Dec 14, 2014, 1:08 pm
Last edit by: MattR23
UPDATE 4/11/16: Expert Mode is back for revenue flight searches. You may need to log out and back in again to see it appear. Expert mode currently does not appear in award flight searches.
As of at least 3/20/16, Expert mode either does not display in searches or displays information which may not be accurate. United IT is aware of the issue but no timeline for a fix has been released.
As a workaround to see if there's available upgrade space, use the Advanced Search feature and select the upgrade type. On the flight search results page, you'll see green up arrows when upgrade space is available. Otherwise, a yellow up arrow will indicate that the segment is waitlist only.
***
How to enable Expert Mode:
What is Expert Mode ? -- see Expert Mode Update: better upgrade visibility and opt-in to see fare bucket data
As of at least 3/20/16, Expert mode either does not display in searches or displays information which may not be accurate. United IT is aware of the issue but no timeline for a fix has been released.
As a workaround to see if there's available upgrade space, use the Advanced Search feature and select the upgrade type. On the flight search results page, you'll see green up arrows when upgrade space is available. Otherwise, a yellow up arrow will indicate that the segment is waitlist only.
***
How to enable Expert Mode:
- Go to 'My Account” on United.com
- Scroll down to 'Profile', select 'Manage Profile'
- 'View All Flight Search Preferences', where one has to check the box:
- [X] I acknowledge these considerations and choose to enable Expert Mode.
Used to work but now does not:- Scroll down to 'Profile', select 'Manage Profile'
- 'View All Flight Search Preferences', where one has to check the box:
- [X] I acknowledge these considerations and choose to enable Expert Mode.
- Make sure you are fully logged on
- Make sure you really are registered for expert mode (some find it gets disabled / unchecked)
- Clear UA cookies
- Try another browser / computer
If you had been using a browser extension to auto display fare buckets, check to make sure it is still installed. Browser updates sometimes disable browser extensions.United.com has a soft login and a full login mode. When you come back after a previous visit to the home page, it may remember you and display your account info. This is the soft login mode and occurs because you select “Remember Me.” Soft login is not sufficient for Expert Mode, so some do not use the “Remember Me” function due to the confusion it creates.
For access to Expert Mode and most account details, you need first to do a formal login. You can force this by attempting to access your profile or itinerary details or accessing your mileage posting history or …
You will lose the full logged-in status by closing the browser window or after some period of time or ….
- Only works in flight search modeFor access to Expert Mode and most account details, you need first to do a formal login. You can force this by attempting to access your profile or itinerary details or accessing your mileage posting history or …
You will lose the full logged-in status by closing the browser window or after some period of time or ….
- Make sure you really are registered for expert mode (some find it gets disabled / unchecked)
- Clear UA cookies
- Try another browser / computer
What is Expert Mode ? -- see Expert Mode Update: better upgrade visibility and opt-in to see fare bucket data
Expert Mode fare information not visible or working [REPAIRED for rev. searches].
Feb 25, 2014, 7:29 pm
#1
Original Poster
Join Date: Apr 2013
Location: SFO
Programs: United 1K, SPG Platinum, Marriott Gold, Hilton Gold
Posts: 7
Expert Mode fare information not visible or working [REPAIRED for rev. searches].
New to the forum, but been a 1k for the last 5 years.
the expert mode for united.com recently stopped working for me. i have also tried a few other account from friends, and do not work for them either.
does anyone know what happen?
thanks
the expert mode for united.com recently stopped working for me. i have also tried a few other account from friends, and do not work for them either.
does anyone know what happen?
thanks
Feb 25, 2014, 7:31 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Welcome to FlyerTalk!
What do you mean it isn't working? It works just fine for me. Are you fully logged in to the site? There are two levels of logged in on united.com; the first just knows your name while the second shows you all your account details. Only in the second state will expert mode work.
What do you mean it isn't working? It works just fine for me. Are you fully logged in to the site? There are two levels of logged in on united.com; the first just knows your name while the second shows you all your account details. Only in the second state will expert mode work.
Feb 25, 2014, 7:35 pm
#3
Original Poster
Join Date: Apr 2013
Location: SFO
Programs: United 1K, SPG Platinum, Marriott Gold, Hilton Gold
Posts: 7
yes, i did fully log in, i have tried different browser on different computers with different accounts. very bizarre, never happened before.
my recent booking of EWR to PEK suffer since i could not check the upgrade seating availability and my request of upgrade still not cleared as of today with only a few days left to go.
i am hoping to see if someone else runs into the similar issue to shed some lights...
my recent booking of EWR to PEK suffer since i could not check the upgrade seating availability and my request of upgrade still not cleared as of today with only a few days left to go.
i am hoping to see if someone else runs into the similar issue to shed some lights...
Feb 25, 2014, 7:40 pm
#4
Join Date: Jun 2005
Location: NYC and SFO
Programs: UA 1MM (former 1K, Delta Platinum))
Posts: 1,244
Yes.
One would think that expert mode would be enabled when one is "weakly" logged in. After all, it is simply sharing information available to many people, not a security threat to the person signed in.
On the other hand, try checking Mileage Upgrade Award for a one way flight search. The next page asks you which flight you want to upgrade.
Fit and finish isn't United.com's long suit.
Let's not get into parsing dates and phone numbers. If 80% of the population could guess the intent of the typing, given one try and the threat of a hangman's noose if they got it wrong, then there's absolutely no excuse for computer code not to accept the input in 2014. To mess this up is a deep embarrassment to any of us who program. But this is a widespread problem, with many sites in United's reading group.
One would think that expert mode would be enabled when one is "weakly" logged in. After all, it is simply sharing information available to many people, not a security threat to the person signed in.
On the other hand, try checking Mileage Upgrade Award for a one way flight search. The next page asks you which flight you want to upgrade.
Fit and finish isn't United.com's long suit.
Let's not get into parsing dates and phone numbers. If 80% of the population could guess the intent of the typing, given one try and the threat of a hangman's noose if they got it wrong, then there's absolutely no excuse for computer code not to accept the input in 2014. To mess this up is a deep embarrassment to any of us who program. But this is a widespread problem, with many sites in United's reading group.
Feb 25, 2014, 7:40 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,421
The 'Fare class' links sh
w up just fine for me -- and work as expected. Please verify you are properly logged into your account.
w up just fine for me -- and work as expected. Please verify you are properly logged into your account.
Feb 25, 2014, 7:42 pm
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
It is definitely working for me, showing all the buckets on all the flights. Maybe check your account to make sure the option is still enabled. Otherwise I can only think that it is something about the way you are searching as it works for my accounts and my computers just fine. If you really cannot get there on multiple computers and multiple accounts I would be quite surprised unless there is a user error along the way.
Feb 25, 2014, 7:47 pm
#7
Original Poster
Join Date: Apr 2013
Location: SFO
Programs: United 1K, SPG Platinum, Marriott Gold, Hilton Gold
Posts: 7
thanks for all the reply, knowing that it works for you guys prompt me to did one more try. i realized that the expert mode result interface changed recently and by default, it collapse without showing the fare number, while it used to display all the fare availability by default without me clicking on it.
another weird thing is united opened up more business/first seat for sale, when i searched earlier today, there was only 3 seats left (which i confirmed by talking to an agent sunday night), but it shows there are more than 7 seats left at this moment.
i guess the agent did not really look into the availability seat chart either and probably simply pulled out the same data that i saw and provided me the wrong information.
finger crossed and hope the clear the upgrade in the next day or two for this 14 hours flight.
thanks again
another weird thing is united opened up more business/first seat for sale, when i searched earlier today, there was only 3 seats left (which i confirmed by talking to an agent sunday night), but it shows there are more than 7 seats left at this moment.
i guess the agent did not really look into the availability seat chart either and probably simply pulled out the same data that i saw and provided me the wrong information.
finger crossed and hope the clear the upgrade in the next day or two for this 14 hours flight.
thanks again
Feb 25, 2014, 7:48 pm
#8
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,133
If by "recently" you mean last year or so... 
Feb 25, 2014, 7:54 pm
#9
Original Poster
Join Date: Apr 2013
Location: SFO
Programs: United 1K, SPG Platinum, Marriott Gold, Hilton Gold
Posts: 7
noticed this early this year while booking but did not care about using upgrade, so did not pay attention to the change of UI...
Feb 25, 2014, 8:53 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
thanks for all the reply, knowing that it works for you guys prompt me to did one more try. i realized that the expert mode result interface changed recently and by default, it collapse without showing the fare number, while it used to display all the fare availability by default without me clicking on it.
Feb 25, 2014, 9:20 pm
#11
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
thanks for all the reply, knowing that it works for you guys prompt me to did one more try. i realized that the expert mode result interface changed recently and by default, it collapse without showing the fare number, while it used to display all the fare availability by default without me clicking on it. ....
... another weird thing is united opened up more business/first seat for sale, when i searched earlier today, there was only 3 seats left (which i confirmed by talking to an agent sunday night), but it shows there are more than 7 seats left at this moment.
i guess the agent did not really look into the availability seat chart either and probably simply pulled out the same data that i saw and provided me the wrong information....
i guess the agent did not really look into the availability seat chart either and probably simply pulled out the same data that i saw and provided me the wrong information....
Feb 25, 2014, 9:32 pm
#12
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Feb 26, 2014, 6:40 am
#13
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
Those boxes haven't been open by default for a long, long time, if ever on the sCO version of the website currently in use. Any chance you've lost the greasemonkey/tampermonkey script to pop them open automatically??
Feb 27, 2014, 9:06 am
#14
Original Poster
Join Date: Apr 2013
Location: SFO
Programs: United 1K, SPG Platinum, Marriott Gold, Hilton Gold
Posts: 7
the plugin explanation makes a lot of senses! thank you!
Mar 25, 2014, 11:46 am
#15
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Expert Mode
Is anyone having issues with this? I can't get it to display the info and I have it set up in my profile options on .bomb.