sgfood

Just responded to the survey and assumed I received it because like you I'm only at 50% of past years. I got no hard hitting questions, just flight amounts and airlines etc.

mahasamatman

We're at less than 10% and didn't get anything.

adambadam

That's probably what is driving me most from UA. I usually ticket fairly last minute and for short hops up and down the west coast I can usually find a WN flight in BS for less than UA. I get a 737 instead of a regional on routes to BUR or ONT, even LAX sometimes. I still get a good seat and even get a free drink/little snack in Y. Not to mention wifi, friendly service, etc., etc. It's a no-brainer.

LASUA1K

Same here on Chicago midwest flights. Fly BS, get extra points, get a drink, board first, and free wifi.

fly747first

ozflier

I received the survey.
I'm currently 1K but probably not for much longer.
I suspect that my lack of future revenue travel on UA got me selected for the survey.
I have no revenue travel booked until january 2015.
I often wonder if the airline can identify the individual flyer who is doing the survey?
Maybe there is some link in the survey address that includes my mp number.
Not that I care that much anymore.

skycrab

I received this yesterday as Premier Platinum, with enough bookings made to re-make Platinum in July, versus December 2013, so I don't think it's based on a reduction in travel.

goodeats21

That is a very good possibility. United has put out some targeted promotions of late. Would be smart way to target a promotion, especially if they can tailor it somewhat to the individual survey results.

http://www.flyertalk.com/forum/unite...l-upgrade.html

Not sure what type of promotion they could institute to put up with crappy RJs everywhere along with shrinking network options.

Maybe if you complain about the food in the premium cabins, they will shoot you some coupons for free Buy-on-Board items from economy?

dcdavido

For me, it is the devaluation of the UA's loyalty benefits. You can either spend the dollars and time flying 50k miles, or spend 15 minutes and pay an annual fee for a credit card and get many of the same benefits. As an ex-1K, the loss (I know, they pretend CPUs still exist) of loyalty upgrades is a major deal. What's the difference between Gold or Platinum? To some degree it is liberating.

It used to be that I HAD to fly United so I could get PQMs and climb the status ladder. No longer. If a competitive airline has a cheaper flight or more convenient flight, I can take that. Suddenly a ton of more options open up. I don't have to wait for UA fare sale for our European vacation - any airline business class sale will do. I don't have to figure out how to buy a ticket and upgrade, I can just use miles to claim a FC ticket. No miles earned, but who cares?

I don't think I'm alone on this, but I'm going to guess there aren't any survey questions to address this.

JBord

Got the survey this morning. I'm at about 30k miles, last year I was probably around 50k at this time. No future travel booked, but mine is usually only a week out and will add one today (well, it may be on AA not sure yet). My PQD is $8k so maybe they're figuring out that they want people like me to fly with them more, not less.

I would say this looks like a survey from a company that's scared. They're not asking "what's most important to you" or "would you rather have x or y" or testing specific changes, as you might expect when contemplating program changes. This has the feel of "people are leaving and we want to know the top 3 reasons so we can finally look into it".

JBord

You're not alone, but there actually is a category for this. I was asked to choose my top 3. After that, there is a text box where they ask for "anything else". Hopefully you get the survey.

exerda

The difference from the earlier survey looks to be that UA actually recognizes some potential causes of their problems (e.g. elite qualification, poor upgrades) and is asking specifically about them this go-'round.

I took the prior survey, and it was mostly feeling out in general whether I planned to reduce or increase my UA flying and what my general satisfaction with UA was.

PV_Premier

I received this survey overnight in my email. I intend to complete it this evening back at hotel.

I'm a 1K with ~29k EQM to date on 19 segments and $1300 PQD (half of that $ on a 3 segment one way M fare). By this time last year I had flown over twice as much on UA and probably spent 3x. My travel patterns have not changed significantly, UAs failings simply introduced me to AS and their partners.

I will copy out some of the survey questions and post them here.

travelinmanS

I heard a one man survey regarding UA today as I was boarding a CX flight from Shanghai to HKG. The UA 747 was parked next to our gate and a European guy and his Chinese girlfriend were boarding behind me. She said, "wow that plane looks so big". The guy turned to her and told her, "I had to take that airline to the US last year and that is the worst airline I have ever flown on" She commented, "it doesn't look so bad on the outside" and they guy retorted with a comment that UA should take to heart. "The planes all look the same on the outside, it's what happens inside that counts".

Europeans, Asians and Americans; we all know UA is a steaming pile of dung. Come fly the airline that's Uniting the world

Micp3208

My friend received an invite to a United Focus group in Paramus, NJ next week. She is unfortunately unable to attend since she moved to CA. Anyone else get one of these invites?

I wish I would get one.