried their very best to alleviate the situation.
2. MSP area hotels were all sold out, so DL chartered buses to transport us to nearby town Rochester (it took 1.5 hours to get there), and we stayed in hotels near Mayo Clinic - in our case, it was Kahler Grand Hotel. The flight was cancelled at around 5 or 6pm, but we finally got our hotel at around 11 o'clock. So there was substantial wait time.
3. DL business class though was surprisingly good. My last UA transpacific C-class trip was three years ago so I don't quite remember much about the service/seat, but DL business seat/service/food was comparable to or better than many Asian and good European carriers.
1) seat: DL herringbone seat in 747 was quite comfy. It was better than those of TK (new seat) and EK, to say nothing of horrendous AA old 777 seat. But for those who may want to travel with little kids, the herringbone seat with direct aisle access was a pain to deal with. It was very difficult to reach to my kid's entertainment system (I needed to be a gymnast), and it was quite a challenge to help during mealtimes.
2) food: Excellent! In my opinion, it was better than OZ, TK, EK. I had a Japanese meal and my spouse had a steak, and they were all delectable. In this area, AA is the worst, I guess; when we rode AA TPAC six months ago, we couldn't really eat anything.
4. Compensation: I don't have a status with DL, and I got an email apologizing for the cancellation/delay and offering $150 DL voucher for future uses. Although this was a UA-endorsed DL ticket, I think $150 is way too low for 20 hour delay for C-passengers. I will probably see what others are saying at DL forum.
I will add some pictures later, when I have a chance.
Thanks for all the help!
1. First of all, DL ground staffs at MSP were heroic. Apparently it is not an easy task to accommodate over 300 passengers all at once, and there were things that could have been handled more efficiently, but overall it was clear that they tried their very best to alleviate the situation.
2. MSP area hotels were all sold out, so DL chartered buses to transport us to nearby town Rochester (it took 1.5 hours to get there), and we stayed in hotels near Mayo Clinic - in our case, it was Kahler Grand Hotel. The flight was cancelled at around 5 or 6pm, but we finally got our hotel at around 11 o'clock. So there was substantial wait time.
3. DL business class though was surprisingly good. My last UA transpacific C-class trip was three years ago so I don't quite remember much about the service/seat, but DL business seat/service/food was comparable to or better than many Asian and good European carriers.
1) seat: DL herringbone seat in 747 was quite comfy. It was better than those of TK (new seat) and EK, to say nothing of horrendous AA old 777 seat. But for those who may want to travel with little kids, the herringbone seat with direct aisle access was a pain to deal with. It was very difficult to reach to my kid's entertainment system (I needed to be a gymnast), and it was quite a challenge to help during mealtimes.
2) food: Excellent! In my opinion, it was better than OZ, TK, EK. I had a Japanese meal and my spouse had a steak, and they were all delectable. In this area, AA is the worst, I guess; when we rode AA TPAC six months ago, we couldn't really eat anything.
4. Compensation: I don't have a status with DL, and I got an email apologizing for the cancellation/delay and offering $150 DL voucher for future uses. Although this was a UA-endorsed DL ticket, I think $150 is way too low for 20 hour delay for C-passengers. I will probably see what others are saying at DL forum.
I will add some pictures later, when I have a chance.
Thanks for all the help!
Currently UA va DL - DL wins in my book. Enjoy you vacation! ^
Jun 30, 14, 3:17 am
#24
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,103
There must have been some big event in the Minneapolis area. Otherwise downtown hotels or those in other suburbs would be much closer when the airport hotels are full. However, the Kahler Grand is considered very good, including it's special hotel within a hotel which is used by Mayo VIPs.
DL compensation tends to depend very much on one's DL or AF/KLM elite status. You had a UA ticket and DL took good care of you, including providing an excellent and expensive hotel plus finding four last minute BE seats on the same flights, so IME further complaints are not warranted.
DL compensation tends to depend very much on one's DL or AF/KLM elite status. You had a UA ticket and DL took good care of you, including providing an excellent and expensive hotel plus finding four last minute BE seats on the same flights, so IME further complaints are not warranted.
Jun 30, 14, 9:29 am
#25
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Gold, Amex Plat
Posts: 25,877
Originally Posted by MSPeconomist
DL compensation tends to depend very much on one's DL or AF/KLM elite status. You had a UA ticket and DL took good care of you, including providing an excellent and expensive hotel plus finding four last minute BE seats on the same flights, so IME further complaints are not warranted.
