Dec 14, 2014, 1:08 pm
Last edit by: MattR23
UPDATE 4/11/16: Expert Mode is back for revenue flight searches. You may need to log out and back in again to see it appear. Expert mode currently does not appear in award flight searches.
As of at least 3/20/16, Expert mode either does not display in searches or displays information which may not be accurate. United IT is aware of the issue but no timeline for a fix has been released.
As a workaround to see if there's available upgrade space, use the Advanced Search feature and select the upgrade type. On the flight search results page, you'll see green up arrows when upgrade space is available. Otherwise, a yellow up arrow will indicate that the segment is waitlist only.
***
How to enable Expert Mode:
What is Expert Mode ? -- see Expert Mode Update: better upgrade visibility and opt-in to see fare bucket data
As of at least 3/20/16, Expert mode either does not display in searches or displays information which may not be accurate. United IT is aware of the issue but no timeline for a fix has been released.
As a workaround to see if there's available upgrade space, use the Advanced Search feature and select the upgrade type. On the flight search results page, you'll see green up arrows when upgrade space is available. Otherwise, a yellow up arrow will indicate that the segment is waitlist only.
***
How to enable Expert Mode:
- Go to 'My Account” on United.com
- Scroll down to 'Profile', select 'Manage Profile'
- 'View All Flight Search Preferences', where one has to check the box:
- [X] I acknowledge these considerations and choose to enable Expert Mode.
Used to work but now does not:- Scroll down to 'Profile', select 'Manage Profile'
- 'View All Flight Search Preferences', where one has to check the box:
- [X] I acknowledge these considerations and choose to enable Expert Mode.
- Make sure you are fully logged on
- Make sure you really are registered for expert mode (some find it gets disabled / unchecked)
- Clear UA cookies
- Try another browser / computer
If you had been using a browser extension to auto display fare buckets, check to make sure it is still installed. Browser updates sometimes disable browser extensions.United.com has a soft login and a full login mode. When you come back after a previous visit to the home page, it may remember you and display your account info. This is the soft login mode and occurs because you select “Remember Me.” Soft login is not sufficient for Expert Mode, so some do not use the “Remember Me” function due to the confusion it creates.
For access to Expert Mode and most account details, you need first to do a formal login. You can force this by attempting to access your profile or itinerary details or accessing your mileage posting history or …
You will lose the full logged-in status by closing the browser window or after some period of time or ….
- Only works in flight search modeFor access to Expert Mode and most account details, you need first to do a formal login. You can force this by attempting to access your profile or itinerary details or accessing your mileage posting history or …
You will lose the full logged-in status by closing the browser window or after some period of time or ….
- Make sure you really are registered for expert mode (some find it gets disabled / unchecked)
- Clear UA cookies
- Try another browser / computer
What is Expert Mode ? -- see Expert Mode Update: better upgrade visibility and opt-in to see fare bucket data
Expert Mode fare information not visible or working [REPAIRED for rev. searches].
Apr 11, 2016, 9:55 pm
#406
Apr 11, 2016, 9:59 pm
#407
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
Back for me as well, bravo!
Apr 11, 2016, 10:17 pm
#408
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Apr 11, 2016, 10:22 pm
#409
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
If I try to book a one way award ticket, I can see the details. However if I try to book a round trip ticket, I get this message.
Error
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
It's been doing this for the last two hours. Happens under my MP # and Mrs. LAXOGG's MP #. Great! Now I have to call in to book with an agent.
Error
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
It's been doing this for the last two hours. Happens under my MP # and Mrs. LAXOGG's MP #. Great! Now I have to call in to book with an agent.
Apr 11, 2016, 10:26 pm
#410
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
It's back for me as well.
Apr 11, 2016, 10:30 pm
#411
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Only showing up in revenue searches for me.
Apr 11, 2016, 10:32 pm
#412
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
If I try to book a one way award ticket, I can see the details. However if I try to book a round trip ticket, I get this message.
Error
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
It's been doing this for the last two hours. Happens under my MP # and Mrs. LAXOGG's MP #. Great! Now I have to call in to book with an agent.
Error
We’re sorry, but united.com was unable to complete your request.
Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
It's been doing this for the last two hours. Happens under my MP # and Mrs. LAXOGG's MP #. Great! Now I have to call in to book with an agent.
Apr 11, 2016, 10:33 pm
#413
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Yes! It is a miracle! Round trip travel too. 
Apr 11, 2016, 10:50 pm
#414
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
So, to sum it up, it seems to work for revenue 1-way and roundtrip (multileg?), and 1-way award, but not r/t (multileg) award searches.
At least still a major step to reestablish expert mode.
Hopefully, all will be functional again soon.
At least still a major step to reestablish expert mode.
Hopefully, all will be functional again soon.
Last edited by cesco.g; Apr 11, 2016 at 11:06 pm
Apr 11, 2016, 11:15 pm
#415
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Yes, expert mode appears to be working now as stated above. I still can't price most round trip simple tickets. I get an error after choosing the outbound. It seems to happen more when I've gone past the first page of results.
-RM
-RM
Apr 12, 2016, 4:15 am
#416
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
It's finally back! Maybe UA was sick of hearing from us all and getting calls to the 1K line asking about R space....one can hope
Apr 12, 2016, 4:49 am
#417
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,342
Thought I would check it out for a trip I have to take:
"We’re sorry, but united.com was unable to complete your request."
The more things change....
"We’re sorry, but united.com was unable to complete your request."
The more things change....
Apr 12, 2016, 6:30 am
#418
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
Apr 12, 2016, 6:41 am
#419
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
I wonder what if anything UA IT accomplished while this function was "broken". 
Apr 12, 2016, 6:56 am
#420
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
I'm not seeing expert mode on award searches, is anyone else?